Hotel Spa di Pantai Hamakua

"Couldn’t stay because of the storm. "

"I do not typically write reviews but this property warranted it and not in a good way. The property is massive. It’s literally a hike to and from the rooms to the lobby depending on the “tower” they put you in. The good news is there was a tram. The bad news is that it was rarely operational during our stay. When it was working, the air temperature in the cars was sub arctic. So cold we opted to walk despite the distances. Hence my marks for how well the property was maintained. Something that...

"Great place to stay in."

"The biggest con for this resort was the 1/2 mile walk from valet parking to our room. There’s a tram but you can walk faster than the tram. The coffee in the rooms was subpar so if you wanted a good cup, you had to go down and pay another $6-$8 bucks for just drip coffee. The dishwasher didn’t work for three days but housekeeping did help with that. If you don’t want to leave the resort, there’s a ton of amenities. Otherwise, it’s just too big. I would’ve saved a thousand dollars by staying at...

"今回の滞在にはとてもがっかりしています。 部屋のベッドやバスルームに、蚊や小さな虫の死骸がたくさんありました。自分で何度か掃除しましたが、その後もまた虫が出てきては死んで落ちてきます。おそらく殺虫剤を使った直後だと思うのですが、それが人体に影響ないのか少し不安です。 夜中にどうしても我慢できずフロントに電話して、翌日の清掃スタッフに伝えてほしいとお願いしました。ですが、「バルコニーのドアや窓を開けないでください」と言われただけでした。 私は遅い時間にチェックインしていて、そもそもドアや窓は開けていないと伝えたのですが、「Ok，good」と言われただけで、特に謝罪もありませんでした。まるでこちらに問題があるような対応で、とても不快に感じました。 翌日、清掃スタッフの方にメモを書いて、チップもお渡しし、「できればしっかり掃除をお願いしたい」と伝えました。 その日の夜に部屋へ戻ると、小さい飛び虫は少し減っていましたが、ゴキブリの死骸がありました。 正直、使われている殺虫剤が人体に影響ないのかも分からず、不安な気持ちのまま滞在することになりました。全体的にとても不満の残る滞在でした。"

"Such a beautiful place to stay! Walking into the hotel and seeing the blue Pacific Ocean right in front of you was breathtaking. The hotel had gorgeous gardens all around the property. We enjoyed the complimentary snorkel equipment on the final day. The room service twice a day will definitely spoil you!"

"Upon check-in I learned that booking through Expedia cancels any benefits of a Bonvoy member (breakfasts, upgrades, etc). The hotel was not very helpful and dismissed the issue, Expedia support was worthless and never responded. I would never use Expedia again for a Marriott, or other major brand, hotel reservation if you have earned status. The fitness center is very basic, and doesn't appear to have been update since our last stay, years ago. The food options are very limited, and...