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Reviews of City Times Hotel

3 out of 5
City Times Hotel
Blok E, Wisma Belia, Bandar Indera Mahkota, Kuantan, Pahang

Reviews

5.0
Rating 10 - Excellent. 1 out of 51 reviews" "
Rating 8 - Good. 8 out of 51 reviews" "
Rating 6 - Okay. 19 out of 51 reviews" "
Rating 4 - Poor. 8 out of 51 reviews" "
Rating 2 - Terrible. 15 out of 51 reviews" "

5.6/10

Cleanliness

4.8/10

Staff & service

3.6/10

Amenities

4.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Anne, Selangor

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel didn’t have water supply and neither did they inform the guest. Very bad management.
Stayed 1 night in Jan 2020

2/10 Terrible

Chean Yin

Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Oct 2019

6/10 Okay

mohd suhairi

Disliked: Cleanliness, property conditions & facilities
Old skol...
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Staff not friendly
Stayed 1 night in Jul 2019

2/10 Terrible

Nooraini

Stayed 1 night in Jul 2019
Response from PACHENKO on 30 Jul 2019
THANK YOU ;)

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
services are very bad.. receptionist (girl) disgusting.. i’d order for 2 king bed but you gave me 4 single beds.. i felt cheated.. you said swimming pool is included in the package but it’s not!! i order for 4 adult but i’d got only 2 sachet of coffee i request to your receptionist (girl) for coffee sachets but i didnt get it very disappointed!
Stayed 2 nights in Jul 2019
Response from belle on 15 Jul 2019
we are so sorry that you have to encounter a bad experiences somehow. We apologized due to our negligence of our staffs and we will improve from that. There is a nearest swimming pool which is open for public use but its not operating under our management. Thanks for your understanding

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from CHENKO on 7 Jul 2019
TQ

2/10 Terrible

Vishnu

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Twrrible place to stay.Smelly. Not clean at all. Very-very poor service. Not recommended at all. Deceiving advertisement. No swimming pool in reality.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

ok ok ok ok ok
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not friendly staff especially maintenance team...
Stayed 1 night in Dec 2018

8/10 Good

Salina

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

2/10 Terrible

yen, kota kinabalu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good hotel to stay in
The room was dusty, light was not working, room too dark, bedsheet was stained, WC blocked , no water heater as claimed and deposit was not refunded at the counter upon checkout as promised
Stayed 4 nights in Nov 2017

2/10 Terrible

Ho, Penang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faculities not available as advertised
Room no wifi, aircond blowing normal air, toilet choked, bath showers weak water flow, bedsheets and blanket patches of yellow stains, no cable channel tv, poor quality cheap breakfast, power sockets no working , no toilet ventilation.
Stayed 2 nights in Nov 2017

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
disappointing
dissatisfied, already file a complaint. no wifi and insufficient of water supply at the basin.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Overall is ok. Shower water pressure slow and tv not function well.

6/10 Okay

nasir, manjung perak

Disliked: Staff & service, property conditions & facilities
nice but staff are not friendly
When check in its very fast but the staff not give anything. Need to ask about air con and tv remote. If not asked them they will not give it to you. Password for hotel wifi also need to be ask. No hot water in the hotel. Tv just basic channel only.. Cannot suggest to other friends

2/10 Terrible

Wan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible service. Staffs were very unfriendly
Wrong informations were put on the web. When i asked the staff, they keep saying it happened before. Yet, nothing was done to correct the info

2/10 Terrible

SUKANYAH, KL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will not stay do any booking here anymore

6/10 Okay

Verified traveller

10/10 Excellent

MOHD, Kedah

Liked: Cleanliness, property conditions & facilities, room comfort
Superb
easy to park the car at the hotel. comfortable for family trip to stay there. really recommended for others to find hotels far from city crowded.

6/10 Okay

Juwita, Johor,Malaysia

Liked: Cleanliness
The rooms was cleaned and tidy. But very frustrated when their staff mention that no outdoor pool in the hotel.My family excited to stay in this hotel after viewed thru hotel.com website their beautiful pool. Please do some correction about the view summary pictures of this hotels.

2/10 Terrible

Abd Haqeem, Gombak

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Underrated than underrated
Rooms did not cleaned by the housekeeping even sign of make up room published at the door. Aircond at room 1307 not working at 2nd night. Makes the room smell unpleasent. Food, the nuggets served was undercooked. No lift, but lot of goods motivational pictures at the stair.

8/10 Good

Teo, Melbourne

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Poor physical condition.
The staff were excellent but the conditions of the hotel overall is poor.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable Kuantan
It was a fine stay

4/10 Poor

supian, raub

Disliked: Staff & service, property conditions & facilities, room comfort
ordinary....

6/10 Okay

hanizawati mazrin, Johor

Nice
Comfortable

6/10 Okay

faizah, Bangi

Liked: Cleanliness
Reasonable price getaway
Fair condition with all that a hotel should have. Good price. The breakfast was good.

4/10 Poor

maizatul farain

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
average

8/10 Good

NUR BAITI, Malacca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied and Good
Overall i'm satisfied

2/10 Terrible

Hadi, Kuala Terengganu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended hotel to stay..
very unpleasant stay. malfunction light switch, air-condition plus not easy to get support from maintenance staff. front desk also always not on desk. call reception from hotel room so many times but no one answer.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Shabby
This is a pretty shabby hotel. It is, of course, very cheap but I wouldn´t stay there again. My room was huge which was the only positive. No hot water and stains on the bedding. Wifi was slow, but useable. I wanted to eat there in the evening but was told they were fully booked so this wasn´t possible. The only place I could find to eat in the vacinity was a supermarket 15 minutes walk along the main road which doesn´t have a footpath - so if you are going to stay there, make sure you book in for dinner. Mind you if the dinner was anything like the breakfast you might be best to avoid eating all together. Staff were friendly enough, which is generally the case in Malaysia.

6/10 Okay

Mohd Ezuan

Liked: Cleanliness, room comfort

2/10 Terrible

ASMAHANI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Syima, Kuala Lumpur

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not nice hotel.
very quiet and scary. aircond not cold. no one stay during my stayed. room facilities not good. no drinking water too in my room. empty lot parking and dark too. looks like abandon building. bad.

2/10 Terrible

sabariah, kuala lumpur

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
old times hotel...
shower and toilet mostly are too old.

6/10 Okay

Sha

Moderate hotel for budget people
Quiet place and nearby to town. Easy to find the hotel if exit from 833 Kuantan toll.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Khamisah Jafar, Bdr Baru Bangi

Liked: Staff & service
Good stay for family outing but many hotel amenities should be upgraded. Such as passage carpets and lighting systems. Situated next to the State Olympics classed swimming stadium is a superb facilities.

6/10 Okay

mohd hasry

Liked: Room comfort
Disliked: Property conditions & facilities
perlu perbaiki
tempat kelihatan uzur. keseluruhan ok jika utk bermalam.
Stayed 1 night in Dec 2018

6/10 Okay

ZULKIFLI

Liked: Cleanliness, staff & service, property conditions & facilities
Perlu tambah baik prasarana & perkhidmatan
Katil utk Deluxe Family tidak seperti yg dijanjikan...sepatutnya 1 king + 1 single (utk 4 org). Yg ada cuma 3 single. Jd yg tidur di tengah2 rasa tak selesa & sakit badan bila bangun tidur. Sepatutnya JIKA tiada katil king, gantilah dgn 2 katil Queen. Sarapan ok... jika ada bush-buahan lebih menarik lagi. Safety lock bagi pintu bilik patut ada agar tetamu rasa selamat berada dalam bilik penginapan. Bilik air sepatutnya ada air panas sebab sejuk nak mandi awal pagi. Check-in terlalu lama - mungkin staf kena lebih mahir dgn online booking bukan masa tu baru nak tanya pengurus dsb.
Stayed 1 night in Jun 2018

6/10 Okay

Dominique, France

Liked: Cleanliness
Hôtel de passage
Hôtel correct qui convient éventuellement pour transiter car situé proche du terminal de bus, mais pas de restauration dans l'hôtel et pas de restaurant à proximité. Petit déjeuner très moyen.
Stayed 1 night in Jul 2017

6/10 Okay

Hakim, Setia Alam

Liked: Room comfort
Penginapan sederhana untuk keluarga
Keadaan bangunan dan fasiliti mungkin kelihatan lama tetapi hotel ini mempunyai keluasan bilik yang memuaskan. Tempat letak kereta yang luas. Lokasi yang baik dan tidak sibuk.

8/10 Good

Raja Muhammad Rooshdi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
teruk
Keadaan bilik agak mengecewakan dan penyediaan sarapan tidak mencukupi dgn erti kata lain pihak hotel terlalu kedekut untuk mengeluarkan makanan.

6/10 Okay

ahmad shakir, temerloh

Liked: Room comfort
Disliked: Staff & service
city times mmg berbaloi
Bilik yg agak selesa dan luas untuk sekeluarga. TV basic jer, sarapan yg berbaloi dlm pakej.

6/10 Okay

Verified traveller

Liked: Cleanliness
hotel yg selesa utknurusan kerja & bkn utk family
Bilik yg luas. Kemudahan dalam bilik sempurna. Rangkaian tv satelit tak ada. Cume chanel tv antena. Tiada lift dan perlu panjat tangga. Sarapan yg simple.tidak banyak pilihan. Tak cukup mknan untuk sarapan dan tidak tambah. keadaan masuk ke bilik agak sunyi kerana lampu lobi yg malap.