Hotel Spa di Jalan Besar

"The hotel doesn't feel crowded even though there are a lot of guests, and the location next to the zoo is perfect for family holidays and staycations. Staff are kind, warm and patient. This hotel is especially kid-friendly. Housekeeping even provides kid-sized toothbrushes and room slippers. The breakfast is also superb with great buffet spread. Drinks wise -- good coffee and alcohol for the adults, and delicious chocolate milk and a chocolate fountain that wows the kids. The only small blip...

"We had lost our valuable pair of shoes in a bag during the during the checkout. Not effective follow ups by hotel managament after few calls and re-visit to hotel. Disappointed the complaint not addressed and just by "Not Found", is not something acceptable to this type prestigious hotel."

"Beautifully appointed and designed hotel. Spacious room and great bathroom.Plenty of fast lifts. Near shopping malls and easy to get buses to other destinations. Courtesy taxi only travelled up to 1.5 km so wasn’t much use really. Generally staff lovely special mention to Aileen, Angel, Lynda and Saga!"

"The whole complex is excellent, with great facilities, particularly the pool, the restaurants and the rooms. The staff are also very helpful "

"The hospitality at the W in Sentosa is unmatched! The breakfast was absolutely incredible and our experience couldn’t have been any better. The shuttle around Sentosa island was an added bonus and we even used the bus to VivoCity. Nana was one of the highlights of our stay, my kids looked forward to seeing her every morning. Thank you for making our stay in Singapore an unforgettable one!"