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"Hyatt was kind enough to upgrade my parents room. My dad is in wheelchair and so they were able to give him bigger room. The service is always excellent. Their breakfast buffet is good. They have variety of food and some vegetarian options as well. They have both western breakfast and Indonesian breakfast. The hotel has beautiful view and it’s a bit away from the main city. So you feel like you’re far away from the business of the city. "

"We had nice spacious room that was spotless. Staff was very attentive, friendly and helpful. We enjoyed our stay."

"everything, from hospitality to personal care, to hygiene to ambience. will recommend to all my friends.."

"Meets the standard IBIS user experience. The front desk staff were friendly and we were able to use the Grand Mercer facilities next door which was a pleasant surprise.overall, it offered great value."

"Everything absolutely brilliant the room is beautiful the staff excellent food delicious "

"Very clean, amazingly attentive staff (still polite and not imposing), lovely affordably priced spa treatments and amazing selection gor breakfast. Super value! "

"The restaurants were very tasty and the rooftop pool was pleasantly quiet."

"Loved my stay at platinum, the hotel felt premium and the staff were very friendly "

"After an easy check in we got to our spacious room. The beds are quite firm and not so comfortable but it was nice to have a fridge. Breakfast was fantastic with so many options- cereal, bread, fresh fruit, eggs, sausage, rice, noodles, chicken… The pool was also really nice (and huge!) and on weekends they have kid activities. My daughter loved the activities and the staff made them very fun. "