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Reviews of Super OYO 258 Hotel SMC Alam Avenue

2 out of 5
Super OYO 258 Hotel SMC Alam Avenue
Plot No.A-1-1, Jalan Serai Wangi, F 16-F, Persiaran Selangor, Shah Alam, Selangor

Reviews

7.2

Good

Rating 10 - Excellent. 6 out of 44 reviews" "
Rating 8 - Good. 20 out of 44 reviews" "
Rating 6 - Okay. 12 out of 44 reviews" "
Rating 4 - Poor. 3 out of 44 reviews" "
Rating 2 - Terrible. 3 out of 44 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

4/10 Poor

Mazuani

Disliked: Cleanliness, staff & service, property conditions & facilities
the toilet is very dirty, the TV remote is broken, the air cond is not cold, the elevator is broken & the staff is not friendly
Stayed 1 night in Dec 2023
Response from Ammy on 23 Jan 2024
Hi, Mazuani! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

2/10 Terrible

Samuel

Business traveller
Disliked: Property conditions & facilities
No plug point at the table. Smoking smell. No wifi
Stayed 2 nights in Nov 2023
Response from Ammy on 23 Jan 2024
Hi, Samuel! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 Excellent

AZNI BINTI MOHD

Stayed 1 night in Jul 2023
Response from Eva on 28 Aug 2023
Hi, Azni! Thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Eva

8/10 Good

THANALETCHUMY

Stayed 1 night in Apr 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jan 2020
Response from Joey on 20 Jan 2020
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Joey

10/10 Excellent

m.amierul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from OYO on 22 Dec 2019
Hi, Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you soon with a pleasant experience. Regards, Kevin

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Zara on 2 Dec 2019
Hi, Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you soon with a pleasant experience. Regards, Zara

6/10 Okay

NurNabilah

Business traveller
the room was ok its just that the smell of cigarettes smoke is quite disturbing
Stayed 1 night in Sep 2019
Response from Zara on 2 Oct 2019
Hi, Nur! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Zara

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, amenities
The only thing that makes my stay bearable is the view.. I love that kinda view..
Stayed 2 nights in Sep 2019
Response from Rehana on 13 Sept 2019
Thanks for your valuable time to write a review, As per the feedback, it seems that you aren’t fully satisfied with the services and we’re extremely apologetic to know this, however, we shall strive hard to ensure better services in the future. Regards, Rehana!

4/10 Poor

Ben

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Bilik agak kotor, dining ada leaking air con, paip air noor, alas tilam berlubang kesan rokor.
Stayed 1 night in Jul 2019

8/10 Good

Maznah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
need kettle n iron services in room
Stayed 1 night in Jul 2019
Response from Ravneet on 22 Jul 2019
Hi, Maznah ! Thank you so much for the positive rating and taking out your valuable time to share the experience with us. We thank you for giving us an opportunity to make the services even better by sharing your feedback. Regards, Ravneet

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Bersih dan selesa utk sy.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Just basic
Stayed 2 nights in Jun 2019
Response from Cheshta on 28 Jun 2019
Hi, Delighted to see you liked our services. Keep this love coming :) Regards, Cheshta

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in Dec 2018
Response from Ritesh on 28 Dec 2018
Hi, Guest! Thank you for taking out your valuable time to rate us. We apologize for the dissatisfaction and we'll surely put in our best effort to keep up with your expectations in the future. Regards, Ritesh

8/10 Good

Tasneem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price offered
The room was comfy for just sleeping Not much space otherwise for other activities Only one plug available thus not suitable as i wanted to charge several gadgets Hot water awesome Has ironing service behind the desk Both fan n aircond available, which i like Nearby a lot of fun places, eatiries, local cuisines
Stayed 2 nights in Oct 2018
Response from Ritesh Yadav on 1 Nov 2018
Hi Tasneem, I am happy to have served you. We will make sure that we provide our services to the best possible way to our guest. and also an apology for the inconvenience you faced, we will ensure that the same does not happen again. You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks, Ritesh Yadav

8/10 Good

Arm, Rawang

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel close to restaurant, such a good stay for business traveller like me
Stayed 2 nights in Oct 2018
Response from Ritesh Yadav on 31 Oct 2018
Hi Arm, Thank you for sharing this with us. Trust us, it brings an immense relief to see our guests satisfied which is our prime motto. Don’t hesitate to share your views in the future as well, this will gives us an opportunity to attain the level of overall growth. Regards , Ritesh Yadav

6/10 Okay

Izyan Wazini

Stayed 2 nights in Sep 2018
Response from Ritesh Yadav on 23 Oct 2018
Hi Izyan Wazini, I am happy to have served you. We will make sure that we provide our services to the best possible way to our guest. and also an apology for the inconvenience you faced, we will ensure that the same does not happen again. You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks, Ritesh Yadav

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Ritesh Yadav on 5 Oct 2018
Hi Guest , I am happy to have served you. Trust me, it's a feeling of relief and immense joy when guests are happy with the services, which involve a lot of hard work and effort form my end. You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks, Ritesh Yadav

8/10 Good

Yasmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Ritesh Yadav on 3 Oct 2018
Hi Yasmin, I am happy to know that you liked my services. I am happy to have served you and feel delighted to read your feedback. You’re most welcome to revisit my property and I would seek your continuous support and love. It’d be great if you can spread the word among your circle. Have a great day ahead :) Thanks, Ritesh Yadav

2/10 Terrible

Rasiah

I will say its very bad experience staying here. Rooms were not cleaned up. When i requested to claen i was given a different room. Its very npisy n unable to sleep. This hotel is a very bad choice.
Stayed 5 nights in Aug 2018
Response from Ritesh Yadav on 28 Sept 2018
Hi Rasiah , I truly regret the inconvenience caused and am deeply sorry for the trouble. Your feedback is truly appreciated & will surely help me in working towards a better guest experience in future. Thank you for sharing the same and for your understanding. I wish you a wonderful day ahead. Thanks, Ritesh Yadav

8/10 Good

Verified traveller

Stayed 1 night in Jul 2018
Response from Ritesh Yadav on 28 Sept 2018
Hi Guest , I am happy to have served you. Trust me, it's a feeling of relief and immense joy when guests are happy with the services, which involve a lot of hard work and effort form my end. You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks, Ritesh Yadav

6/10 Okay

Mohd Samsul Najmi

Just OK
It just ok since the room price reasonable for my stay
Stayed 5 nights in Jul 2018
Response from Ritesh Yadav on 28 Sept 2018
Hi Mohd Samsul , I am happy to have served you. Trust me, it's a feeling of relief and immense joy when guests are happy with the services, which involve a lot of hard work and effort form my end. You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks, Ritesh Yadav

10/10 Excellent

mohd, malaysia kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
very good and easy to find this hotel and neares with shop
Stayed 2 nights in Jul 2018
Response from Ritesh Yadav on 28 Sept 2018
Hi mohd, I am happy to have served you. Trust me, it's a feeling of relief and immense joy when guests are happy with the services, which involve a lot of hard work and effort form my end. You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks, Ritesh Yadav

8/10 Good

Safarin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and affordable
Just one thing, don't expect to have your bed made if you are staying more than one night. And no kettle in the room. It wil be nicer if they could provide a kettle in the room. Other than that, no complaint at all.
Stayed 2 nights in Jul 2018
Response from Ritesh Yadav on 28 Sept 2018
Hi Safarin, I am happy to have served you. Trust me, it's a feeling of relief and immense joy when guests are happy with the services, which involve a lot of hard work and effort form my end. You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks, Ritesh Yadav

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice
Stayed 1 night in Jul 2018
Response from Ritesh Yadav on 28 Sept 2018
Hi Guest , I am happy to know that you liked my services. I am happy to have served you and feel delighted to read your feedback. You’re most welcome to revisit my property and I would seek your continuous support and love. It’d be great if you can spread the word among your circle. Have a great day ahead :) Thanks, Ritesh Yadav

8/10 Good

Tims, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Ritesh Yadav on 28 Sept 2018
Hi Tims , I am happy to know that you liked my services. I am happy to have served you and feel delighted to read your feedback. You’re most welcome to revisit my property and I would seek your continuous support and love. It’d be great if you can spread the word among your circle. Have a great day ahead :) Thanks, Ritesh Yadav

6/10 Okay

Chek Hunt, Kuala Lumpur

Ok for the value for money
It was average overall. Room a little small.
Stayed 1 night in May 2018
Response from Deboshree Mukherjee on 13 Jan 2019
Hi, Chek! We do regret for the experience you had with us. Your feedback will help me in working towards a better experience in the future. Have a good day ahead. Regards, Deboshree

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Experience
Cleanliness is horrible. I waken up by the noise 4 times in the middle of the night. I would not recommend to other and come back to stay again.
Stayed 1 night in May 2018
Response from Deboshree Mukherjee on 13 Jan 2019
Hi, Guest! We’re deeply sorry about the unpleasant experience you had with us. Cleanliness is something that we’re peculiar about and can’t compromise on, needless to say, we never want our guests to experience such issues. Thanks for highlighting this issue and be assured we’ll be taking this up and fix it with immediate effect. Do reach out to us in case of anything else. Have a great day ahead! Regards, Deboshree

8/10 Good

Jessica

Liked: Cleanliness, staff & service
worth the money
it was good, i even extended another night.
Response from Ritesh on 9 Jan 2019
Thank you for rating us with such awesome words, Jessica! We’ll strive to keep up with your expectations always. Regards, Ritesh

4/10 Poor

Khairul Faiz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ritesh on 9 Jan 2019
Hi, Khairul! Thank you for rating us, it seems that your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we'll ensure that you'd experience the comfort and hospitality we are known for. Regards, Ritesh

6/10 Okay

hasnida, kedah

Disliked: Property conditions & facilities
Nice place,affortdable
Near shop lot,clean room,new hotel,affortdable for me but in room dont have mini fridge
Stayed 1 night in Apr 2018
Response from Deboshree Mukherjee on 11 Jan 2019
Hi, Hasnida! Thank you for writing this review. We feel that you are not fully satisfied with the experience. Do not worry, our dedicated team is working on continuous improvements and overall satisfaction of our valued Guests like you. Regards, Deboshree

8/10 Good

Bell

Liked: Staff & service
Overall okay
Cleanliness of room
Response from Ritesh on 9 Jan 2019
Love to hear this, Bell! It’d be great if you can spread the word among your circle. Have a pleasant day ahead :) Regards, Ritesh

8/10 Good

Lee Shafiq, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only the check-in sucks
We had problems checking in despite producing proof of our booking. Apparently Expedia was suppose to send a sms to confirm some information but the sms only appeared in my mobile phone the next morning. The reception staffs were kind enough to check us in and was happy I could produce the sms the next morning as they were not able to perform their duties and responsibilities without it.
Stayed 1 night in Mar 2018
Response from Deboshree Mukherjee on 11 Jan 2019
Thank you so much for the positive rating, Lee! As per the review, it seems that you aren’t satisfied with our services completely. Rest assured, we’ve duly noted your feedback and we’ll strive for a better experience in the future. Regards, Deboshree

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
I stay at 4th floor and the lift does not work. First I come to check-in, the staf said there's no room for me and husband even I already paid once I booking the room.
Stayed 2 nights in Mar 2018
Response from Deboshree Mukherjee on 11 Jan 2019
Hi, Guest! We extremely apologize for the inconvenience caused to you. We never want our guests to face such issues and we will surely try our best to make sure it's not repeated. Thanks for understanding and cooperation. Hope to welcome you again soon with nice experience further. Regards, Deboshree

10/10 Excellent

mohd asyraf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Response from Ritesh on 9 Jan 2019
Thank you so much for the wonderful rating, Guest! ope to serve you soon with an even more happening stay. Regards, Ritesh

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
nice hotel
nice, comfortable. its closer enough to the store and universities also restaurant
Stayed 2 nights in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
easy access to restaurants,room a bit small..but cleanliness tiptop..had lift..i never found budget hotel had a lift..

10/10 Excellent

Dharina

Stayed 1 night in Oct 2023
Response from Noah on 6 Dec 2023
Thank you for your appreciation, Dharina! We hope to give you a consistent service every time. Regards, Noah

8/10 Good

Azlan

Stayed 1 night in Jul 2023
Response from Maria on 15 Jul 2023
Thank you for your appreciation, Azlan! We hope to give you consistent service every time. Regards, Maria

6/10 Okay

MOHD ZULKIFLE

Stayed 1 night in Jun 2023
Response from Maria on 21 Jun 2023
Thank you so much for the wonderful rating, Mohd Zulkifle! Be assured, we have marked a note of this concern to ensure a comfortable and relaxing stay ahead :) Regards, Maria

8/10 Good

BADRUL HISHAM, PENANG

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2019
Response from Zara on 30 Oct 2019
Appreciate your positive rating, We do take pride in catering to our guests needs the best way we can. Keep this love coming :) Regards, Zara

8/10 Good

Ahzainizam bin Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Zara on 9 Oct 2019
Hi, Ahzainizam! Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Zara

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
mendengar bunyi bising diluar semasa tidur
Stayed 1 night in Jul 2019

6/10 Okay

KiKi, Japan

Liked: Cleanliness, room comfort
日本人の人は、まぁ行かないエリアでしょう。
全般清潔感があって良いが、部屋掃除等のハウスキーピング サービスが夜 20時から朝 8時までと、何とも不便な時間帯。 部屋に冷蔵庫無い。 近場にはコンビニとローカルの飲食店がある。 従業員はあまり英語ができない。 WiFi スピードは良好!