Cari Hotel di Surrey Heath

"Check in process was long as only 1 receptionist (who was arguing with the people she was serving, before realising she’d made a mistake). Bed was comfy, however all pillows (including spares) were firm. Bathroom was dirty & had mould around the bath as well as a limescale covered shower head. Shower head itself had the pipe pointing at the wall so couldn’t turn it properly without flooding the bathroom. No bag in bathroom bin. Paid for a lake view room, but windows were filthy with dust and...

"The room was dirty and badly maintained. There were deep scuff marks on the walls the shower floor was filthy as was the top of the shower. Dirt on the curtains, duvet was torn. Underneath of sink loose and falling off. I have photographs to support this . When I told reception about this they seemed unfazed and just said they would ask housekeeping about it when they came in. We had booked breakfast but decided not to risk it. If the room was obviously dirty and on show what on earth could the...

"The room was very clean and well appointed. The only drawback was that there was no lounge for seating. If you didn’t want to sit in your room, which was small but adequate, you had to go to the restaurant. This was not ideal for travellers spending several days there. The restaurant and staff were very good. The food delicious and well prepared. Parking was fine, there was plenty for residents. I must give a shout out to the staff we encountered at the Ely. They were exceptional, especially...

"Super clean and cosy room. It was ready upon arrival and staff was very helpful in explaining the property and pub / restaurant area. Room does not have AC but had a fan and brought another upon request, as well as blackout curtains. (For those traveling from US, not many pubs and older dwellings have AC like we do in the states). We arrived when it was above 30c) We had great food during our stay and were able to enjoy long hikes in the park and super convenient spot to our friends I the area."

"Very peaceful"

"Lovely stay. Very helpful host."

"Very helpful staff. Excellent breakfast."

"Room was a little tired. Restaurant in the bar area was excellent."

"staff so pleasant. bfast good."

"Very good serviced apartments, very central with good parking"