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Outdoor pool
55-inch LED TV with premium TV channels, pay-per-view films
2 bedrooms, premium bedding, in-room safe, individually decorated
2 bedrooms, premium bedding, in-room safe, individually decorated

Guest reviews

6 reviews
Guests rated this property 3.7/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Spa
Restaurant

Map

Explore the area

Popular LocationSeac Pai Van Park10 min walk
Popular LocationKarting Track12 min walk
Popular LocationUniversity of Macau9 min drive
AirportHong Kong (HKG-Hong Kong Intl.)66 min drive

Choose dates to view prices

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About this area

Coloane

The 13 is located in Coloane. The area's natural beauty can be seen at Hac Sa Beach and popular attractions include Chimelong Ocean Kingdom and Macau Fisherman's Wharf. Looking to enjoy an event or a game? See what's going on at Macau East Asian Games Dome or Cotai Arena.
Visit our Coloane travel guide
View in a map
Popular Location

What's nearby

  • Seac Pai Van Park - 10 min walk
  • Karting Track - 12 min walk
  • Hac Sa Beach - 5 min drive
  • Cheoc Van Beach - 5 min drive
  • University of Macau - 9 min drive

Getting around

  • AirportHong Kong (HKG-Hong Kong Intl.) - 66 min drive

About this property

The 13

4-star spa hotel near Venetian Macao Casino
Along with 3 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. Free WiFi in public areas, free valet parking and a free manager's reception are also provided. Additionally, a fitness centre, a bar/lounge and a coffee shop/café are on-site. All 200 individually decorated rooms have 2 bedrooms and feature free WiFi and 24-hour room service. Conveniences include living rooms and dining areas, and guests will appreciate thoughtful touches such as bathrobes and slippers.
The 13 offers 200 forms of air-conditioned accommodation with a safe and complimentary bottles of water. This individually decorated accommodation has separate living rooms. Beds feature premium bedding. 55-inch LED televisions come with pay-per-view films. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bathrobes, slippers and toilets with an electronic bidet.

This Coloane hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and a hairdryer. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free valet parking

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–11:00 AM: MOP 228 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Full-service spa
  • Outdoor pool

Family friendly

  • Dry cleaning service
  • Outdoor pool
  • Separate dining area
  • Separate living room
  • Snack bar/deli

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Porter
  • Turndown service

Languages spoken

  • Chinese
  • English

Spa

  • Aromatherapy
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room
  • Treatment room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens
  • Premium bedding

Bathroom

  • Bathrobes
  • Electronic bidet
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels

Entertainment

  • 55-inch LED TV
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Dining room
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Free local calls
  • In-room massage
  • Individually decorated
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Separate living room
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 15 February 2020 to 31 December 2020 (dates subject to change).
The following facilities or services will be unavailable from February 15 2020 to December 31 2020 (dates subject to change):
  • Fitness facilities
  • Spa

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: MOP 1000.0 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: MOP 228 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

The 13 Hotel
The 13 Coloane
The 13 Hotel Coloane

Frequently asked questions

Can I cancel my reservation for free at The 13 and receive a full refund?
Yes, The 13 offers free cancellation on select room rates, because flexibility matters! Please refer to The 13 cancellation policy on our site for more details about any exclusions or requirements.
Does The 13 have a pool?
Yes, this property has an outdoor pool.
Is The 13 pet-friendly?
No, pets are not allowed at this property.
How much is parking at The 13?
Self-parking and valet parking are free at this property.
What time is check-in at The 13?
Check-in begins at 3:00 PM. Late check-in is available during limited hours.
What time is check-out at The 13?
Checkout is at noon.
Where is The 13 located?
Situated in Coloane, this spa hotel is within 2 miles (3 km) of Seac Pai Van Park, Venetian Macao Casino and Macau East Asian Games Dome. Hac Sa Beach and Cotai Arena are also within 3 miles (5 km).
3.0
5 - Excellent
1
4 - Good
0
3 - Okay
3
2 - Poor
2
1 - Terrible
0

3.7/5

Cleanliness

2.7/5

Staff & service

3.3/5

Amenities

3.2/5

Property conditions & facilities

3/5 Okay

Business traveller, Travelled with group
Happy face iconLiked: Cleanliness, amenities
Sad face IconDisliked: Staff & service, property conditions & facilities
Wow, where to begin. If you ever wanted to feel like a Russian Oligarch or Arab Sheik, this is the place for you. The lobby and hallways have enough gold paint to make Donald Trump think "it's a bit much". The rooms are extravagant - that's the only word for it - but not terribly functional. Huge stone tub, beautiful Frescos on the walls and ceilings, velvet furniture, etc etc. The room felt like I should have loved it, but the hotel is like a ghost town. Virtually no staff and even fewer guests. The bathroom is amazing looking but the shower lacked pressure and had inconsistent hot water. The bars of Soap are meant to look like gold bullion (which was cool) but leave gold flecks on your hands. The room had real porcelain cups and dishes, but a virtually empty minibar. You get the picture. With a little more staff and effort it could be great, but as is it is hard top recommend.
Stayed 1 night in Nov 2019

2/5 Poor

Sad face IconDisliked: Staff & service
Fake luxury
Worst experience out of any luxury hotel. 1. There is literally no staff anywhere. Get ready to self service yourself. And when there is staff get ready for rude farmers to help you ( only talking about the front desk check in check out staff). Lol they say that their staff was sent to France to get training, but I think it’s the farms. 2. The staff is so rude and not professional. When it was our checkout time I got a call and the staff rudely said “you extending another night or going to leave” in such a rude tone. Ask if I need assistance taking my bags down or ask for an estimated leaving time. 3. THE POOL IS CLOSED AGAIN. the first time I visited I was so impressed by the pool and when we came it was closed because according to them someone got too drunk and dropped a drink in the pool. But over 3 days not a single staff was trying to fix the pool. Everyone is too lazy to do anything. Also there is a hole in every room because they didn’t build a jacuzzi. 4. WORST breakfast I have ever put in my mouth. Water tasted rusty and breakfast was similar to what I ate when I visited North Korea. Would not give that to a dog 5. Also don’t give your credit card as a deposit. It’s an expensive deposit and later they will call you to say you stole random shit that you didn’t. And they will harass you too. Had to call a fraud report. Hope they will actually give me my deposit back. I stay at hotels 300 days a year and honestly the service is not even 4 star
Stayed 1 night in Oct 2019

3/5 Okay

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Sad face IconDisliked: Amenities
The rooms are incredibly extravagant. I've never stayed anywhere so lavishly decorated. There is definitely a 'wow' factor. They are actually more impressive than the pictures. However - the pool was closed and the pool area looked unfinished, many areas of the hotel where unopened or unused, the room had private elevators that were not in operation, there was a space in the room for a jacuzzi that was 'not yet installed'.we were the only people in the breakfast room (amazing room) and the only people in the bar - which gave the entire experience a slightly spooky vibe. I'm glad I stayed there to experience the opulent room. I wouldn't stay there again unless I was assured that all areas were fully open and operation - the pool especially.
Stayed 2 nights in May 2019

2/5 Poor

Sad face IconDisliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

3/5 Okay

Happy face iconLiked: Room comfort
Stayed 1 night in Oct 2019
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