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"Great staff, tidy accomadation,comfy beds and great location"

"It is a beautiful property, walking distance from the outlet. We loved staying there in a cabin. We were told by a staff that we couldn’t check in until the official check-in time, but when I asked another staff. I was told that the room was already ready and we could check in."

"We enjoyed the clean room and helpful staff."

"The building is getting a little old but breakfast is good."

"It was a great experience to stay in this hotel. The room was specious with a nature view and comfortable bed, clean bathroom."

"Great hotel in a great location. Nice gym and nice onsen"

"Great stay"

"Very close to the train station. It is a convenient walk to many shops and restaurants. They have the best shampoo and conditioner! The front desk staff were very kind and helpful."

"Great location in Matsumoto and very helpful staff. Would recommend!"

"Perfect stay, very good location, clean rooms with a lot of extras, amazing view over the city in the room - and especially the breakfast place. Rich buffet, best breakfast we had during our trip through Japan."

"Very good location, easy to walk around the town and close to the station."

"The room was clean, staff were extremely helpful and friendly."

"Location was great for what we need it for."

"Wonderful food and onsen. Spacious room."

"Great spot, highly recommend!!"

"Although the property is not exactly updated, it was incredibly clean and the staff were so friendly and helpful. It’s located right in front of the beginners lift and was close proximity to the ski school and shuttle pick up. I would definitely stay here again in the future. "

"The hotel was clean and the staff were very friendly. "

"Great stay"

"This hotel is a perfect place to have vacation. Perfect service, perfect food, and perfect room. "

"It started off pretty bad, but the management took care of our concerns nicely. Tip: Do not get the lower end rooms, they are awful. The higher end rooms are extraordinary. So are the grounds. But if you come at night, note the parking lot is unlit and a kilometer from the front desk."