Exterior
Check availability

Reviews of Mercure Kuala Lumpur Glenmarie

4 out of 5
Mercure Kuala Lumpur Glenmarie
Jalan Kontraktor U1/14, Seksyen U1, Shah Alam, Selangor

Reviews

8.8

Excellent

Rating 10 - Excellent. 26 out of 45 reviews" "
Rating 8 - Good. 12 out of 45 reviews" "
Rating 6 - Okay. 4 out of 45 reviews" "
Rating 4 - Poor. 1 out of 45 reviews" "
Rating 2 - Terrible. 2 out of 45 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

JK

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 2 nights in Apr 2024
Response from Fariz on 25 Apr 2024
Dear JK,We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Glenmarie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fariz VictorGeneral Manager

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I’ve stayed in
Stayed 1 night in Feb 2024
Response from Fariz on 14 Apr 2024
Dear Eric,We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Glenmarie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fariz VictorGeneral Manager

4/10 Poor

YeeVonne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Let's see. We started staying in this hotel not due to location but the reputation they had as a Accor brand. We found this 2 years ago while booking for a company trip and we were impressed with their service and the rooms. They staff was polite, and quick thinking. We have stayed a couple more times after that. Today during check in I must say we were totally disappointed with the service. From the front counter to the supervisor to the Director of Sales who did not call me back. Even after promising. I do not know if I will want to stay here again.
Response from Mercure Kuala Lumpur Glenmarie on 1 Apr 2024
Dear YeeVonne,Thank you for taking the time to share your experience with us. We truly value your loyalty to the Accor brand and appreciate your continued patronage over the past two years.We're sincerely sorry to hear about the disappointment you encountered during your recent check-in experience. Your feedback is instrumental in helping us maintain the high standards of service that we strive for.We regret any inconvenience caused by the service lapses you experienced, particularly with regards to the front counter, supervisor, and Director of Sales. Rest assured, we are taking immediate steps to address these issues internally to ensure they do not recur.If you would like to discuss your experience further, please feel free to contact us directly. We would welcome the opportunity to speak with you in person and address any remaining concerns you may have.Thank you once again for sharing your feedback with us. We hope to have the chance to welcome you back and restore your confidence in our service.Sincerely,Sean for Fariz Victor, GM

8/10 Good

Sharifah Naqibah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 1 night. Overall it was okay except there was issue with the aircon. It took 30 nearly 1hr to send the electrician guy up to fix the issue. The toilet has no locks. So it's a little not toddler friendly cause they will just open the door while you're trying to shower or your toilets. Other than that, the room is cozy and nice.
Stayed 1 night in Dec 2023
Response from Sean Lim, Mercure Kuala Lumpur Glenmarie on 6 Jan 2024
Dear Sharifah,Thank you for taking the time to leave us a review. We truly appreciate your feedbacks, both positive and constructive. We look forward to welcoming you again soon.Regards,Sean LimMarcom Manager

10/10 Excellent

YeeVonne, Melaka Tengah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and service was awesome. Only one thing that kinda annoyed me which was the water that leaked out of the shower. Other than that we give 5 star.
Stayed 2 nights in Dec 2023
Response from Sean Lim, Mercure Kuala Lumpur Glenmarie on 6 Jan 2024
Dear Yee Vonne,Thank you for the 5-star rating, despite a minor inconvenience during your stay. We look forward to welcoming you again soon.Regards,Sean LimMarcom Manager

10/10 Excellent

niyok

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sean Lim, Mercure Kuala Lumpur Glenmarie on 6 Jan 2024
Dear Niyok,Thank you for the perfect rating. We truly appreciate it and look forward to welcoming you again soon.Regards,Sean LimMarcom Manager

10/10 Excellent

Chuah

Liked: Cleanliness, staff & service, amenities
Everything was ok until the check in....the door was faulty and the manager told the staff to use force to push the door....all you cqn do is just offer a next room immediately? Can't you. Poor junior staff gotta just follow her leader's instruction? What hospitality is that?
Stayed 3 nights in Dec 2023
Response from Sean Lim, Mercure Kuala Lumpur Glenmarie on 6 Jan 2024
Dear Chuah,Thank you for the 5-star rating. We truly appreciate it. We have noted on your concern about the leadership of one of our team leaders and will share your feedbacks with the team. Please visit us again and we look forward to welcoming you soon.Regards,Sean LimMarcom Manager

10/10 Excellent

Teng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sean Lim, Mercure Kuala Lumpur Glenmarie on 6 Jan 2024
Dear Teng, Thank you for the perfect rating. We truly appreciate it and look forward to welcoming you again soon.Regards,Sean LimMarcom Manager

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sean Lim, Mercure Kuala Lumpur Glenmarie on 27 Nov 2023
Dear Muhammad,Thank you for the perfect rating! We truly appreciate your feedbacks. Regards,Sean LimMarcom Manager

10/10 Excellent

Chuah

Stayed 3 nights in Sep 2023
Response from Sean Lim on 26 Sept 2023
Dear Chuah,Thank you for the perfect rating. We truly appreciate your stay with us and your kind review shared with the community. Please visit us again in the near future

8/10 Good

Tan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Quiet
Clean and quiet to stay, good for business when you need to quite place to rest.
Stayed 2 nights in Mar 2023
Response from Sean Lim on 2 Apr 2023
Dear Tan,Thank you for the good rating. We truly appreciate your feedbacks and we hope to welcome you again to our hotel to rediscover the hospitality of our team members, Heartists.Regards,Sean LimMarcom Manager

10/10 Excellent

Muhammad Taufiq

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money. Calm area over the weekend
Stayed 2 nights in Feb 2023
Response from Sean Lim on 2 Apr 2023
Dear Muhammad Taufiq,Thank you for the perfect rating! We sincerely appreciate it.Regards,Sean LimMarcom Manager

6/10 Okay

Shi Hui Amelyn

Travelled with family
The staff were friendly but it would be good if there could be at least one English speaking staff on duty at all times. The room was clean and neat but there was a baby cockroach seen running around the room. The toilet and facilities were well thought, except that there were no hooks or ledges to place our clothes when showering. Especially in a double bedded room, hooks or ledges should be made available in the shower area so that people can put on clothes in the shower area after showering.
Response from Sean Lim on 2 Apr 2023
Dear Amelyn,Thank you for taking the time to leave us a review. We sincerely appreciate your feedbacks, both positive and constructive. We look forward to welcoming you again to our hotel to experience our improvements.Regards,Sean LimMarcom Manager

10/10 Excellent

WONG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4.5 to 5 Stars hotel
Well kept room, clean, comfortable bed and pillow. Hotel surroundings is quiet. Staff is polite. Food outlets is limited. Malay food, korean, Texas Chicken and Cafe, Grocery store is nearby. Walking distance is 5min.
Stayed 1 night in Dec 2022
Response from Sean Lim on 2 Apr 2023
Dear Wong,Thank you for the excellent rating. We really appreciate your kind compliments and feedbacks.Regards,Sean LimMarcom Manager

8/10 Good

Wee Kang

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staffs very friendly and kindness for answering all question from me. Cleanliness quite ok but only the toilet basin had some smell, maybe need adding some deodorant.
Stayed 1 night in Nov 2022

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slight issue at check in, but staff was polite and apologetic. Location was suitable for me as I have a business meeting around the area. Slightly disappointed that the room listed as having a balcony but there isn't any
Stayed 1 night in Sep 2022
Response from Sean Lim on 2 Apr 2023
Dear Gary,Thank you for the perfect rating! We sincerely appreciate your kind compliments and feedbacks, both positive and constructive.Regards,Sean LimMarcom Manager

8/10 Good

HJH RAJA JAMALIAH

Stayed 1 night in Sep 2022
Response from Sean Lim on 2 Apr 2023
Dear Raja Jamaliah,Thank you for the good rating. We really appreciate it.Regards,Sean LimMarcom Manager

8/10 Good

Lee

Stayed 2 nights in Jul 2022
Response from Sean Lim on 2 Apr 2023
Dear Lee,Thank you for the good rating. We really appreciate it.Regards,Sean LimMarcom Manager

10/10 Excellent

Azrul

Stayed 1 night in Jul 2022
Response from Darren Ng on 29 Jul 2022
Dear Azrul, Thank you so much for taking the time to leave us a perfect rating - it's much appreciated!

8/10 Good

Eng Twee

Stayed 2 nights in May 2022
Response from Darren Ng on 29 Jul 2022
Dear Eng Twee, Thank you for your review. We will share this with the team to let them know how we are doing.

2/10 Terrible

sarazli

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 3 nights in Jun 2022
Response from Darren Ng on 29 Jul 2022
Dear Sazazli, We hold our team to the highest standards and regret that we didn’t meet those expectations.

2/10 Terrible

Hisyamuddin

Stayed 1 night in Jun 2022
Response from Darren Ng on 29 Jul 2022
Dear Hisyamuddin, We regret that your experience did not meet your expectations and hope you will give us a chance to understand the issues to improve on your next stay with us.

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Sean Lim on 2 Apr 2023
Dear Steven,Thank you for the perfect rating! We truly appreciate it.Regards,Sean LimMarcom Manager

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy the stay
Very nice decor and quality fittings.
Stayed 1 night in Apr 2022
Response from Sean Lim on 2 Apr 2023
Dear Steven,Thank you for the perfect rating! We truly appreciate it.Regards,Sean LimMarcom Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast is bad
New hotel. Water came out when showering. Breakfast choices were limited, worse than other 3 star hotels.
Stayed 1 night in Mar 2022
Response from Sean Lim on 2 Apr 2023
Dear Guest,Thank you for taking the time to leave us a review. We sincerely appreciate you feedbacks.Regards,Sean LimMarcom Manager

10/10 Excellent

NUR SHAMIMI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
This is a new hotel in Glenmarie Shah Alam. Near Ultrapolis market place. There are plenty of eateries nearby. The room was clean and tidy. The shower area and toilet are saperated. The breakfast was adequate but the staff was excellent. The bed was comfortable.
Stayed 2 nights in Mar 2022
Response from Sean Lim on 2 Apr 2023
Dear Shamimi,Thank you for the perfect rating! We sincerely appreciate your kind compliments.Regards,Sean LimMarcom Manager

10/10 Excellent

Madihah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality from the staffs. The property is amazing, love the lobby and the room layout and design!
Stayed 1 night in Feb 2022
Response from Sean Lim on 2 Apr 2023
Dear Madihah,Thank you for the perfect rating! We truly appreciate it.Regards,Sean LimMarcom Manager

8/10 Good

Khairim Shahril

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Mesh on 22 Jul 2022
Hi Khairim, Thank you for sharing your feedback with us and we look forward in welcoming you back to Mercure Kuala Lumpur Glenmarie. Regards Ramesh Singh Sappel General Manager

8/10 Good

Siew Choy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feedback of my stayed
Good foods in the hotel restaurant, room is clean and staff are friendly
Stayed 1 night in Jan 2022
Response from Mesh on 22 Jul 2022
Dear Siew Choy, Thank you for your positive feedback and we look forward in welcoming you back to the hotel Best Wishes Ramesh Singh Sappel

10/10 Excellent

Siew Choy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Room is clean, comfortable bed and good service
Stayed 2 nights in Jan 2022
Response from Mesh on 22 Jul 2022
Hi Siew Choy, Thank you for your sharing your positive feedback with us and we look forward in welcoming you back to Mercure Kuala Lumpur Glenmarie Regards Ramesh Singh Sappel General Manager

8/10 Good

Benjamin

Business traveller
Liked: Staff & service, room comfort
Queim
Quiet & comfort. Very poor mobile signal but the WiFi is strong with hi-speed. No hair dryer. Water leak from bathroom to the room after shower.
Stayed 3 nights in Dec 2021
Response from Mesh on 22 Jul 2022
Dear Queim, Thank you for sharing your feedback with us and taken note on your comments. We look forward in welcoming you back to Mercure Kuala Lumpur Glenmarie Best Wishes Ramesh Singh Sappel General Manager

6/10 Okay

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin took a long time. Checkin is often like applying for a passport or visa - you’re tired, hungry and you need another 10 mins to get your room key. It’s not this hotel per se, but many take altogether too long. Why not use the information I provided when booking? Nice hotel, very local crowd and near the industrial area. Taxis were easy to get. Hotel had good food, and a pool gym and rooftop bar - a nice place to chill after a long day. They were not consistent with water to the room, and on arrival they knocked and gave me stuff for my room fridge…(which should have been there already maybe?). Overall though, I was happy to be there (the A/C is set to 18° in the common areas so bring a sweater!).
Stayed 3 nights in Mar 2024
Response from Mercure Kuala Lumpur Glenmarie on 1 Apr 2024
Dear Peter,Thank you for sharing your feedback with us. We appreciate your insights on the check-in process and will certainly review our procedures to ensure a smoother experience for our guests in the future.We're glad to hear that you enjoyed our hotel amenities, including the pool, gym, and rooftop bar. Your comments about the local crowd and proximity to the industrial area are duly noted.Regarding the inconsistency with water in the room and the fridge items upon arrival, we apologise for any inconvenience caused. Rest assured, we'll address these issues internally to enhance the overall guest experience.Thank you for choosing to stay with us, and we hope to welcome you back soon.Sincerely, Sean for Fariz Victor, GM

10/10 Excellent

Szu Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Michiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Sean Lim, Mercure Kuala Lumpur Glenmarie on 29 Nov 2023
Dear Michiko,Thank you for the 5-star rating. We truly appreciate it and look forward to welcoming you again soon.Regards,Sean LimMarcom Manager

6/10 Okay

CHEUNG SIN

Stayed 4 nights in Jul 2023
Response from Sean Lim on 1 Aug 2023
Dear Cheung Sin,Thank you for taking the time to leave us a review. We would truly appreciate if you could provide us more details of the areas that we could further improve.Regards,

6/10 Okay

KASHIN

Stayed 7 nights in Jun 2023
Response from Sean Lim on 1 Aug 2023
Dear Kashin,Thank you for taking the time to leave us a review. Regards,

8/10 Good

Yukinaga

Stayed 4 nights in Feb 2023
Response from Sean Lim on 2 Apr 2023
Dear Yukinaga,Thank you for the good rating. We truly appreciate it.Regards,Sean LimMarcom Manager

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Unterkunft und eine Mall liegt um die Ecke. Swimmingpools „Outdoor“ und „Indoor“ sind such vorhanden mit Supertrainingsraum.
Stayed 3 nights in Jan 2023
Response from Sean Lim on 2 Apr 2023
Dear Michael,Thank you for the perfect rating! We truly appreciate it.Regards,Sean LimMarcom Manager

10/10 Excellent

Michael

Stayed 1 night in Jan 2023
Response from Sean Lim on 2 Apr 2023
Dear Michael,Thank you for the perfect rating! We truly appreciate it.Regards,Sean LimMarcom Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Sean Lim on 2 Apr 2023
Dear Guest,Thank you for the perfect rating! We truly appreciate it.Regards,Sean LimMarcom Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Short stay
Ok for short stay
Stayed 2 nights in Jul 2022
Response from Darren Ng on 29 Jul 2022
Dear Anonymous, Thank you for taking the time to share your rating with us. We really appreciate you being our guest.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
KL_Michael
Das Hotel ist neu und eine kleine Mall ist direkt angeschlossen. Das Frühstück ist gewöhnungsbedürftig, ansonsten alles Andere ist top!
Stayed 1 night in May 2022
Response from Sean Lim on 2 Apr 2023
Dear Michael,Thank you for the perfect rating! We truly appreciate it.Regards,Sean LimMarcom Manager