Batam Centre Ferry Terminal

Amazing if you want peace and quiet. Note that there is no aircon in the living and dining room. Only bedrooms had AC. Would have been better if they provided chairs at the balcony. If you want to enjoy the balcony view, you’ll have to stand. Walk over to nearby Turi beach for a better pool and sandy beach. Stayed 3 nights, family.

This is my 4th stay at Montigo. I think the property has aged a lot since my last stay. I will likely not return anymore. First, the property is poorly maintained. We stayed at the 5 bedroom villa. One of the rooms smell of mold and mildew. One corner of the bedroom has black spots on the ceiling that looks like mold but we can’t verify or confirm if it is. Broken tiles in the pool that makes it unsafe for young kids. The villa is also not cleaned properly. Floor is dusty with dirt spots. Towels are so old and washed that it’s grey rather than white. Service has gone down too. Buggy takes a long time to come compared to before. Some times we have to wait 20-30 min during busy hours. I think some upgrading and maintenance are needed to refresh the resort. Breakfast was average but we really enjoyed the food at Warung and Pantai. Food at Pantai was really good and staff there was great. It was easy to get Grab from the lobby to go into the city. Hotel WiFi blocks Grab app so you will need to use data roaming. Spa is good and I used it on every trip. It’s more expensive than what you get in the city but worth the money. I used to recommend Montigo to my friends. But after this recent experience, I will not return and will try out other hotels in the area.

Overall the hotel was good. Just disappointed with their spa massage. Me & my husband had a 2 hrs spa treatment that includes leg bath( just washing your feet - less than 2mins). 30 mins body scrub ( we only have less than 15 mins) And is very unprofessional & messy. 90 mins aromatherapy massage with hot oil. But the oil wasn't hot/warm. Diffenitely less than 60mins. Me & my hubby feels they just rush to finish. At the end we realised is exactly 2 hrs. But the conclusion is the 2 hrs it includes your time to make payments, choose your scrub & massage oil. And oso includes the tine they spend to figure out to dim the massage room light. At the end, they cannot dim the light, we have to have our massage with the lights on...the toilet us dirty too ...they just not prepared for the spa for the customers...NO ..NO... for the spa & massage. Maybe we are there at 9pm for 2 hrs spa...closed at 12 midnight & no counter nor anyone in charge around...