If you’ve booked a Batam holiday package, you can change or cancel it, but there may be a charge depending on the circumstances. It may be possible to cancel and rebook at no cost if you’ve taken out your package within 24 hours. If it’s been longer than that, you may be charged a fee by your hotel, airline or car rental company. If you suddenly need to change your plans, make our
Customer Service Portal your first port of call for more information.