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Reviews of The Ritz Resort

4 out of 5
The Ritz Resort
8 Philip Avenue, Broadbeach, QLD

Reviews

9.4

Exceptional

Rating 10 - Excellent. 137 out of 195 reviews" "
Rating 8 - Good. 47 out of 195 reviews" "
Rating 6 - Okay. 9 out of 195 reviews" "
Rating 4 - Poor. 1 out of 195 reviews" "
Rating 2 - Terrible. 1 out of 195 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Esther

Liked: Amenities
Nice and clean. Close to all amenities
Stayed 1 night in Feb 2024
Response from Kellie on 25 Feb 2024
Hi Esther, thank you for taking the time to write a review. We are very pleased you enjoyed your stay with us and look forward to seeing you in the future.

8/10 Good

Maryanne

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location and amenities, bathroom is a little dated but definitely get your moneys worth. Staff are super friendly and helpful.
Stayed 12 nights in Feb 2024
Response from The Ritz Resort Team on 18 Feb 2024
Hi Mayanne, thank you for writing a review. We look forward to seeing you in the future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Okay Stay
Weather was wet. Television in lounge room didn’t work after the first 2 days. Broken shower handle made getting in and out of the shower a challenge. Loose tiles in entry. Room was spotless and clean. Pool was closed for 2 days.
Stayed 8 nights in Jan 2024
Response from The Ritz Resort Team on 18 Feb 2024
Hi, thank you for writing a review. We hope you told the office of the issues in your room so it could be remedied.Regarding the weather and the pool, some things are out of our control and we do need to do pool maintanance and unfortunatley this means closing the pool sometimes. Look forward to seeing you in the future.

6/10 Okay

Kalliroi

Good layout of unit and space was excellent …. Linen and towels were immaculate. Position perfect, however the unit cleanliness was not the best. appliances and carpet need attention before renting. we could not use the toaster due to its state. Possibly cleaners may need supervision between rents….
Stayed 12 nights in Nov 2023

4/10 Poor

Ron

Disliked: Cleanliness, property conditions & facilities
Stayed 13 nights in Aug 2023

8/10 Good

Michelle

Travelled with group
Liked: Amenities, property conditions & facilities
The property was in great location .The apartment was spacious it just needed a good dusting and dishwasher needed a good clean other than that I would highly recommend it .
Stayed 4 nights in Aug 2023
Response from Michelle on 6 Sept 2023
Thank you very much for taking time and leaving us the review. We are glad that you enjoyed your stay. We look forward to welcoming you back next time. Warm regards,

8/10 Good

Wilson

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful staff.
Stayed 3 nights in Jun 2023

8/10 Good

John

Liked: Cleanliness, room comfort
Great size apartment with all the necessary items required for a ten day stay. The pool and spas were great and it is so close to the beach and the shopping area. We were able to walk to the casino in about 10 minutes, the same for pacific fair shopping mall. Would recommend for couples and families.
Stayed 10 nights in Jun 2023

10/10 Excellent

Amelia

Stayed 1 night in May 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities
We loved the location which was great for the Blues on Broadbeach festival. The facilities need a bit of TLC but they fitted our needs perfectly.
Stayed 1 night in May 2023

6/10 Okay

Ken

Travelled with partner
Liked: Cleanliness, amenities
We stayed for two weeks in a ground floor unit looking directly onto the road with limited sun exposure. Used the very nice swimming pool once only due to lack of sun. No information pack in room and only found out on the day before leaving that there was recycling available.
Stayed 14 nights in May 2023

10/10 Excellent

Giuseppe

Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2023

6/10 Okay

Rewi

Liked: Cleanliness, amenities
Stayed 4 nights in Jan 2023

10/10 Excellent

Loia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The ritz was a clean and enjoyable stay for me and the people that stayed with me

2/10 Terrible

Tim

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Property was extremely dirty. Was dead hugs everywhere. Was a very unpleasant stay. Only stayed one night out of 4 and left and booked other accomodation. Tried to get a refund and they refused, even after they had moved us to a second room that was just as bad. Was by far the worst hotel I’ve ever stayed at would never recommend it to anyone
Stayed 4 nights in Sep 2022

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, room comfort
Summary of stay - Sept 2022
Great location, friendly management, nice apartment - some basic maintenance was an issue - leaking pipe in kitchen and mismatched kitchen and cooking utensils. E.g., why provide a microwave safe dish if it doesn’t fit in the microwave!! Construction of apartment tower next door was noisy to continue until March 2023.
Stayed 7 nights in Sep 2022

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed here recently with my sister and we loved it.The managers were so lovely and helpful guiding us in the right direction for our daily outings.The location was excellent within walking distance to everything including the shopping centres,casino,beach and public transport.Definitely stay there again.
Stayed 4 nights in Aug 2022

6/10 Okay

Bob, Bairnsdale

Business traveller, Travelled with partner
Ok
Stayed 3 nights in Aug 2022

8/10 Good

Natalie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location and the amenities. A beautiful apartment in the heart of Broadbeach. Great management staff who helped with recommendations of restaurants. Would definitely recommend !
Stayed 2 nights in Aug 2022

10/10 Excellent

Suzanne

Liked: Amenities, property conditions & facilities
ROOMS COULD DO WITH A DEEP CLEAN OTHER WISE GREAT
Stayed 5 nights in Jul 2022

10/10 Excellent

Liz

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, close to beach, shops and transport, very friendly and welcoming staff.
Stayed 7 nights in Jun 2022

10/10 Excellent

Helen

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The Ritz was a fantastic place for us to stay with our two young kids. Huge, comfortable apartment with all the amenities we needed. Right next to the playground and beach, short walking distance to the supermarket, restaurants, and public transport. 10/10, highly recommended!
Stayed 3 nights in Apr 2022
Response from Alison on 4 May 2022
Hi Helen, thank you for your review and pleasing comments regarding your recent stay with us. You have highlighted all the reasons to choose to stay with us and for that we thank you. Best wishes for your future visits and we hope they will be with us.

10/10 Excellent

Moshood

Stayed 3 nights in Apr 2022
Response from Alison on 4 May 2022
Thank you Moshood, it was nice of you to take the time to rate us. We are happy that you enjoyed your visit.

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, walking distance to everything
Stayed 6 nights in Mar 2022
Response from Alison on 4 May 2022
Hi Steve, thank you for highlighting the great reasons to choose to stay at The Ritz Resort. We look forward to your next visit.

10/10 Excellent

Allyson

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The Ritz resort was in a great location in Broadbeach. Close to the beach and shopping, but just far enough away to make it very quiet. Loved it and would return
Stayed 2 nights in Mar 2022
Response from Alison on 9 Mar 2022
Hi Allyson, thank you for taking the time to post some positive feedback about the Ritz Resort. We are pleased to know your visit was a pleasant one and we look forward to welcoming you back.

10/10 Excellent

Laima

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hosts and well appointed apartment
Stayed 3 nights in Feb 2022

8/10 Good

Andrew

Liked: Cleanliness, room comfort
Stayed for 4 nights. Large apartment well appointed but a bit tired and could do with a thorough spring clean. Great spot at Broadbeach - walking distance to all the action
Stayed 4 nights in Jan 2022
Response from Alison on 31 Jan 2022
Hi Andrew, thank you for your feedback. We know we can always improve on what we do. The apartments are scheduled for a spring clean now that the Dec/Jan months are behind us. None of the apartments have been vacant long enough for housekeeping to undertake that over the past 2 months. Please book direct if you travel to Broadbeach and we will be able to offer you a 5% discount and our complimentary inclusions to enjoy during your stay.

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a fairly spacious apartment for a 1 bedroom.
Stayed 3 nights in Dec 2021
Response from Alison on 27 Dec 2021
Thank you for your feedback Scott. We look forward to seeing you again soon. Please book direct for best rates and complimentary inclusions.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely property for a family stay. Close to everything. Clean and comfortable. Will return. Nothing to dislike, yes - really.
Stayed 2 nights in Jul 2021
Response from Alison on 14 Jul 2021
Thank you for your lovely comments. We are pleased your stay was enjoyable and look forward to a return visit. Please also call to book direct and enjoy our discount and complimentary inclusions.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Close to everything, beach, shopping,
Stayed 6 nights in Apr 2021
Response from Megan on 6 May 2021
Thank you for taking the time to review your recent stay with us.

10/10 Excellent

Karen david

Liked: Cleanliness, room comfort
Great little spot
Good clean room close to beach and restaurants would stay here again
Stayed 2 nights in Mar 2021
Response from Megan on 10 Mar 2021
Thank you for taking the time to review your recent stay with us. It was a pleasure to meet you and would love to welcome you back in the near future. Kind Regards Megan

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked the property ,very well appointed and clean . Location was close to the beach and close the Surf Club , And a lot lovely restaurants!
Stayed 2 nights in Feb 2021
Response from Megan on 22 Feb 2021
Thank you for taking the time to review your stay with us. We appreciate the positive feedback and will pass your comments onto our housekeeping staff. Many Thanks Megan

10/10 Excellent

Ben

Stayed 3 nights in Jan 2021
Response from Megan on 12 Feb 2021
Thank you for taking the time to rate your recent stay with us. We hope to welcome you back in the near future. Many Thanks Megan

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, room comfort
Broadbeach Perfection
Incredibly helpful, friendly & professional Management & staff. SO LOVELY. Great advice and assistance. Good sized apartment. All amenities we required. Great view of the beach, walking distance (5 minutes) to beach and shops. 10 minute walk or less to Pacific Fair Shopping Centre. Really great location. Saw fireworks from balcony on New Years Eve
Stayed 11 nights in Dec 2020
Response from Megan on 11 Jan 2021
Hi Tracey, Thank you for taking the time to review your recent stay at The Ritz Resort. It was a pleasure to have you and the family stay with us and would love to welcome you all back in the near future. Please contact us when you would like to return to Broadbeach. Wishing you all the best for 2021.

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, room comfort
Great size family apartment
This 2br apartment surprised us with its size. Large living room and kitchen area with a good size balcony. Being in a few floors you were on ground level as quick as a flash. It's not exactly new, but it was very comfortable and the location is brilliant. For families there are excellent playground facilities at the end of the street and good options galore. I would stay there again
Stayed 2 nights in Dec 2020
Response from Megan on 23 Dec 2020
Hi Steven, Thank you for taking the time to review your recent stay at The Ritz Resort. Our location I would say is one of the best with everything you need in walking distance and so many dinning options available. We would love to welcome you back in the near future so please contact us so we can offer our inclusions for booking direct. Many Thanks Megan

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020
Response from Megan on 23 Dec 2020
Thank you for reviewing you stay at The Ritz Resort. Many Thanks Megan

10/10 Excellent

Jean, Arundel

Travelled with group
Liked: Cleanliness, amenities
Very close to beach n shops, great location, great night away
Stayed 1 night in Jun 2020
Response from Alison on 27 Jun 2020
Jean thank you for your review which is much appreciated. We are pleased you enjoyed your stay and look forward to another opportunity for you to enjoy the accommodation at The Ritz and beautiful Broadbeach.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Short walk to beach, cafes , surf club and conventiin centre. Loved it.
Stayed 1 night in Mar 2020

10/10 Excellent

Leone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied customer
We arrived to staff lovel lady telling me she made sure I had a tv in my room to me where to enjoying dining gave us a late check so we could stroll over enjoy breakfast etc on getting to I our room we found it spacious clean two rooms two onsuites it was lovely I especially thank the staff for taking care of all our needs can’t wait to enjoy beautiful pool spa & unit all available like the short still to beach & shopping again 😊
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful, great location, would recommend to any one looking to stay at Broady
Stayed 3 nights in Feb 2020
Response from Megan on 20 Feb 2020
Thank you for choosing to stay at The Ritz Resort. We hope to see you again soon. Many Thanks Megan

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it at The Ritz Resort, Alison was so welcoming and told us about the best places to go and even when she found out it was my birthday, she gave me a box of chocolates, which was lovely of her.
Stayed 2 nights in Feb 2020
Response from Megan on 20 Feb 2020
Thank you for choosing to stay at The Ritz Resort and so pleased to hear that your birthday celebrations at the resort was one to remember. We hope to welcome you back in the near future. Many Thanks Megan

8/10 Good

Flick, NSW

Travelled with family and small children
Liked: Cleanliness, amenities
Pool and Sea view balcony lovely. Staff brilliant and overall it was a great holiday
Stayed 5 nights in Jan 2020
Response from Megan on 5 Feb 2020
Thank you for taking the time to review your stay at the resort. We hope to welcome you back in the near future. Many Thanks Megan

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful views. Great size. Lovely staff.
Stayed 2 nights in Jan 2020
Response from Megan on 15 Jan 2020
Thank you for taking the time to review your recent stay at the resort. We look forward to welcoming you back in the near future. Many Thanks

10/10 Excellent

CBelly, Brisbane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, the amenities, the views. It was a great place for a quick getaway despite us all wanting to stay longer.
Stayed 2 nights in Dec 2019
Response from Megan on 10 Dec 2019
Hi CBelly, thank you for your positive feedback and for taking the time to post your review. We look forward to welcoming you back for your next short break and please call direct so we can offer you our best price and complimentary inclusions.

8/10 Good

See, Singapore

Travelled with family
Liked: Amenities, property conditions & facilities
Spacious, quiet and easy to access shopping, park and beach .
Stayed 4 nights in Oct 2019
Response from Megan on 11 Nov 2019
Thank you for taking the time to review your recent stay with us. We hope to welcome you back to the resort in the future. Many Thanks Megan

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained unit bock, super friendly staff. Great location, walking distance to multiple restaurants and shops. But private enough to feel tranquil. We booked for “sea views” but on the third floor it was tree views with water glimpses only. Overall we loved this place!!!
Stayed 8 nights in Sep 2019
Response from Megan - Reservations on 16 Sept 2019
Thank you for taking the time to review your recent stay at The Ritz Resort and sorry to hear that the allocation of your apartment was not what you had expected. Unfortunately I am not able to look up your reservation to confirm the apartment that you had booked. We do hope that you visit us again so we are able to offer you our complimentary inclusions when staying 3 or more nights for direct reservations. Many Thanks Megan

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Queen bed, king beds should be in all properties now
Stayed 7 nights in Aug 2019
Response from Megan on 5 Sept 2019
Thank you for taking the time to review your recent stay with us. Each of our apartments have at least 1 x queen or 1x King bed with the second bedroom having 2 x single beds. We hope that you enjoyed your stay and would love to welcome you back to the resort in the near future. Many Thanks Megan

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Space and location. Comfortable and clean. Very nice outlook and wonderful park facilities
Stayed 4 nights in Aug 2019
Response from Megan on 29 Aug 2019
Thank you for your lovely comments. It is good to know our efforts to ensure a great experience for our guests does not go unnoticed. Hope to see you again soon.

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway
We found the apartment very clean and well resourced. Beds were very comfortable amenities well maintained. Friendly and helpful staff, great location. We’ll be back!
Stayed 4 nights in Aug 2019
Response from Megan on 29 Aug 2019
Your comments are much appreciated and we look forward to your return visit. Please call us to book so we can offer you our complimentary inclusions and discount for your stay.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness
Great position and very nice accommodation with good location.
Stayed 4 nights in Aug 2019
Response from Megan on 23 Aug 2019
Thank you for taking the time to review your recent stay at the resort and pleased that you enjoyed your stay. Many Thanks Megan