New Forest District Hotels with Spa

"Staff super friendly and quick for deailing with my needs. Room was clean "

"Oh yes."

"The location is superb and convenient to get to places with ease. We were disappointed with reception staff upon arrival. No real welcome, no clear message of how to find our caravan (too busy having personal conversations). No information on how to use items, no clear message that WiFi wasn’t available although we had expected WiFi (thought we had booked a place with WiFi) explained we has a child with ASD hoping we would have been offered an upgrade but no…so don’t be blinkered that you have paid for luxury but definitely nothing luxury about their caravan. On the surface the caravan did look clean until we were removing sofa cushions looking for the bed - crisps, money, dust, fluff not pleasant. In storage outside old boots that’s obviously been left behind. No bedding for sofa bed, waited 4 hours then contacted out of hours, must say they were VERY good. Facilities on site were good and our 14 year old enjoyed the amusements. Again staff there were good."

"An exceptionally fine hotel. The staff are wonderful, the food is wonderful, the facilities are wonderful, the grounds are wonderful."

"Wonderful relaxing experience "

"Great size room, very comfortable, faultless . Breakfast was just right and a selection . The Hotel is in a lovely setting also. Staff are excellent . Will be back !"

"The room was clean and comfortable, but it was quite noisy, especially on our last day. The very young girls who are the cleaning crew, were sitting right outside our door chatting, laughing and playing on their phones waiting for us to check out even though we had more than an hour till checkout time. We found it to be quite unprofessional. The breakfast service was mediocre the first day but much better the second. It's a nice place to get away from the city center, but not as quiet as I had expected it to be."

"Urine stained duvet on bed. Clean cover on it instead of removing it. Superior room but adjoining door to next room, could hear absolutely everything going on in that room. It felt like our room was the children’s room of the adjoining bedroom.door needs some sort of soundproofing. Twin beds very small for adults. Seemed a very noisy area of hotel.doors very loud upon closing. Staff very helpful when asked to change rooms, unfortunately no room available until second night of our stay. Breakfast good with good choices but second morning not so hot. I had stayed in this hotel in October with a friend and was very impressed with it but this trip with my son for my 60th birthday wasn’t so good, sadly we left feeling dissatisfied and disappointed. Although the member of staff did what he could to help, if a room is not available what can he do other than give us a £50 discount. "

"Amazing stay. amazing food... highly recommended "