Search Residences in Gulf Coast of Mexico

"We recently stayed at Royalton Riviera Cancun and feel obligated to share our experience so other travelers can make an informed decision. The resort looks beautiful, but the service consistently ruined what should have been a relaxing vacation. On multiple occasions at different bars, we politely ordered drinks and were bluntly told “no” with no explanation or alternative offered. Staff would simply walk away and serve the next person, leaving us waiting just to order something else. It felt dismissive and unwelcoming. The biggest disappointment was the Mayan Cave dinner ($70 per person). Two people in our group are vegetarian and none of us eat beef. When we arrived, the fixed menu only offered surf and turf with no vegetarian options. We were told we should have notified them beforehand, though no one informed us when booking. We were promised accommodations, but instead received plain leafy greens called a “salad,” and were told the rest of our appetizers would not be served. After pushing back, only two appetizer plates were brought for eight adults to share. Vegetarians received a basic veggie patty, while the rest of us got salmon, while other tables received lobster and steak. Several courses listed on the menu never arrived. Buffet stations were frequently empty, sometimes the entire time we were there, and staff often appeared annoyed when guests waited for refills. Management listened but promised follow-ups never happened."

"Buffett kinda sucks. Restaurants are pretty good but portions are tiny. Felt very rushed when I got a reservation at 10 PM and then the staff started closing the restaurant at 10:15 PM. Also, I was only able to get reservations for 10 PM yet I would walk by at all hours of the day and there would be no one in there. It is also a bit egregious that I am at an all inclusive resort yet I only get a certain number of reservations at the restaurants. Overall, staff were friendly but the resort has lots of room for improvement. "

"Clean rooms"

"Safe and clean "

"Awesome "

"Great food, clean room"

"The staff were wonderful and helpful. The resort was very clean. Food was delicious. We would definitely stay again. "

"Hotel is a little dated and the food is just ok."

"Clean room, friendly staff excellent customer service "