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Reviews of The Landmark by Katana

3.5 out of 5
The Landmark by Katana
The Landmark by Katana, A-7-1, 100A, Jalan Tanjung Tokong, George Town, Penang

Reviews

7.6

Good

Rating 10 - Excellent. 38 out of 101 reviews" "
Rating 8 - Good. 28 out of 101 reviews" "
Rating 6 - Okay. 19 out of 101 reviews" "
Rating 4 - Poor. 8 out of 101 reviews" "
Rating 2 - Terrible. 8 out of 101 reviews" "

7.6/10

Cleanliness

8.6/10

Staff & service

5.8/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Rainee

Stayed 1 night in Jan 2024

2/10 Terrible

Karamjit

Travelled with family
Disliked: Cleanliness, room comfort
Nice location, horrible cleanliness
This is the room they gave us, -Aircon leaking and the resulting puddle of water caused my wife to fall. Contacted the host and they tried to blame it on an open window/door which were btw closed. -spider webs all over the house -soiled undergarments and vape by the washing Machine
Stayed 5 nights in Dec 2023

6/10 Okay

Ye Wint

Travelled with family
Stayed 2 nights in Dec 2023

8/10 Good

Ee Lyn

Travelled with group
Liked: Amenities
The mattress was slightly stained, perhaps the housekeeping team did not notice during check out cleaning but the team was very responsive and offered to change the bedsheets immediately. Property was slightly worn but clean. Property is walking distance to malls and there are convenient shops just downstairs, there’s also pool and gym facilities. Overall a good stay.
Stayed 1 night in Aug 2023

6/10 Okay

Victor

Travelled with partner
Should have more lifts and should be able to contact the administration easily after office hours
Stayed 2 nights in Aug 2023

4/10 Poor

William

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This place does not look what’s like in the picture on advertise, the room is old none maintain and run down. I feel like we’ve been scam.
Stayed 7 nights in Aug 2023

8/10 Good

Weng Seng, Markham

Travelled with family
Liked: Cleanliness, property conditions & facilities
It is services apartment and not a hotel. There is no check in counter and when we get there the office is close. Expedia should have done more in how to check in after 10pm.
Stayed 1 night in Jul 2023

4/10 Poor

Jeffrey

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jul 2023

2/10 Terrible

Chia

Disliked: Cleanliness, amenities, property conditions & facilities

6/10 Okay

Anita, Milpitas

Travelled with partner
Disliked: Cleanliness
The place is in good location. Easy to get around. But the place does need a good cleaning and fixing needs to be done. Lots of broken items in the apartment. One pot provided beside a frying pan. Pot is old and has lots of burnt damage to it so was not able to use it entire time. They only gave us one glass between the 2 of us for 2 weeks. So I had to ask for second glass. Had to ask for forks as well. Overall is ok, just cleaning and touch up work and proper cooking pot should bring up the star.
Stayed 14 nights in Jun 2023

10/10 Excellent

Khatami

Stayed 2 nights in Jun 2023

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness
Late check-in was quite difficult. I tried to contact the hotel for check-in guide, but no-one answered until i arrived at the entrance and the door guy helped me to contact the property staff. I didn't know they would charge a deposit and it was a bit complicated to give the deposit.
Stayed 1 night in Apr 2023

4/10 Poor

Samantha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is comfortable for its price. There are some restaurants nearby and a food centre of walkable distance that serves nice food. Its amenities are great too. The service was good, quick to respond. However, extra towels are chargeable. So do take note of that. :)

6/10 Okay

Akihiko

Disliked: Amenities
Stayed 2 nights in Mar 2023

6/10 Okay

Richard

Liked: Cleanliness, property conditions & facilities
Easy walking distance to shops, hawker centre and buses. TV couldn't plug into wall (needed an adaptor). Also digital TV had requirement to view programs (requires user to have paid subscription to services like Netflix and such other services ). Found no safe but instead had a lockable drawer instead. Nice swimming pool and well equipped gymn. A number of minor maintenance was needed and provided during my stay to bring unit up to standard. Internet service works well, unit was well furnished as per the description.
Stayed 10 nights in Mar 2023

2/10 Terrible

Sharan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
THIS IS THE WORST PLACE I STAYED It was advertised as enhanced clean but the place stank like a sewer, there was mould dirt and dust in bathrooms, the sheets had blood, the airconds were clogged with dirt and dust and were blowing this. The floors were dirty. The lounge was broken and couldnt be used. The bathroom vanity door was broken and a safety hazzard. The front door handle was broken. The washing machine was filthy. The kitchen pot was unusable and unsafe. The table in lounge was damaged. The bedheads were damaged and stained. The staff were useless and unhelpful and left me with no options but to stay in the filth. DO NOT BOOK THIS PROPERTY the photos are very misleading and you do not get an apartment anything like the photos. This place should be taken down
Stayed 3 nights in Jan 2023

6/10 Okay

Toh Chun

Travelled with partner
Disliked: Cleanliness
Unit is quite big. Bed and pillows are okay. Room cleaning needs to be worked on. Half used tissue box provided and should have provided 1 more box. Only 1 roll of toilet paper provided with no spare and unfortunately I ran out during my stay.

2/10 Terrible

Edwin

Disliked: Cleanliness, room comfort
TERRIBLE PLACE. BE WARNED
ABSOLUTELY the WORST place ever. DO NOT STAY here. It is filthy and unsafe. When we tried to work with the management, they were totally unresponsive. When we tried to get hotels.com and Expedia.com to intervene, they did NOTHING. This place should NOT be on any booking site. IT IS TERRIBLE.
Stayed 12 nights in Dec 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Room comfort
Not Worth the Money Spent
Please find below feedback from my family: 1. The check-in process was bad as there was no pre-notification that we were required to pre-arrange for it 48 hours before check-in date. 2. The apartment's elevators couldn't cope with the excessive number of passengers during peak hours (breakfast and dinner time). Only 3 elevators serve a building tower with 41 floors. We spent more than 30 minutes to get into an already congested elevator, not kidding! 3. There was no free / chargeable beverage provided in the room. We checked in late due to bad elevator congestion and check-in process. Worst, we were thirsty but we realized no beverage in the room and hence we had to go down to buy beverage from the nearby convenient store via the horrible elevator congestion again. 4. Yellowish stain on bedsheet. Overall, it was definitely not worth the value to stay with. We could have stayed and experienced better with other hotels based on this price.
Stayed 2 nights in Dec 2022

2/10 Terrible

Jonah

Travelled with partner
The unforgivable problem with this property is that despite clearly communicating our late arrival time as per the provided instructions and the Landmark staff acknowledging receipt of this timing, no one responded upon our arrival (within 2 minutes from estimated arrival time given) and we were not able to enter. As such, we spent an hour and half standing outside the building trying to contact staff using all listed numbers before Expedia booked us into another facility. I cannot comment on the cleanliness, etc of this location, but it did not reach the minimum bar of actually letting us into the building and as such I cannot recommend it.

10/10 Excellent

DEVI

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Mohammad shahrul aiman

Travelled with group
Liked: Cleanliness, room comfort
Extra towel that’s it btw thank you is so comfortable then view is so nice
Stayed 2 nights in Aug 2022

8/10 Good

hai guan

Travelled with group
Liked: Cleanliness, room comfort
Nice apartment... I will absolutely love it bring my customer back to stay in this hotel agian
Stayed 3 nights in Jul 2022
Response from Little Cabin on 30 Jul 2022
Thank you Hai Guan ~ We hope to see you again :)

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2022

2/10 Terrible

Jaianand J

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Thanaletchumy

Travelled with family
Liked: Cleanliness, room comfort
Worth staying
Worthied stay
Stayed 2 nights in Dec 2020

4/10 Poor

Rajes, Malays

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
the only thing good about this place is, its very big for big family. but due to social distancing we were not allowed to share this place with my entire family and had to book to apartment. both apartment was not kept in proper condition.
Stayed 1 night in Aug 2020

6/10 Okay

Tan

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Spacious but poorly managed unit
1. Floor is very sticky, like didn't clean for long time 2. Found a cockcroach in room 3. One of the room aircond keep auto turn off 4. Toiletries is only body shampoo and toilet paper, no hair shampoo, toothbrush and toothpaste provided But, many beds provided, if fully utilized the rooms, 12-15 ppl also no problem, nice view, good car park security and very convenient, many shops around the property
Stayed 1 night in Feb 2020

10/10 Excellent

Po Shan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Wried smell。 Spacious。 Clean。 A bit noisy at lower floor from the pool and street。 Elevator service not efficient。sometimes waited very long。 Smart and helpful guards。
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The place did not feel clean. We read a review about cockroaches but thought perhaps that was an exception but we were wrong. We saw cockroaches running around the floor one night!! Furniture were dated, with stains too.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019

10/10 Excellent

Nicole, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Premier suite
I have extended my stay because i felt very comfortable there. There is dryer and mashing machine and also oven. Is like a home away from home. They also provide iron board iron and hair dryer. Staff are friendly and very kind. They handled my extended stays very well and efficient
Stayed 4 nights in Sep 2019
Response from Meili on 11 Oct 2019
Hi Dear Nicole, Thank you for choosing The Landmark Studio Suites for your recent stay in Penang. We was delighted to hear you had an enjoyable time at our property,It was a pleasure to have you as our guest. We hope to see you again in future. Appreciate. Best Regards Meili

10/10 Excellent

Nicole, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple on business
Stayed 3 nights in Sep 2019
Response from Meili on 11 Oct 2019
Hope to see you in future Ms Nicole. Cheer. Best Regards Meili

4/10 Poor

Verified traveller

Stayed 5 nights in Aug 2019
Response from Leeya Nah on 22 Aug 2019
Hi Dear, Thank you for choosing our property during your stay in Penang. We hope to see you again for your next trip. Thank you.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Well maintained two bedroom apartment which was spacious enough for our family of 4. The management team we’re very responsive with requests, there was an on-site maintenance team to deal with any minor issues. Pool was great and check in / out very easy.
Stayed 2 nights in Aug 2019
Response from Zizie on 19 Aug 2019
Hi Ms Pamela, Thank you for choosing The Landmark Studio Suites for your recent stay in Penang. We was delighted to hear you had an enjoyable time at our property. It was a pleasure to have you as our guest. We hope to see you again in future for your next visit in Penang.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room with cool swimming pool
We booked a room for 3 but the amenities only came for 2. Luckily the staff was able to provide us with the missing blanket and towel. The room was spacious, and the swimming pool was good. The location was not the best but the space made up for it.
Stayed 3 nights in Aug 2019
Response from Leeya Nah on 18 Aug 2019
Thank you for choosing The Landmark Studio Suites for your recent stay in Penang. We was delighted to hear you had an enjoyable time at our property. It was a pleasure to have you as our guest. We hope to see you again in future.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019
Response from Leeya Nah on 16 Jul 2019
Thank you for your rating. Hope to see you again for next visit.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels like home
Stayed 2 nights in Dec 2018
Response from Karen on 18 Jan 2019
Thank you for your kind review. Hope to see you back again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met Polite Staff at Wonderfully Hotel
New, modern, big space, clean Studio room The most attractive is the Staff attitude, very polite. Feeling great when dealing with them during check in n check out. Excellent service Large & long swimming pool. A bit dirty. Didn't clean the pool during our 4D3N stay (sunday to wed)
Stayed 3 nights in Dec 2018
Response from Leeya Nah on 16 Jul 2019
Thank you for your review. We are truly appreciate it and apologize, that you were disappointed about the experience with the swimming pool. Hope to see you again for your next visit.

10/10 Excellent

Florian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Qlik on 15 Dec 2018
Thank you for choosing The Landmark Studio Suites for your recent stay in Penang. It was a pleasure to have you as our guest. We hope to see you again in future.

8/10 Good

lai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, great location, clean . Would like to have night stand and laundry facility
Stayed 4 nights in Nov 2018
Response from Qlik on 15 Dec 2018
Thank you for choosing The Landmark Studio Suites for your recent stay in Penang. We was delighted to hear you had an enjoyable time at our property. We constantly work on improving our guests’ satisfaction; therefore, your feedback positive or negative will help us to see our product through the eyes of our guests and is highly valuable to us. It was a pleasure to have you as our guest. We hope to see you again in future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cozy and spacious unit.. will recommend to friends..
Stayed 3 nights in Nov 2018
Response from Qlik on 15 Dec 2018
Thank you for choosing The Landmark Studio Suites for your recent stay in Penang. We was delighted to hear you had an enjoyable time at our property. It was a pleasure to have you as our guest. We hope to see you again in future.

8/10 Good

Sobaih, Ipoh

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Huge and good shower and all what u need is there the best is location Ps needs more coffee’s table
Stayed 4 nights in Nov 2018
Response from Qlik Management on 15 Dec 2018
Thank you for choosing The Landmark Studio Suites for your recent stay in Penang. We constantly work on improving our guests’ satisfaction; therefore, your feedback, positive or negative, helps us to see our product through the eyes of our guests and is highly valuable to us. It was a pleasure to have you as our guest. We hope to see you again in future.

8/10 Good

HOCK LEONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is confirm and clean, just a little distance from town but have a view to seaside.
Stayed 1 night in Oct 2018
Response from Qlik Management on 15 Dec 2018
Thank you for choosing The Landmark Studio Suites for your recent stay in Penang. We was delighted to hear you had an enjoyable time at our property. It was a pleasure to have you as our guest. We hope to see you again in future.

10/10 Excellent

AT, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The landmark apartment is new and clean and have unblock view Staff friendly and easy to check in. Will come back again Strongly recommended
Stayed 3 nights in Nov 2018
Response from Qlik Management on 8 Nov 2018
Thank you for your lovely review and sorry for the inconvenience, we'll improve more in future. We hope you're not hesitate to visit and stay with us again. Last but not least, have a nice day, take care and we hope to see you again

10/10 Excellent

hock lim, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cheap and good
Stayed 3 nights in Oct 2018
Response from Qlik management on 8 Nov 2018
Thank you for your lovely review and sorry for the inconvenience, we'll improve more in future. We hope you're not hesitate to visit and stay with us again. Last but not least, have a nice day, take care and we hope to see you again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Azli - Qlik on 25 Sept 2018
Thank you for your lovely review. We hope you enjoy this wonderful and memorable stay with us. Last but not least, have a nice day, take care and we hope to see you again.

8/10 Good

Jaja, Kl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort home very close to the beach and convenient mall
Stayed 1 night in Sep 2018
Response from Azli on 20 Sept 2018
Thank you for your lovely review. We hope you enjoy this wonderful and memorable stay with us. Last but not least, have a nice day, take care and we hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Breakfast must inculed
Good
Stayed 3 nights in Sep 2018
Response from Azli on 13 Sept 2018
Thank you for this lovely review, we hope you had a wonderful stay with us and we will be waiting for your next visit. We do have plan regarding the breakfast and will do it in future. Thanks again for the suggestion, have a good day and stay safe.