Melia Central America hotels

"the rooms were infested with roaches, even the sports bar was infested, Wi-Fi wasn't reliable at all, when you lost access to Wi-Fi the only way to reconnect was going to lobby"

"The location is great the only issue is if you rented a vehicle you have to go towards back to the city and turn around so I would recommend turning it a day before if you have an early flight and then just have the shuttle to take you to the airport "

"Very up to date, good staff members, and good vibes 😎"

"Customer service and communication needs a revamp"

"We appreciate everybody having fun. Too many people up and around at 3am to 6am yelling and talking loud in the hallways. Security needs to take care of them."

"So great. Awesome food, entertainment, and staff. Perfect for families with kids of all ages. Highly recommend! "

"The resort is well maintained. The staff is very friendly and accommodating. The pool area is very nice with three pools and two are primarily for adults. It was disappointing that with a five night stay we were only allowed to book reservations at the restaurants twice. That means we had to eat at the buffet for the majority of our dinners. They also did not have any late night food available. Which means after dinner you can't get any food until morning. It would be nice after having a few evening drinks to have something to eat. Also the food is just mediocre. They promote the phone app but it's useless. The information is out of date and not accurate. They should also have descriptions of the shows. We went to the Sensation show and found it to be inappropriate for small children. There was confusion between the staff. I exchanged my pool towels one day and was given the same stripped towels. The next day when I went to exchange them they told me the stripped towels were for members only. I was concerned because I didn't want to be charged for the towels. Also, when checking out I told the girl I left the pool towels in the room she was okay with it. About 15 minutes later our friends checked out and were told they had to return the towels to the front desk. I went back up and a different girl told me I had to return the towels and made me go get them. I almost missed my shuttle due to this. I enjoyed our stay and would probably stay again if I went to Cancun."

"The staff were pretty consistently rude for most of the week we were there. When we would ask for food at restaurants where they were serving at buffets they were consistently rude or acted like we were annoying them or like they didn’t want to be there. It was pretty shocking considering what we paid to be there. We wondered if they were treating us that way because we were Mexican-American and not White. No matter the reason, it was not OK. If you’re looking for a beach, this is not the place for you. The beach is very small, most of it is Rocky, and there was lots of sarga while we were there. We most definitely will never return here."

"Just got back from an amazing stay in Cancun and had to share! 🌴 The room was spotless and very well maintained, which made it easy to relax from the moment we arrived. The staff were incredibly friendly and welcoming—always ready to help with a smile and made us feel right at home throughout our stay. And the food… absolutely excellent! Every meal was fresh, flavorful, and had plenty of variety to choose from. Overall, a fantastic experience and I’d definitely recommend this hotel to anyone planning a trip to Cancun. Can’t wait to go back!"