Hotel Dekat Jawatankuasa Pihak Perbandaran Hanoi

"The room is very clean. The hotel stuff are very friendly, helpful, and excellent service."

"Very nice stay. Close to everything and yet a bit calmer than in the old quarter. Would stay here again if come back to Hanoi. "

"The staff is very good and friendly "

"Atención personalizada, increible servicio al cliente "

"Room was great. Staff were extremely accommodating. I booked the room minutes before arriving because the hotel prior catfished me and they were so helpful when I arrived extremely frantic. This hotel the photos look just like the rooms and the staff go above and beyond. Definitely recommend this hotel"

"Everything and everyone here exceeding our expectations! Located in the heart of Hanoi we were delighted to learn of the walking street and lake being so close yet far enough to escape the noise .. the staff were simply incredible - especially Hannah and Việt who went above and beyond to help us even after we had left the hotel! Anyone can smile but You know true kindness in times of crisis! They genuinely cared about our safety while we were impacted first by a typhoon disrupting our cruise...

"Brand new hotel with nice japanese style. Really like the design. However the cleaning need major improvement, very dusty inside the room. Cant really breathe while sleeping. Pls pay attention on thw cleaning. Else wouldn't be back again. Thank you."

"Awesome location and very welcoming staff, would stay there again."

"Excellent"

"Ms. Phan Anh (Phem) provided AMAZING customer service! She was professional, courteous and very pleasant to interact with. She went above & beyond her call of duties to make sure we are comfortable and addressed our little booking issue that we encountered, which was not her fault at all. When booked on Expedia, we reserved a suite room with a king bed, sleep 3 but when we checked in at the hotel they said it was only for 2 people and therefore charged for the 3rd person. There’s definitely...

"Amazing hotel with unbeatable location. The rooms were clean and comfortable. Breakfast was good. You can order eggs in any style and pho a la carte. However, the staff was by far the best part of the hotel. They were very accommodating and helpful with their recommendations. The spa was also excellent and especially cheap for hotel guests (35% off)."

"Staff service was outstanding "

"Personal war besonders freundlich ubd zuvorkommend und dazu war das Zimmer sehr schön und auch das Frühstück war ausgiebig inklusive a la carte Bestellungen "

"小規模なホテルですが、スタッフが親切で居心地が良いホテルです。"

"Nice hotel to stay at. Good location and very friendly staff. "

"This a modern hotel with great amenities in a good location near the lake and night market."

"Room was small and the shower room and toilet doors were opening to the room touching the floor, making water come to the room's floor. It was not a big problem and not a maintenance issue but how the room was built/designed. Otherwise, service was great - staff were all very helpful and kind; location was very convenient (5 minute walk to the lake, to cathedral, to Circle K (24 hour convenience store), to banh mi stores, to a number of local cafes. We are happy with our stay at Grand Cititel...

"Satisfied"

"Super service from fantastic staff everywhere in the hotel."

"The was clean and breakfast was great"