Highland Hotels with Restaurants

"Not up to standards. Definitely not what you would expect from a 4 stars luxury stay, a facility that -according to locals- is "the best in town". While the facility is beautiful and the staff is nice, it pains me to say that, next time, we will consider staying at an AirBnB in the city centre and possibly use the hotels restaurant and facilities - no special treatment is reserved for the hotel guests. We were told that we had to book our dinner in the restaurant in advance and that if we were 15 min late we would loose our table; and I was unable to spend my day at the spa as I was planning. It was fully booked: although the reception managed to book me a last minute massage, and even though it was mothers day, we were highly surprised that being a hotel guest (in one of the supposedly best rooms!) did not grant you any kind of preferred treatment for the spa - and we would have been more than happy to pay good money for it. And finally, the service was not one you would expect from a luxury hotel. Most importantly, I told the staff several times that I was celiac, but they nonetheless served me a regular biscuit reassuring me that it was gluten free (it was not). I am sure it was an innocent mistake, but yet, a very big one, which added to the numerous small ones has made sure that we will not be going back to this hotel."

"ongoing work at lounge reception area , work on all bedrooms and upstairs seemed to have been completed "

"Chose hotel due to proximity to hills. Was competitively priced compared to other hotels. Staff very welcoming and friendly, evening meals at bar were very good as was cooked breakfast. Sadly the two rooms booked were not to standard. One room tv did not have signal and shower did not get warm on both days. Other room had a strange smell, possibly drainage or septic tank? Had so much potential but will have to look elsewhere next visit."

"Hotel was clean and the staff was great! We liked this property a lot and would definitely stay here again."

"Wasn’t really sure what to expect due to the renovation work currently in progress but actually it didn’t make any difference. The view from our room would have been the same, the back of an old BT building. The room wasn’t a hotel suite but more a mini apartment in a block at the back of the hotel, it looked like the photos but once you were in the room the finishing off wasn’t great. Carpet trims loose, safe on the floor so you had to be on your hands & knees to use it. Shower tray was shallow so looked nice but drained really slowly. On arrival the room was cold and didn’t really warm up until the 2nd day. Nice to have a sink & fridge but the sink has no drainer so awkward to wash up. No table mats or coasters and the tables are wooden, there were already ring marks on the tables. My eyes have been itchy all weekend, guessing it’s most likely there had been a dog in the room as now we have left my eyes are fine. We never went into the hotel except for checking in. Unlikely we would book again."

"All good."

"Besides the location, nothing is good about this hotel: the staff is very rude, the room was horrible, didn’t even had towels (which I had to ask for) breakfast was very poor. I absolutely do not recommend this hotel. "

"Stayed for 4 days and lift was out of order whole time. Man behind bar took several attempts to serve a decent pint. Room was clean , staff pleasant "

"Receptionist was friendly and helpful. She sorted out a minor issue with my room. Room was clean and comfortable. "