Great Basin Beach Resorts from RM358

"Upon checking in the first staff that assisted us was not pleasant, with attitude insisting that i booked rooms according to their vacancy i wasnt aware that I booked the king beds and smoking room thats why she gave me 2 rooms king beds smoking but I beg her to change it because We are coughing already and smoking rooms were unappropriate but shes not very accommodating. I thought they were after customer's satisfaction It was a blessing in disguise that my card was decline need to deposit cash first when we came back another staff filipino young lady assisted us this time she was able to change the booking we were so glad by rooms she put us in 2 rooms 1 king 1 2 queen beds and with a beautiful view and non smoking. The room is very clean and well organized"

"Great place for a one night stay before hitting the slopes."

"Clean"

"After booking through Expedia and arriving at the Golden Nugget Lake Tahoe, the front desk agent (don't know her name) put us in a room in the 'Heavenly' tower. The view was great but the room was a disaster. Rickety and damaged old furniture with a bathroom that looked like it was from the 50's with a tub that was full of chips to the surface and damaged, no hooks for towels because they had been ripped out of the wall and patch filled wallpaper. The hotel is going through a top to bottom renovation and it turns out our room floor and above are being closed down and gutted in a week or so. Why they still offer those rooms to customers is beyond me. If the rest of the rooms look like the one we got, they should be shut down now. We went to the check in desk and were lucky that a employee shift change had taken place and the room supervisor, Jennifer helped us. We told her our concerns and she was nice enough to switch our room to a room in the newly renovated 'Sunset' tower. Like night and day. The Sunset rooms are very nice! Major 'Thank You's' to Jennifer for salvaging our visit. The rest of our stay was very nice and the Golden Nugget was very good and will get even better once the renovation is complete."