4/5 Good
John
Travelled with partner
7 May 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hyatt is a beautiful property with ponds and ducks and nice pool. The staff is extremely friendly and helpful. We had a couple of challenges at the beginning of our stay. Our AC was making noises our first night and even though we could only check in around 10pm they sent a technician to fix it and help us sleep. We had to ask them to come and clean our room around 4:30pm a couple of times so you may want to inform the desk of what time you want your room serviced during each day of your stay to insure this is done to your liking. I would like it if they had a bit more variety on their room service menu. The breakfast was great and it was really nice to sit on the patio of the Pizzaria by the beach in the evening to have drinks and snacks while feeling the cool ocean breeze. The property is located in the best spot in Sanur to walk to all the best shopping and restaurants. I really like how there was an extra path added to the beach walk allowing for easier walking and biking along Sanur's Beach. The water here is very calm on the beach and safe for families to swim since there is no real surf except for very far out from shore. I enjoyed using their gym. I was disappointed that their hot tubs were not working in the spa area though. I plan to stay here again when I go to Bali.
Stayed 7 nights in Apr 2022