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"Great staff, tidy accomadation,comfy beds and great location"

"It is a beautiful property, walking distance from the outlet. We loved staying there in a cabin. We were told by a staff that we couldn’t check in until the official check-in time, but when I asked another staff. I was told that the room was already ready and we could check in."

"Excellent spacious room, great breakfast."

"Good breakfast choices, friendly and helpful staff . Laundry facility available."

"The building is getting a little old but breakfast is good."

"Location was great for what we need it for."

"Great hotel with a lovely Italian restaurant"

"Overall great experience with the hotel, breakfast was excellent, good variety, staff was helpful with great suggestions of things to see and do, room was clean and well stocked. We would stay here again."

"The staff was really nice and helpful"

"Staff was helpful. Rooms and facilities were clean. Onsen was clean and cozy. Super location if you want to be close to Nagano station. 7-Eleven around the corner. Lots of dining options nearby. Would stay again!"

"Excellent breakfast (must reserve in advance). Hotel was clean and conveniently located."

"Helpful staff, beautiful rooms and baths"

"Wonderful place!"

"The hotel facility is very old like last century. The bath was not maintained clean given the high hotel paid. Not much amenities can be used but the only thing is nature appreciation if you are in that category. Overall it’s not worth the money."

"Great oasis in the mountains with great service and food "

"Wonderful food and onsen. Spacious room."

"our stay at the Hotel was wonderful. The staff was very kind , respectful and helpful. The place was very clean. I will recommend the hotel to any one. Thank you."

"Great location for the train station, with plenty of local shops and places to eat."

"Quiet and very clean. Great location just minutes from station. 9th floor onsen was an unexpected pleasure with the outdoor pool and a very hot sauna."

"Great location, good room and breakfast, and lovely to have an onsen"