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Reviews of Mandurah Hotel

3.5 out of 5
Mandurah Hotel
Pantai Beserah, Jalan Kuantan-Kemaman, Kuantan, Pahang

Reviews

7.8

Good

Rating 10 - Excellent. 24 out of 89 reviews" "
Rating 8 - Good. 39 out of 89 reviews" "
Rating 6 - Okay. 21 out of 89 reviews" "
Rating 4 - Poor. 3 out of 89 reviews" "
Rating 2 - Terrible. 2 out of 89 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

zu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Provide local tv channel,change new mattress.add breakfast menu..limited choice.
Stayed 1 night in Aug 2023

8/10 Good

Rosnah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love the easy access to beach, Iove the surrounding - easy access for shopping and eating. Staff all all friendly and accom9dative Its small and simple and complete
Stayed 1 night in Jun 2023

10/10 Excellent

Norasiken Yaakob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overoll all ok....room clean/toilet clean/book family suite and we have nice view
Stayed 1 night in Jan 2023
Response from mandurah on 30 Jan 2023
thank you for your review ans we're glad you enjoyed your stay here. do visit us again next time!

10/10 Excellent

Roziah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall semuanya ok je kecuali bilik takde iron & hair dryer. Menu breakfast kalau ada pelbagai lagi best. Rasa masakan semua sedap. Kalau tambah aneka kuih muih & pelbagai jenis buah lagi best banyak pilihan.
Stayed 2 nights in Jan 2023
Response from mandurah on 30 Jan 2023
thank you for your thoughts, glad to know you enjoyed your stay at our accomodation. We will enhance our services in near future. stay health

10/10 Excellent

Adarudy, Penang, MY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect for my family. Clean, tidy, all the gifts inside the room were great. I didnt expect to get all those gifts with the price I paid. So exclusive and high standard. The ambient was nice. The staffs were great. Good cs. The breakfast buffet was delish. Even not so many choices to choose from, i enjoyed my breakfast so much. Overall it was a pleasant stay and i totally recommended to stay in Mandurah.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Nuroule, KL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast, the cleanliness, the fact that the cafe is facing the beach hence breakfast is such an experience. The bell boy is so kind. Didnt even take a tip we offered. Thats rare. The toilets are clean and we were given complete set of toiletries. And given all these awesome things, the price is sooo affordable. My go to hotel qhen i go kuantan!
Stayed 1 night in Aug 2019

8/10 Good

NOR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful location, a great place to get away from the city & finding solace in your life.
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
Hotel did not have my reservation in their system and my family was stranded in the lobby
Stayed 1 night in Dec 2018

8/10 Good

Salriyah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

NorAniza, Kuala Lumpur

Liked: Cleanliness, staff & service, room comfort
Ample free parking lot Close to nice and quiet beach
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Vlose to the beach
Was given room that have not done housekeeing. But reception quickly change to another room.
Stayed 1 night in Mar 2018

6/10 Okay

Richie

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Beach is very poor and the massage spa is no good.
There is nothing to do at the hotel. Room is clean
Stayed 2 nights in Mar 2018

6/10 Okay

maya, tanjong karang

nice but overpriced
so..so..
Stayed 1 night in Oct 2017

6/10 Okay

NURUL SAIYIDAH

Liked: Staff & service, room comfort
over rated but still can be improved
we do had a good time there but management need to improve on room cleanliness and maintenance..the room is bit dusty, refrigerator is not working, and the swimming pool is not well maintained..kids pool totally dirty and cant be used.
Stayed 2 nights in Sep 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice property, nice beach.
The hotel is quite new and we stayed in a standard room, which had 2 single beds. All is good, except for - the hot water which was not so - but we could live with it. The water boiler was damaged by earlier guests, so that there was debris at the bottom - not noticeable until I looked closely. Finally, I got bitten by sandflies - *Not* on the hotel beach, but at the adjacent property.
Stayed 3 nights in May 2017

10/10 Excellent

Mohamed Ghr, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place!
If you are looking for a place near to the beach, this hotel is the one. I would have rated it 5. But, there was a problem with the safe deposit and the staff couldn't fix it even after 3 times of trying different batteries. Also, there was some sort of karoke party on the beach going on and it went on until late, which made it difficult to sleep early.. Breakfast buffet was reasonable. There are also many restaurants around the hotel that open from evening until late. Overall, recommended!

8/10 Good

Sasi, kl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near to beach,suitable for vacation
Peaceful environment, room view not facing beach, food good,parking is problem as hotel not reserve parking lot for hotel guest.

8/10 Good

Nur, Kuala Lumpur

Liked: Cleanliness, room comfort
Clean room, near to beach
The room is clean. The hotel is close to the beach.

6/10 Okay

Lai Kuen

Liked: Cleanliness, room comfort
A Kingdom for Deck Chairs!!
the place would have been great if they have deck chairs to relax on the beach. Hotel does not even provide beach towels!!! They only have concrete benches facing the beach which is mighty uncomfortable after a while... :-(

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good.recommended for those required relax and release workload.

8/10 Good

Rushdan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quick weekend getaway; stayed for 1 night. Room is clean and nice, bfast was good. Gteat access to the beach

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Had a really a nice stay. Room is very clean and big. Nice view of the ocean as well.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is good
Nice hotel, staff very friendly, breakfast is good. The pool is ok. Recommended.

8/10 Good

N, a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff are lovely
Very nice and polite hotel staff! :) Wonderful experience. Beach are clean!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome hotel
Great

6/10 Okay

Suhana, Terengganu

Liked: Staff & service
Nice hotel, will come again
Nice hotel, love the breakfast buffet, especially the Nasi Lemak... Near to the beach. Front staff are friendly. Fast c.in.. Just upset with the pool.. dirty and smelly.. especially kids pool.. small, dirty and smelly.
Twin room
Room

8/10 Good

Goh fmly, KL , Malaysia

Liked: Cleanliness, room comfort
Nice n new hotel, near beach quiet environment.
Overall , we hv a comfortable stay . Value for money. All of us like d beach front. Short of staff during CNY...But they still tried to provide good service.

4/10 Poor

Jalilah Nor Akmal

Disliked: Staff & service
Clean Hotel but poor service and dirty pool.
Very Disappointing with the pool condition since I am travelling with my 2 little kids, they are definitely expecting the pool to play with. the water was dirty and I was told that they only clean the pool once a week. The service was poor, takes about 30min to check in, and we got no buffet for our breakfast (the reasons they gave is because we are staying on weekdays).

8/10 Good

Edyve, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel opposite the beach
The hotel is fairly new thus a plus point and well maintained. The room is on average size, nice deco and comfortable too. Good wifi, not much on the tv channel selection. Just opposite the beach which is really great though the swimming pool is at the chalet section, which is not at hotel vicinity.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
swimming pool so dirty....
just normal hotel..but high price...not recommended to stay.

10/10 Excellent

Yati Suzana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for relaxing
We had a good stay. Location was good. Hotel was good and staff were friendly and helpful. The only improvement we can suggest is that the toilet door needs to be changed for better privacy.

10/10 Excellent

HANAFIZA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money. New hotel
Good value for money

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
satisfactory.............................................................................................................................................................................................................................................................................................................

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Superb Hotel
The room is clean. Great shower. The aircond is not that cold during the day but OK at mid night. Helpful reception lady. Breakfast was OK. Offered between fried rice or american breakfast and no buffet. Probably it is weekday and not many guest. The room service closed at 10pm. Had Mandurah Fried Rice with 2pcs chicken satay and mushroom room which are nice.

10/10 Excellent

Samsul Nazim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel. good decoration. well maintain.

6/10 Okay

Customer

Nice
A good place to stay for backpackers or group travellers.

8/10 Good

firds, malaysia

Liked: Property conditions & facilities, room comfort
close to the beach
pleasant stay at mandurah as this is my 2nd time stay

8/10 Good

Rashid, kota bharu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All nice except beakfast which is should be upgraded. Staff helpful.

10/10 Excellent

Kostyantyn, Kharkiv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel right on the beach. The beach is a bit dirty and home to enormous amount of sandflies.

8/10 Good

Sheha, KL

Liked: Staff & service, room comfort
Beach "Boutique" hotel
Easy to find the hotel since the only tallest building in that area, big space for parking/entrance. Staffs at concierge was OK but a little slow to process our check-in. There some smell at ground entrance lobby till lift (maybe near to restaurant and/or not enough ventilation / AC to circulate). The room however is very clean and well manage although some of the wall paper about to peel off. The toilet was clean (no mold or smell). The staff a little bit slow respond when call but i guess due to full house. They also have spa area (massage & facial) which is nice to have and easy to booking.

8/10 Good

Swee Siong

Liked: Cleanliness, staff & service
Nice beach hotel but ....
Good location with a nice beach, friendly staff and very affordable rate. Stay there only if you don't mind taking cold showers at night (there was no hot water in my room) and not having wifi (the wifi went kaput at 10.30 pm and remained unconnected when I left the following morning).

10/10 Excellent

Shahril, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
near to the beach. very calming environment
Was really happy with the staffs, all are very pleasant & helpful. And thank you to the person who help me checking in, he didn't mind that i put only rm50 deposit (rm100/200 usually) as i came straight from work and didn't go to the bank earlier.

8/10 Good

Azmi, JB

Liked: Cleanliness, property conditions & facilities, room comfort
Value stay at Mandurah
Value for money

8/10 Good

chin cherng, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfort 3.5 star stay
relatively tranquil yet not too far away from the city centre

6/10 Okay

Saravana, kl malaysia

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Everything about this hotel was great except for their charges on the access card . They charged me Rm50 for a lost card which I feel really absurd. We all know how much it cost to get a new card . Disappointed !!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort