Hotels near Escénica Tower

"Most of the front desk staff were unable to assist me with even the most basic requests, which made the entire stay far more frustrating than it should have been. Simple questions either took forever to get answered or were ignored altogether, and there was zero coordination between team members. It honestly felt like no one knew what was going on and I was left to deal with everything myself. Check-in set the tone immediately. I presented my driver’s license as proof of ID, which is standard anywhere, and it was denied without any clear explanation. That shouldn’t even be an issue, yet it turned into one and created unnecessary frustration right from the start. I made a birthday request at check-in since the celebration was the very next day. I was told it would take 24 hours, which was already pushing it, but it ended up taking 72 hours, making it completely useless. The next day, I had to leave the hotel myself to buy birthday items because it was obvious the staff wasn’t going to follow through. The room conditions were unacceptable. The shower head was broken, the bathroom fan didn’t work, the mini fridge was leaking water, and the TV was never connected to WiFi. These are basic things that should have been checked before I even walked in. The food was average and I even got sick once, which says enough. The only people who actually did their job well were the servers and bartenders. Pool activities and beach kayaks were great, but overall the experience was a mess"

"The room was very nice, spacious and clean. Food was great. Entire resort was very well maintained. Staff were very professional and accommodating. Housekeeping was great."

"Wish it was easier to book reservations at restaurants."

"Staff was nice, rooms clean, just wish there were more activities."

"Great location, this Oasis is right next to the ferry marina the goes to Isla Mujeres. The food selections are good, depending on the package you purchase the restaurant and bar options are good. Drinks are your typical.. Negatives !!! The grounds are very dirty!! Cocktail glasses napkins cigarette butts food plates are left everywhere. The guests here think the resort should pick up after them so they leave a mess of the resort and the workers are very lax on keeping the grounds clean. In reality they shouldn’t have to pick up The messes of people. People should be decent human beings and clean up after themselves. The beach area would be so beautiful if the guests werent pigs but they trash the beach area. ( every morning i spent exactly 1 hour from 6:30am to 7:30am picking up trash on the beach. As well as straighting up the chairs in a nice line facing the sea. Workers didnt do this I DID!!… and all day as id walk around id pick up trash-glasses-cig/butts that would be left everywhere and i mean everywhere!!! I blame the guests for this. put management should stay on top of it . And have rules set that children should be accompanied by their parents to get food and drinks because children make a mess of this place.. there’s no reason why anybody should want to go on vacation and be pigs. Again, this is not the resort’s fault. this is the guests. But management should enforce cleanliness of their property."

"Need some remodeling "

"I loved how we were able to use the amenities of the other Sunset Resorts. Stay everywhere was lovely!"

"Great time, excellent bar tenders! Awesome food "

"Beautiful quit resort for relaxing, great for family's. The beach is nice and shallow for young children"