Overview of Golden Sands Resort by Shangri-La, Penang

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Guest reviews

4.1/5 Very Good
1,399 reviews
Guests rated this property 4.0/5 for cleanliness.


  • Pool
  • Free WiFi
  • Free parking
  • Air conditioning



Popular LocationFerringgi Beach2 min walk
Popular LocationBatu Feringghi Night Market7 min walk
Popular LocationTropical Spice Garden5 min drive
AirportPenang (PEN-Penang Intl.)47 min drive

Choose dates to view prices

  • Executive Room, 1 King Bed, Sea View

    4.4/5 guest room rating

    Room amenities

    • 30 sq m
    • Sea view
    • Sleeps 3
    More details
  • Superior Room, 1 King Bed

    3.9/5 guest room rating

    Room amenities

    • 36 sq m
    • Hill view
    • Sleeps 3
    More details
  • Executive Room, 2 Single Beds, Sea View

    3.6/5 guest room rating

    Room amenities

    • 30 sq m
    • Sea view
    • Sleeps 3
    More details
  • Superior Room, 2 Single Beds

    Room amenities

    • 36 sq m
    • Hill view
    • Sleeps 3
    More details
  • Executive Suite, 1 King Bed, Sea View

    Room amenities

    • 72 sq m
    • Sea view
    • Sleeps 3
    More details
  • Deluxe Room, 1 King Bed

    4.5/5 guest room rating

    Room amenities

    • Sleeps 3
    More details
  • Deluxe Twin Room

    Room amenities

    • Sleeps 3
    More details

About this area

George Town

Located in George Town, Golden Sands Resort by Shangri-La, Penang is in the suburbs and on the beach. Gurney Plaza and Gurney Drive are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit ESCAPE Adventureplay and Entopia by Penang Butterfly Farm. Travelling with kids? Consider East Wind Watersports, or check out an event or a game at Penang International Sports Arena. Discover the area's water adventures with nearby boat tours, or enjoy the great outdoors with hiking/biking trails.

Visit our George Town travel guide
Popular Location

What's nearby

  • Ferringgi Beach - 2 min walk
  • Batu Feringghi Night Market - 7 min walk
  • Tropical Spice Garden - 5 min drive
  • ESCAPE Adventureplay - 10 min drive
  • Entopia by Penang Butterfly Farm - 10 min drive

Getting around

  • Penang Sentral - 57 min drive
  • Penang (PEN-Penang Intl.) - 48 min drive

About this property

Golden Sands Resort by Shangri-La, Penang

Upscale resort on the beach, with 2 outdoor swimming pools
Spend the day relaxing at the beach or practising your swing at Golden Sands Resort by Shangri-La, Penang's golf course. Then enjoy a meal at one of the resort's 3 restaurants. All 387 rooms feature thoughtful touches such as pillow menus and bathrobes, plus complimentary wireless Internet access and LCD TVs with cable channels. Guests will also find 24-hour room service, DVD players and minibars.
Golden Sands Resort by Shangri-La, Penang offers 387 forms of accommodation which are accessible via exterior corridors and feature DVD players and minibars. A pillow menu is available. LCD televisions come with premium cable channels. Bathrooms include a shower, bathrobes, slippers and bidets.
This George Town resort provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Property amenities


Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Free self parking
Free nearby parking
Free local area shuttle
Free shopping centre shuttle
Limo/town car service

Food and drink

Continental breakfast available for a fee daily 9:00 AM–1:00 PM: MYR 64 for adults and MYR 32 for children
3 restaurants and 1 coffee shop/cafe
3 bars/lounges, 1 beach bar and 1 poolside bar
24-hour room service

Things to do

9 holes of golf
2 outdoor pools
2 outdoor tennis courts
Beach volleyball
Children's pool
Fitness centre
Free water park access
Mini golf
Hot tub

Family friendly

2 outdoor pools
Babysitting/childcare (surcharge)
Children's pool
Dry-cleaning service
DVD player
Free local area shuttle
Free children's club
Free cots/infant beds
Free supervised childcare/activities
Free water park access
Corner/local shop
In-room childcare (surcharge)
Laundry facilities
Mini golf
Rollaway/extra beds (surcharge)
Snack bar/deli


Free newspapers in reception
Front-desk safe
Gift shop/newsstand
Corner/local shop

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Golf lessons
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Tennis lessons
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken


Business services

Business centre
Computer station
Meeting rooms
Conference centre


Beachfront location
Pool sunloungers
Pool umbrellas


Massage - on the beach


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair accessible (may have limitations)


Designated smoking areas (fines apply)
TV in reception

Room amenities


Climate control (air conditioning)
Blackout drapes/curtains
Free cots/infant beds
Hypo-allergenic bedding
Pillow menu
Rollaway/extra beds (surcharge)


Free toiletries


TV channels
DVD player
Premium channels

Food and drink

Coffee/tea maker
Free bottled water


Access via exterior corridors
Iron/ironing board
Turndown service



Check-in between 3:00 PM and 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for MYR 150 per night.
Free cots (infant beds)

Payment types at the property

American ExpressDiners ClubJCB InternationalMastercardVisa

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: MYR 64 for adults and MYR 32 for children (approximately)
  • Rollaway bed fee: MYR 150 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Noise-free guestrooms cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Can I cancel my reservation for free at Golden Sands Resort by Shangri-La, Penang and receive a full refund?
Yes, Golden Sands Resort by Shangri-La, Penang offers free cancellation on select room rates, because flexibility matters! Please refer to Golden Sands Resort by Shangri-La, Penang cancellation policy on our site for more details about any exclusions or requirements.
Does this resort have a pool?
Yes, this property has 2 outdoor pools and a children's pool.
Is Golden Sands Resort by Shangri-La, Penang pet-friendly?
No, pets are not allowed at this property.
How much is parking at Golden Sands Resort by Shangri-La, Penang?
Self-parking is free at this property; nearby parking is also free.
What time is check-in at Golden Sands Resort by Shangri-La, Penang?
Check-in is from 3:00 PM to 11:00 PM. Late check-in is available during limited hours.
What time is check-out at this property?
Checkout is at noon.
Where is Golden Sands Resort by Shangri-La, Penang located?
Nestled on the beach, this George Town resort is within 2 mi (3 km) of Ferringgi Beach and Tropical Spice Garden. ESCAPE Adventureplay and Entopia by Penang Butterfly Farm are also within 6 mi (10 km).

Guest reviews

Very Good
5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition


  • Liked: Cleanliness, amenities, property conditions & facilities
  • Disliked: Staff & service

Disappointed with Expedia for not making it clear of the room facing. We have requested for a room with sea view and good facing but was given a room facing the hills. The staff was unable to provide us with sea view for that booking. Disappointed with Expedia for not clearly stating that the room is facing the hills instead of sea view. Very poor and non-responsive service from the staff of the hotel. Our bags were not brought to our rooms timely and we have to collect it and bring to our rooms ourselves after a long wait. House keeping and maintenance was slow to response to request even at this low season with very few guests (COVID19 period).

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 14 nights in Mar 2020

4/5 Good

    This traveller didn’t leave comments with their review
    Stayed 1 night in Mar 2020


    • Liked: Cleanliness, amenities, property conditions & facilities

    front office unable to check in at 3pm and dragged 45 minutes

    Stayed 1 night in Mar 2020


    • Liked: Amenities
    • Disliked: Cleanliness

    1) I couldn't sleep well because I could hear noise from next door (i got connecting room) 2) shower room is quite smelly 3) bed also not comfortable because I can feels sand 4) one old staff save the day because he gave us free peanuts with the good old days style -the one I think added the uniqueness of this resort

    Stayed 1 night in Mar 2020