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Reviews of OYO 157 Norbu Hotel

2 out of 5
OYO 157 Norbu Hotel
18, Tower M, Jalan 3-93A, Off Jalan Cheras, Kuala Lumpur

Reviews

6.6
Rating 10 - Excellent. 3 out of 21 reviews" "
Rating 8 - Good. 9 out of 21 reviews" "
Rating 6 - Okay. 3 out of 21 reviews" "
Rating 4 - Poor. 4 out of 21 reviews" "
Rating 2 - Terrible. 2 out of 21 reviews" "

6.2/10

Cleanliness

7.6/10

Staff & service

2.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

wei wei

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room Bad Smell, not secure, the window can easily be open from outside. Not recommended to stay.
Stayed 1 night in Jan 2019
Response from Ritesh on 7 Jan 2019
We never expect any of our customer to face such issues, Guest! We’re extremely apologetic after knowing such kind of hassle faced by our customer. We have shared this with our team to take necessary action to ensure it's not repeated again. Regards, Ritesh

6/10 Okay

Traveler

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
For the price, it is not a bad stay; however, that is about it.
Stayed 1 night in Dec 2018
Response from Ritesh Yadav on 7 Dec 2018
Hi, Traveler! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Ritesh

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Ritesh Yadav on 31 Oct 2018
Thank you for rating us super. Guest, Delighted to know you liked our services. Hope to welcome you again soon:) Regards, Ritesh Yadav

8/10 Good

Hafiz, Malaysia

Liked: Staff & service, property conditions & facilities, room comfort
the room that i got was fine but needs more cleaning done. the wifi works and the staff were nice.
Stayed 1 night in Oct 2018
Response from Ritesh Yadav on 30 Oct 2018
Hi Hafiz, I am happy to have served you. We will make sure that we provide our services to the best possible way to our guest. and also an apology for the inconvenience you faced, we will ensure that the same does not happen again. You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks, Ritesh Yadav

8/10 Good

Aman, Malaysia

Liked: Cleanliness, staff & service, room comfort
a lot of room for improvement. it was okay if it was for a short stay. the bathroom needs more clean up. the bed was comfortable and clean which was good because a lot of reviews said that it was dirty. i guess theres improvement. keep it up.
Stayed 1 night in Sep 2018
Response from Ritesh Yadav on 16 Oct 2018
Hi Aman, I am happy to know that you liked my services. I am happy to have served you and feel delighted to read your feedback. You’re most welcome to revisit my property and I would seek your continuous support and love. It’d be great if you can spread the word among your circle. Have a great day ahead :) Thanks, Ritesh Yadav

8/10 Good

King, Malaysia

Liked: Cleanliness, property conditions & facilities, room comfort
i never stayed at a budget hotel before so i guess this is good. may have room for improvement on the service and management. but still a comfortable stay. tq
Stayed 1 night in Sep 2018
Response from Ritesh Yadav on 6 Oct 2018
Hi King, I am happy to have served you. We will make sure that we provide our services to the best possible way to our guest. and also an apology for the inconvenience you faced, we will ensure that the same does not happen again. You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks, Ritesh Yadav

8/10 Good

Alvin, My

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
there was a certain smell as i entered the room so i sprayed my own perfume. its not stinky just an indescribable smell. the other stuff like tv, ac, and wifi were working properly. this was a good choice apart from the smell. hope that every room is not like that.
Stayed 1 night in Sep 2018
Response from Ritesh Yadav on 3 Oct 2018
Hi Alvin, I am happy to have served you. We will make sure that we provide our services to the best possible way to our guest. and also an apology for the inconvenience you faced regarding hygiene , we will ensure that the same does not happen again. You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks, Ritesh Yadav

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
It was situated a nice neighborhood. A shopping mall is close by and the train stations are in walking distance. I didn't expect to get a smoking room so the room has stench of cigarettes.
Stayed 2 nights in Sep 2018
Response from Ritesh Yadav on 3 Oct 2018
Hi Guest, I am happy to have served you. We will make sure that we provide our services to the best possible way to our guest. and also an apology for the inconvenience you faced, we will ensure that the same does not happen again. You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks, Ritesh Yadav

8/10 Good

Andy, PJ, My

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As Expected
sometimes we just have to experience the hotels ourselves to know how they really are. and my stay here was a good stay. as expected for the price i got, affordable and good basic services and facilities. not at par with my level of cleanliness but mehhh. great short stay.
Stayed 1 night in Sep 2018
Response from Ritesh Yadav on 3 Oct 2018
Hi Andy, I am happy to have served you. We will make sure that we provide our services to the best possible way to our guest. and also an apology for the inconvenience you faced, we will ensure that the same does not happen again. You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks, Ritesh Yadav

8/10 Good

Aslam, My

Liked: Staff & service, property conditions & facilities, room comfort
a walking distance to sunway velocity mall which is good since the options for food would be wider. i got this room for so cheap so i thought the service is as good as it gets. no major problem and hoping that this hotel gets better in time.
Stayed 1 night in Sep 2018
Response from Ritesh Yadav on 27 Sept 2018
Hi Aslam , I am happy to have served you. Trust me, it's a feeling of relief and immense joy when guests are happy with the services, which involve a lot of hard work and effort form my end. You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks, Ritesh Yadav

8/10 Good

Shang, KL

Liked: Staff & service, property conditions & facilities, room comfort
the bed was comfortable to sleep in. wifi a bit slow but AC is good (not noisy) . generally was a good stay.
Stayed 1 night in Sep 2018
Response from Ritesh Yadav on 22 Sept 2018
Hi Shang , I am happy to have served you. Trust me, it's a feeling of relief and immense joy when guests are happy with the services, which involve a lot of hard work and effort form my end. We are really sorry about the wifi issue, we will make sure that the same does not happen again.You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead Ritesh Yadav

8/10 Good

Rahimmi, My

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant one night stay
location is great since close to where im planning to go during my stay. staff here are also friendly and helpful. most important of all, cleanliness needs to be improved. the room and the hotel environment.
Stayed 1 night in Sep 2018
Response from Ritesh Yadav on 27 Sept 2018
Hi Rahimmi, I am happy to know that you liked my services. I am happy to have served you and we will improve our cleanliness in the rooms and hotal environment . You’re most welcome to revisit my property and I would seek your continuous support and love. It’d be great if you can spread the word among your circle. Have a great day ahead :) Thanks, Ritesh Yadav

10/10 Excellent

mail, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
im ok with the size of the room and everything else. its enough for me. i mean, cleanliness is very important, this hotel have it but just to improve a bit more, tidy up a little more. other than that im ok. good for a short stay.
Stayed 1 night in Sep 2018
Response from Ritesh Yadav on 27 Sept 2018
Hi mail, I am happy to have served you. Trust me, it's a feeling of relief and immense joy when guests are happy with the services, which involve a lot of hard work and effort form my end. You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks, Ritesh Yadav

10/10 Excellent

Amrul, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merdeka
the room i got at this hotel was good. enough for me. when i entered, the room looks clean but can tidy up a bit more. everything was functioning well. i'd recommend..
Stayed 1 night in Aug 2018
Response from Ritesh Yadav on 27 Sept 2018
Hi Amrul, I am happy to have served you. Trust me, it's a feeling of relief and immense joy when guests are happy with the services, which involve a lot of hard work and effort form my end. You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks, Ritesh Yadav

10/10 Excellent

Serge, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the room i got was comfortable and clean. worth the money for my short stay. any problem, i just asked the staff and they will help me. good hotel. recommended.
Stayed 1 night in Aug 2018
Response from Ritesh Yadav on 27 Sept 2018
Hi Serge, I am happy to have served you. Trust me, it's a feeling of relief and immense joy when guests are happy with the services, which involve a lot of hard work and effort form my end. You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks, Ritesh Yadav

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
First of all the pictures of this hotel in Expedia is not the one in person. They gave me the room that has no window and really loud even at night time. On the other hand, the front desk will go up and beyond helping the customer. Jasmine is very helpful.
Stayed 3 nights in Jul 2018

4/10 Poor

michihiro

Disliked: Staff & service
従業員の
Stayed 1 night in Aug 2019
Response from Edward on 11 Sept 2019
Hi Michihiro ! We’re extremely sorry that your experience didn’t match your expectations with us. This is on us and we would love to know how can we make it better for you. Please feel free to reach out to us over our direct contact handles. Regards, Edward

2/10 Terrible

Martin, Costa Rica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty no secure, you have to beg for toilet paper, they give one towel for the whole days that u are there, internet rrally bad, just work one day for us, they steal your money I gave 50 USD as deposit foe the keys and they give back local money and less, the key every day reset so u have to go all days to reception and fixed
Stayed 3 nights in Mar 2019
Response from Megha on 5 Apr 2019
Hi, Martin! We're extremely apologetic to know that your experience with us has not been a pleasant one and we’d definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to the maximum extent. Regards, Barbara

2/10 Terrible

Martin, Costa rica

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, no secure. No toilet paper, everything old, the ask for deposit I give USD and they give me back local money and less, the steal my money. No house keeping, just one towel for the whole days. Internet not working, etc
Stayed 3 nights in Mar 2019
Response from Megha on 5 Apr 2019
Hi, Martin! Sorry for the trouble faced. We've duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Barbara

6/10 Okay

カジャヤーン, JAPAN

Travelled with group
Liked: Staff & service
部屋に冷蔵庫はありません。シャワーはお湯は出ません。窓なしの部屋もあります。 ただ、フロントの女性はフレンドリーですごく優しい方です。小学生くらいの息子さんもお手伝いしています。 ベッドシーツなどの交換は言えばやってくれます。 ルームウエアはありません。 フロントの横に24時間やっている食堂があります。 ここは屋台などの相場より安いのに、量が多く、味も美味しいです。 近くにはスーパーや大きなショッピングモールもあり便利です。 安いならではの不便さはありますが、カップルなどではなければ充分だと思います。
Stayed 4 nights in Mar 2019
Response from Megha on 22 Mar 2019
ご迷惑をおかけして申し訳ありません。ご迷惑をおかけして申し訳ありません。あなたのフィードバックはきちんと指摘されました、そして、我々はさらなるより良い経験を確実にするために我々の継続的な努力に入れます。よろしく、バーバラ

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Could be better, could be worse...
This is a rundown hotel which doesn't really reflect the current state of the place. The room I was given didn't have hot water and smelled like cigarettes, the aircon unit was old and noisy and the Wifi was one the slowest I've experienced in a long time. I think you can stay in better neighborhoods at this price point but it did have several places to eat at walking distance. Not the worst I've experienced but I'd give this place a miss.
Stayed 1 night in Sep 2018
Response from Ritesh Yadav on 27 Sept 2018
Hi Guest , I apologize for the experience and inconvenience caused. Your feedback will help me in working towards a better experience in future and I will ensure any doesn’t face such issues again. I appreciate your cooperation & understanding in this regard. Have a good day ahead. Thanks, Ritesh Yadav