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Reviews of Airport Hotel Grand Delhi

4 out of 5
Airport Hotel Grand Delhi
L-73 L-Block, Mahipalpur Extention, NH8, Near IGI Airport, Mahipalpur, New Delhi, Delhi

Reviews

6.0
Rating 10 - Excellent. 16 out of 86 reviews" "
Rating 8 - Good. 19 out of 86 reviews" "
Rating 6 - Okay. 16 out of 86 reviews" "
Rating 4 - Poor. 15 out of 86 reviews" "
Rating 2 - Terrible. 20 out of 86 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Reema

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and comfortable. The price was very reasonable, I'm happy throughout my stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Sanjay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel experience. Everything was fine. The staff were so friendly, and the facilities were lovely. service was a nice. The cleanliness of the hotel was impressive
Stayed 1 night in Apr 2024

8/10 Good

Rashmita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very affordable stay. The bed was comfortable and the room was good sized. The wifi good worked.
Stayed 1 night in Apr 2024

10/10 Excellent

Keerath

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at this hotel! The location better, and The room was spotless and cozy, with all the amenities we could ask for. The staff at the front desk were so friendly and welcoming.
Stayed 1 night in Apr 2024

8/10 Good

Fahim

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024

8/10 Good

Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, good breakfast, clean and comfortable hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Darun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying here was a good.The rooms was good and the bed was so comfy. the staff were super nice and helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Aayu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the food, service and staff of hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Lakhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room with all the necessities. The staff were friendly. We're extremely happy with our room and the service received.
Stayed 1 night in Apr 2024

8/10 Good

Ram

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can improve
Stayed 4 nights in Apr 2024

2/10 Terrible

Karamjeet

Stayed 1 night in Jan 2024

4/10 Poor

Kulwant

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Kesh

Liked: Staff & service
Disliked: Cleanliness
Staff were supportive. Room had almost all the things but they were not so clean. The hotel management needs to really work on the cleanliness part.
Stayed 2 nights in Sep 2023

6/10 Okay

Jyoti

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Shiva

Disliked: Cleanliness, property conditions & facilities
This property is a motel not a 4 star hotel as shown online. No hot water, tv does not work, dirty all around the room. Avoid like the plague
Stayed 1 night in Mar 2023

2/10 Terrible

Farid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

2/10 Terrible

b

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty old property and kitchen
This'property is'discusting should be nocked down 1 star
Stayed 1 night in Nov 2022

2/10 Terrible

Aman

Stayed 1 night in Nov 2022

2/10 Terrible

Darren

Stayed 1 night in Oct 2022

4/10 Poor

Mandeep

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
not recommended at all! I’m highly disappointed with the overall experience.
Stayed 1 night in Aug 2022

4/10 Poor

Sreenivasa

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness
Dirty floor, wet towels, and especially no hot water even after multiple requests. Water from faucets is red.
Stayed 1 night in Aug 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The experience was not at all good. Though staff were courteous but what picture we saw at the time of booking the hotel was not at that good in reality
Stayed 1 night in May 2022
Response from Dharmendra singh on 10 Jul 2022
We are happy to hear about the wonderful experience you've had during your stay. We always encourage our team to take all necessary steps from check in to check out, follow cleaning procedures and F&B. We are happy to know the team is working hard to make your stay memorable. Based on your feedback, we've made a follow up note to designated department. This note will get added to the head of department profile and we assure you that necessary appreciation to rewards may be given. We appreciate you bringing this to our notice and looking forward to your next stay with us. Feel free to contact us. Thanks and regards Airport Hotel Grand Team

2/10 Terrible

Antony

Disliked: Cleanliness, amenities, property conditions & facilities
Bed was dirty and looks like it's not been changed for awhile
Stayed 1 night in May 2022
Response from Dharmendra singh on 10 Jul 2022
We are happy to hear about the wonderful experience you've had during your stay. We always encourage our team to take all necessary steps from check in to check out, follow cleaning procedures and F&B. We are happy to know the team is working hard to make your stay memorable. Based on your feedback, we've made a follow up note to designated department. This note will get added to the head of department profile and we assure you that necessary appreciation to rewards may be given. We appreciate you bringing this to our notice and looking forward to your next stay with us. Feel free to contact us. Thanks and regards Airport Hotel Grand Team

2/10 Terrible

Brahma Prakash

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible room and unfriendly staff. Changed 3 rooms and all of them were stinking and the bathroom was utter dirty. Would not recommend this hotel to anyone else.
Stayed 1 night in May 2022
Response from Dharmendra singh on 10 Jul 2022
We are happy to hear about the wonderful experience you've had during your stay. We always encourage our team to take all necessary steps from check in to check out, follow cleaning procedures and F&B. We are happy to know the team is working hard to make your stay memorable. Based on your feedback, we've made a follow up note to designated department. This note will get added to the head of department profile and we assure you that necessary appreciation to rewards may be given. We appreciate you bringing this to our notice and looking forward to your next stay with us. Feel free to contact us. Thanks and regards Airport Hotel Grand Team

6/10 Okay

Jyotica

Travelled with family
Liked: Amenities
Disliked: Staff & service
Dining staff is really below the par. Took my order 4 times and didnt deliver and cancelled the order. Hung up on the phone on us. Cleanliness: rooms were clean but won't say the same for other amenities
Stayed 1 night in Apr 2022

4/10 Poor

Sudhir

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel from the outside looks good. But when I entered my room. I saw tiny blood drops on my bedsheet, and the bathroom was terrible, and neatness was 0. Don't fall for pictures. Be aware.
Stayed 4 nights in Mar 2022

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Was fine for the price
Stayed 1 night in Jan 2022
Response from Dharmendra singh on 8 Feb 2022
Dear Esteemed Guest, Hats off to you for giving such a splendid review about us in the make-my-trip. Your flawless stay as well as excellent remarks on all parameters has created a very soothing and tranquilizing effect amongst our team members who are strongly passionate to guest satisfaction. We strongly recommend you to follow all hygiene norms in wake of corona pandemic. Please do visit again. It will be a honour for us to host you again assuring you best of our hospitality services. Warm Regards Team Airport Hotel Grand.

10/10 Excellent

Crystal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Dharmendra singh on 21 Jan 2022
Hi, We are happy to hear about the wonderful experience you've had during your stay. We always encourage our team to take all necessary steps from check in to check out, follow cleaning procedures and F&B. We are happy to know the team is working hard to make your stay memorable. Based on your feedback, we've made a follow up note to designated department. This note will get added to the head of department profile and we assure you that necessary appreciation to rewards may be given. We appreciate you bringing this to our notice and looking forward to your next stay with us. Feel free to contact us. Thanks and regards

6/10 Okay

Manu

Disliked: Cleanliness
Just ok, could be cleaner.
Stayed 1 night in Jan 2022
Response from Dharmendra singh on 21 Jan 2022
We are happy to hear about the wonderful experience you've had during your stay. We always encourage our team to take all necessary steps from check in to check out, follow cleaning procedures and F&B. We are happy to know the team is working hard to make your stay memorable. Thanks & Regards

6/10 Okay

Surabhi

Stayed 1 night in Dec 2021

2/10 Terrible

Rohit

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
2 star hotel
It is a misleading entry. On Hotels.com it is listed as a 4-star hotel but it is no more than a 2-star. Poor room amenities, no hot water, and very poor hygiene is what describe this place.
Stayed 1 night in Dec 2021
Response from Dharmendra singh on 8 Feb 2022
Dear Esteemed Guest, Hats off to you for giving such a splendid review about us in the make-my-trip. Your flawless stay as well as excellent remarks on all parameters has created a very soothing and tranquilizing effect amongst our team members who are strongly passionate to guest satisfaction. We strongly recommend you to follow all hygiene norms in wake of corona pandemic. Please do visit again. It will be a honour for us to host you again assuring you best of our hospitality services. Warm Regards Team Airport Hotel Grand.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, room comfort
Okay for low cost short stay.
No hot water. Lots of deferred maintenance. No AC, though a fan was provided.
Stayed 1 night in Nov 2021

8/10 Good

Abhishek

Liked: Property conditions & facilities
Conveniently located from airport
Overall a decent hotel if you are looking for a nightly stay or so for short duration near the airport. If is conveniently located 10 minutes away from the airport, so a perfect place if your flight got delayed.
Lobby
Reception desk
Stayed 1 night in Nov 2021

8/10 Good

Dilip Kantilal

Stayed 1 night in Oct 2021

4/10 Poor

Verified traveller

Liked: Staff & service
Stayed 1 night in Feb 2020
Response from Sunil on 25 Feb 2020
Dear Guest, Thank You for taking out the time to write us . It is with the utmost regret we note that you did not have a satisfactory experience here at the hotel and we could not meet your expectations on multiple levels. We sincerely apologize for this. We would like to discuss further on the same and make amends for what will hopefully be a future visit. We have take a quick action to take care of on your genuine reviews, now we have appointed a team of professional which guaranteed you a delicious food. Please be kind enough to make contact on We would request you to treat this incident in isolation and we hope that you will give us another chance to treat you to the superior hospitality that Airport Hotel Grand, New Delhi is so well known for. Warm Regards, (Airport Hotel Grand, Delhi)

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Bed sheet has a bad smell and bathroom door is broken
Stayed 1 night in Jan 2020
Response from Sunil on 7 Feb 2020
Dear guest, thank you for taking out the time to write us. It is with the utmost regret we note that you did not have a satisfactory experience here at the Hotel And we could not meet your expectations on multiple levels. We sincerely apologize for this. We would like to discuss further on the same And make amends for what will hopefully be a future visit. We have take a quick action to take care of on your genuine reviews, now we have appointed a team of professional which guaranteed you a delicious food. Please be kind enough to make contact on we would request you to treat this incident in isolation And we hope that you will give us another chance to treat you to the superior hospitality that Airport Hotel Grand, new Delhi is so well known for. Warm regards, (Airport Hotel Grand, Delhi)

2/10 Terrible

Kuldip

Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
I arrived at the hotel around 2 a.m. The bellman helped me with my luggage, and tried to get the manager to wake up to check me in. He was sleeping in the lobby! He refused to wake up! Finally, the bellman wrote my name down and got a key for me! inally, the bellman just wrote down my name and gave me a key!
Stayed 1 night in Nov 2019
Response from Sunil on 2 Dec 2019
Dear Guest, Thank You for taking out the time to write us . It is with the utmost regret we note that you did not have a satisfactory experience here at the hotel and we could not meet your expectations on multiple levels. We sincerely apologize for this. We would like to discuss further on the same and make amends for what will hopefully be a future visit. We have take a quick action to take care of on your genuine reviews, now we have appointed a team of professional which guaranteed you a delicious food. Please be kind enough to make contact on We would request you to treat this incident in isolation and we hope that you will give us another chance to treat you to the superior hospitality that Airport Hotel Grand, New Delhi is so well known for. Warm Regards, (Airport Hotel Grand, Delhi)

6/10 Okay

Christine

It’s not Grand but it’s in Delhi
We checked out of the Shangri-La Eros hoping to spend our only day in Delhi site seeing but the toxic smog meant we needed to spend the day indoors. We didn’t want to pay a full day rate at Shangri-La so decided to hide out for for 8 hours at Delhi Grand close to the airport. We got what we paid for!
Stayed 1 night in Nov 2019
Response from Sunil on 26 Nov 2019
Dear Guest, Thank you for your valuable feedback and we will consider your points that you have raised.

8/10 Good

Bhuwani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Sunil on 5 Nov 2019
Dear guest, it is truly heartwarming to have your stay with us. It has motivated and inspired us to do better and best. We will definitely enhance and uplift our service standard to make our guest stay more pleasant, we would like you to know that you are a part of the extended Airport Grand Hotel family and we look forward to nurture this warm relationship for years to come. Thank you again for all the generous views.

4/10 Poor

Liz, Emigrant MT USA.

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Filthy, run down squalid neighborhood. Noisy, stench.
Stayed 3 nights in Oct 2019
Response from Sunil on 31 Oct 2019
Dear Guest, Thank You for taking out the time to write us . It is with the utmost regret we note that you did not have a satisfactory experience here at the hotel and we could not meet your expectations on multiple levels. We sincerely apologize for this. We would like to discuss further on the same and make amends for what will hopefully be a future visit. We have take a quick action to take care of on your genuine reviews, now we have appointed a team of professional which guaranteed you a delicious food. Please be kind enough to make contact on We would request you to treat this incident in isolation and we hope that you will give us another chance to treat you to the superior hospitality that Airport Hotel Grand, New Delhi is so well known for. Warm Regards, (Airport Hotel Grand, Delhi)

2/10 Terrible

Kapil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crazzy
Horrrible
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Sunil on 19 Aug 2019
Dear guest, it is truly heartwarming to have your stay with us. It has motivated and inspired us to do better and best. We will definitely enhance and uplift our service standard to make our guest stay more pleasant, we would like you to know that you are a part of the extended Airport Grand Hotel family and we look forward to nurture this warm relationship for years to come. Thank you again for all the generous views.

6/10 Okay

Verified traveller

Liked: Staff & service
This is an economy hotel. It’s close to the airport. It’s fine, but nothing shiny. No hot water. The staff tries, but the facility is just o’kay.
Stayed 1 night in Mar 2019
Response from Sunil on 23 Apr 2019
Dear Guest, Thank you very much for your valuable feedback and please accept my apology on the behalf of the inconvenience that you have caused.

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Sunil on 16 Apr 2019
Dear guest, it is truly heartwarming to have your stay with us. It has motivated and inspired us to do better and best. We will definitely enhance and uplift our service standard to make our guest stay more pleasant, we would like you to know that you are a part of the extended Airport Grand Hotel family and we look forward to nurture this warm relationship for years to come. Thank you again for all the generous views.

8/10 Good

AT, London

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is a bit difficult for Uber drivers as its situated within the a narrow street. The staff weren't that pleasing but the stay was perfectly fine. The staff did help when you needed them. The breakfast was amazing!
Stayed 3 nights in Feb 2019
Response from Sunil on 13 Mar 2019
Dear guest, it is truly heartwarming to have your stay with us. It has motivated and inspired us to do better and best. We will definitely enhance and uplift our service standard to make our guest stay more pleasant, we would like you to know that you are a part of the extended Airport Grand Hotel family and we look forward to nurture this warm relationship for years to come. Thank you again for all the generous views.

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
It is not suitable for Two star (** ) even, very bad breakfast and managers there. i never recommended to other who are booking this property rating shown on booking website.
Stayed 4 nights in Mar 2019
Response from sunil on 12 Mar 2019
Dear guest, thank you for taking out the time to write us. It is with the utmost regret we note that you did not have a satisfactory experience here at the Hotel And we could not meet your expectations on multiple levels. We sincerely apologize for this. We would like to discuss further on the same And make amends for what will hopefully be a future visit. We appreciate that you have enjoyed previous stays And would like the opportunity to restore your confidence in us. Please be kind enough to make contact on we would request you to treat this incident in isolation And we hope that you will give us another chance to treat you to the superior hospitality that Airport Hotel Grand, new Delhi is so well known for. Warm regards, general manager (Airport Hotel Grand, Delhi)

4/10 Poor

Madhu

Disliked: Staff & service, property conditions & facilities
Highly overrated property. Not uncomfortable but in need of some serious upkeep.
Stayed 3 nights in Feb 2019
Response from sunil on 5 Mar 2019
Dear guest, thank you for taking out the time to write us. It is with the utmost regret we note that you did not have a satisfactory experience here at the Hotel And we could not meet your expectations on multiple levels. We sincerely apologize for this. We would like to discuss further on the same And make amends for what will hopefully be a future visit. We appreciate that you have enjoyed previous stays And would like the opportunity to restore your confidence in us. Please be kind enough to make contact on we would request you to treat this incident in isolation And we hope that you will give us another chance to treat you to the superior hospitality that Airport Hotel Grand, new Delhi is so well known for. Warm regards, general manager (Airport Hotel Grand, Delhi)

2/10 Terrible

Paul

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from sunil on 28 Feb 2019
Dear Guest, Thank You for taking out the time to write us . It is with the utmost regret we note that you did not have a satisfactory experience here at the hotel and we could not meet your expectations on multiple levels. We sincerely apologize for this. We would like to discuss further on the same and make amends for what will hopefully be a future visit. We appreciate that you have enjoyed previous stays and would like the opportunity to restore your confidence in us. Please be kind enough to make contact on We would request you to treat this incident in isolation and we hope that you will give us another chance to treat you to the superior hospitality that Airport Hotel Grand, New Delhi is so well known for. Warm Regards, General Manager (Airport Hotel Grand, Delhi)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay beside loud music party food was good too
Stayed 3 nights in Feb 2019
Response from sunil on 11 Feb 2019
Dear Sir, Thank you very much for your valuable feedback , There was a little celebration of ring ceremony ,that's why ,for this inconvenience ,please accept my apology . Thanks