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Photo gallery

Featured image
Indoor spa bath
Indoor pool, outdoor pool
Balcony
View from Room

Guest reviews

4.7/5 Exceptional
62 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Kitchen
  • Air conditioning
  • Laundry

Map

Explore the area

Popular LocationCanyon Lookout12 min walk
Popular LocationBilbrough Falls16 min walk
Popular LocationBest Of All Lookout6 min drive
AirportGold Coast, QLD (OOL-Coolangatta)46 min drive

Choose dates to view prices

  • Standard Studio, Non Smoking, Kitchen

    Room amenities

    • 20 sq m
    • Mountain view
    • Sleeps 5
    More detailsStandard Studio, Non Smoking, Kitchen
  • Standard Studio, Non Smoking, Kitchen

    Room amenities

    • 20 sq m
    • Mountain view
    • Sleeps 4
    More detailsStandard Studio, Non Smoking, Kitchen
  • Standard Studio, Non Smoking, Kitchen

    Room amenities

    • 20 sq m
    • Mountain view
    • Sleeps 5
    More detailsStandard Studio, Non Smoking, Kitchen
  • Standard Studio, Non Smoking, Kitchen

    Room amenities

    • 20 sq m
    • Mountain view
    • Sleeps 4
    More detailsStandard Studio, Non Smoking, Kitchen

About this area

Springbrook

The Mouses House Rainforest Retreat is located in Springbrook. The area's natural beauty can be seen at Springbrook National Park and Gondwana Rainforests of Australia, while Gold Coast War Museum and Mudgeeraba Heritage Centre are cultural highlights. Our guests appreciate the chalet's quiet location.

Visit our Springbrook travel guide
Map
Popular Location

What's nearby

  • Springbrook National Park - 2 min walk
  • Canyon Lookout - 12 min walk
  • Bilbrough Falls - 16 min walk
  • Numinbah Nature Reserve - 2 min drive
  • Best Of All Lookout - 6 min drive

Getting around

  • Varsity Lakes Station - 46 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 46 min drive

About this property

The Mouses House Rainforest Retreat

4.5-star luxury chalet, walk to Springbrook National Park
Along with an indoor pool, this smoke-free chalet has an outdoor pool and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, an outdoor tennis court, a spa tub and a sauna are on-site. All 13 individually decorated rooms feature free WiFi and iPads. Kitchens come with fridges and hobs, and guests will also find upscale touches, such as private spa tubs and fireplaces.
The Mouses House Rainforest Retreat offers 13 forms of air-conditioned accommodation with private hot tubs and fireplaces. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas and includes single sofa beds. Pillowtop beds feature premium bedding. Televisions come with DVD players and video game consoles. Accommodation at this 4.5-star chalet has kitchens with fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include a separate bath and shower with a jetted bath, bathrobes, complimentary toiletries and hairdryers.

This Springbrook chalet provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms feature iPads and iPod docking stations.

Property amenities

Pool/Spa

  • Outdoor pool
  • Indoor pool
  • Private hot tub
  • Hot tub
  • Sauna
  • Massages
  • Spa services
  • Deep-tissue massages
  • Facials
  • Swedish massages
  • Manicures and pedicures
  • Body treatments
  • Aromatherapy

Internet

  • Free WiFi

Parking and transport

  • Free self-parking
  • Free extended parking
  • Return airport shuttle (surcharge)
  • Accessible parking

Family friendly

  • Cots (infant beds): AUD 5.00 per day

Kitchen

  • Fridge
  • Hob
  • Microwave
  • Dishwasher
  • Espresso maker
  • Cookware/dishes/utensils

Dining

  • English breakfast available for a fee daily 8 AM–1:00 PM: AUD 22.5 per person
  • 1 bar
  • Room service available

Bedrooms

  • Premium bedding
  • Pillow-top mattress
  • Single sofa bed

Bathrooms

  • Separate bathtub and shower
  • Jetted bathtub
  • Hairdryer
  • Free toiletries
  • Bathrobes

Living spaces

  • Fireplace
  • Sitting area

Entertainment

  • 42-inch TV
  • iPad
  • Video game console
  • DVD player
  • iPod docking station

Outdoor areas

  • Balcony
  • Barbecue
  • Garden
  • Picnic area

Laundry

  • Laundry facilities

Work spaces

  • Desk

Climate control

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Wheelchair accessible
  • Roll-in shower
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Front desk (limited hours)
  • Fireplace in reception

Location highlights

  • In the mountains

Things to do

  • Outdoor tennis court
  • Free bike hire on site
  • Tennis on site

General

  • 13 rooms
  • 12 buildings
  • Built in 1980
  • Individually decorated
  • Individually furnished

Policies

Check-in

Check-in between 2 PM and 8 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8 AM - 6 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for AUD 5.00 per day

Payment types at the property

MastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for English breakfast: AUD 22.5 per person (approximately)
  • Airport shuttle fee: AUD 100 per vehicle (one way)
  • Crib (infant bed) fee: AUD 5.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Frequently asked questions

Does this chalet have a pool?
Yes, this property has an indoor pool and an outdoor pool.
Is this chalet pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this property?
Self-parking and extended parking are free at this property.
What time is check-in at this property?
Check-in is from 2 PM to 8 PM.
What time is check-out at this property?
Checkout is at 11 AM.
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of AUD 100 per vehicle applies.
Where is this property located?
Situated in the mountains, this luxury chalet is steps away from Gondwana Rainforests of Australia and Springbrook National Park. Canyon Lookout and Bilbrough Falls are also within 1 mile (2 km).

Guest reviews

Overall score and ratings for The Mouses House Rainforest Retreat

4.7
Exceptional
5 - Excellent
47
4 - Good
13
3 - Okay
1
2 - Mediocre
0
1 - Poor
1
4.7
Cleanliness
4.6
Service and Staff
5.0
Amenities
4.5
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the stay the heating with the fire place was perfect for the cold nights, we got to meet the family off possums at night. The only negative thing i can say is the towels are a bit past their use by date other than that 10 out of 10 we will definately be coming back again.

Stayed 2 nights in Sep 2019

5/5 Excellent

  • Liked: Cleanliness, amenities, property conditions & facilities

Stayed 1 night in May 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in May 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We booked a family of four and were given the comfortable Chalet Doc, which can accommodate up to eight, what a big surprise! The recently renovated new kitchen made our cooking in the forest a pleasant experience. The facilities are kept tidy, clean, and ready for guest use, the old tennis balls, however, can be replaced. The sleep was peaceful and everyone enjoyed the sound of water running next to the chalet. Good weather, unique rainforest setting, and this incredible sensory recharge session for city folks really beg for a return visit in the very near future.

Stayed 1 night in Apr 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a beauty!!!!

Lovely experience. Great staff

Stayed 1 night in Mar 2019