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Reviews of Bellevue The Penang Hill Hotel

2 out of 5
Bellevue The Penang Hill Hotel
Bukit Bendera Pulau Penang, George Town, Penang

Reviews

7.2

Good

Rating 10 - Excellent. 3 out of 17 reviews" "
Rating 8 - Good. 8 out of 17 reviews" "
Rating 6 - Okay. 2 out of 17 reviews" "
Rating 4 - Poor. 4 out of 17 reviews" "
Rating 2 - Terrible. 0 out of 17 reviews" "

6.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Leow

Travelled with family
Liked: Staff & service, amenities
Breathtaking view of Penang from the hotel's private garden. The room is pretty basic but enough for a good night sleep.

6/10 Okay

Song Kheun

Stayed 1 night in Dec 2022
Response from Bellevue The Penang Hill Hotel on 28 Dec 2022
Thank you for staying with us. We hope to see you again.

4/10 Poor

Kam Yau

Travelled with family
The date I booked the hotel was unfortunately was the cable car under maintenance. Called to the hotel no 1 answering the phone. At last get a number from expedia and called, 1 person which was no longer working at the hotel answer and he was so nice provide the PIC contact Ms Parvathy. Called to this lady informed that we we booked the hotel and 1 night at the Bellevue and now the cable car was under maintenance not working. I asked how could we go up the Penang hill. Then she said can arrange the 4 wheel car for us to go up. No issue, we get our way up to the hill. Then arrived at the hotel . there is no 1 working there. As understand the hotel was closed. I was so shocked. why the Ms Parvathy never informed us so that we no need come up all the way. Then there was a guy who is in charge of the buggee transport help us to contact the hotel PIC. Then he arranged the room for us to stay. He also very kind to help to arrange our dinner for that night because due to the cable car was not service no stall was open during that time. The hotel is good however the service from Ms Parvarthy is super bad. Why they did not informed us out front that the hotel is closed open during our booking date. She even never bother to informed the person at the hotel that there was guest coming to stay after we called her. I am very disappointed to the service of the hotel.
Stayed 1 night in May 2022

8/10 Good

Ai Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely view of Penang from Bellevue
Lovely stay in this historical old hotel with such a lovely view. Is like having the whole place to myself.
View of the garden area
Sunrise view
Stayed 1 night in May 2022

10/10 Excellent

Kamaleswary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfied. Keep it up
Stayed 1 night in Jan 2022

8/10 Good

Tan Chun

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
good experience staying on penang hill if aircond available and slightly improve on cleanliness will be more comfortable to stay overall = good
Stayed 1 night in Jan 2022

4/10 Poor

haris

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Hotel was inform to all agencies that train service is down during my trip..unfortunately,hotel.sg no inform about maintenance schedule on that day..At last,we just enjoy a view and do nothing..
Stayed 1 night in Jan 2020

8/10 Good

Alvin

Liked: Cleanliness, room comfort
We celebrated our tenth anniversary on Penang Hill. Bellevue is old but kept in good condition. It is priced a little high for the amenities it offers, but we found the beauty, the view, the location worth it! There is nothing fancy about it but it was sufficient for us. After an online error had put us in the wrong kind of room, they upgraded us for free. Food was pricey but good, and there are many cheaper options nearby. Hiking was great! Garden and surroundings beautiful.
Stayed 2 nights in Jan 2020

8/10 Good

Chin

Travelled with family
Liked: Staff & service, property conditions & facilities
The view was superb 😄
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff is OK but the room is smelly and old
Stayed 1 night in Jul 2019
Response from Admin on 26 Jul 2019
Dear Sir / Madam, Thank you for choosing us for your holiday and review. We shall improve our facilities for our guest satisfactions.

8/10 Good

Chuah

Travelled with group
Liked: Cleanliness, staff & service
Beautiful scenery at the backyard of the hotel, good site to catch the sunrise. Delicious foods at the café albeit limited choice. Heard noises around the room during a midnight storm when strong winds blew against some loose structures. Promised free buggy transfer of baggage from the Police station to hotel rejected by the counter staff when checked in but provided during checkout.
Stayed 1 night in Jun 2019
Response from Bellevue Hotel on 4 Jul 2019
Dear Mr. Chuah, Thank you for staying with us at Bellevue Hotel. Noted on your comment and we will improve in near future. Sincere apology for inconvenienced cause.

4/10 Poor

Yong, Kedah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel's employees are freindly and helpful . The room is old and smearly,definitely requires refurbishment. Would like to revisit the hotel only if the hotel room is refurbished .
Stayed 1 night in Jun 2019
Response from Robert Khor on 8 Jun 2019
Thanks for your positive feedback and will indeed give the suggestion to our board of director for the approval of the room refurbishment. Looking forward to welcome you back here again in the near future. Cheers

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loving it
Stayed 1 night in Apr 2019
Response from Robert Khor on 5 Jun 2019
Thanks for your great feedback and will continue to improve our service and products. Hope to welcome you back here soon in future. Cheers

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing, refreshing rejuvenating Hill Top stay
my repeated stay at this quiet, eco-friendly, cool hill top hotel , good sun rise view, relaxing stay if you love nature with its creatures :) Must not miss the exciting train ride up the hill though the waiting time to clear the train queue up the hill is quite long. Alternative is to arrange 4WD transfer with the Bellevue hotel before the trip :)
Stayed 1 night in Apr 2019
Response from Robert Khor on 2 May 2019
Dear Guest, Thanks for your great review and looking forward to welcome you back here again in future. Cheers

8/10 Good

WF, KY, USA

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful view, easy walk from tram. Make sure you arise in time to watch the sunrise from the porch.
Stayed 2 nights in Apr 2019
Response from Robert Khor on 11 Apr 2019
Dear WF, Thanks for your great review and hope to welcome you back here again in near future. Cheers

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Cleanliness
I like the environment of this hotel . Behind the dining area there is space for kids to run around you can see nice night view and sunrise here.
Stayed 1 night in Mar 2019
Response from Robert on 7 Apr 2019
Greeting from Bellevue The Penang Hill Hotel and thanks for for feedback and hope to welcome you all back here again in future. Cheers Robert Khor Hotel Manager

8/10 Good

Ewe Wei

Stayed 1 night in Jan 2023