Hotel Spa di Pantai Hamakua

"Room was good size, door was sticky and a light did not work. It was fixed but stopped a few hours later. Great sunsets from all the restaurants. Spa was a nice experience. Snorkel rent is convenient. Grounds are lovely. Restaurants are expensive and the food is ok but not great. Room service is not available until 7:15 am. Menu says 6:30 but that’s when they start not when you can get food. There is a deli on the grounds that you can go to that opens earlier."

"The front desk customer service was not pleasant, helpful at all"

"We have stayed there twice, already planning our third visit. The staff were extremely kind, helpful, pleasant. Ocean view was amazing. My only negative statement would be, it does not make sense having parents’ breakfast included, but paying for kids for buffet breakfast (would be better if breakfast was included for whole party)"

"I am truthfully disappointed with our stay. The resort is nice but the service is mediocre. The worse part of our stay was finding out that the hotel is infested with roaches !!! Yes you read this right ! We were on our third day when I decided to make my self a coffee as I had done the previous two days , when I lifted the door to the water dispenser there it was!!! Crawling all over the place !!! I am disgusted by roaches but to know that I had been drinking coffee out of a roach infested...

"Didn’t like the property as per Marriott standard"