Hotel Independent di Bandar Puncak Alam

"Overall excellence"

"Great location for Sunway Lagoon water park activities and you can access the theme park from the hotel and access to the Sunway Pyramid Mall within 5 minutes walk. Very convenient for food and other stuff."

"Great as usual. Friendly staff"

"I would like to share my feedback regarding our recent stay at your hotel. Unfortunately, our experience was disappointing and caused significant inconvenience. We arrived at midnight around 2:00am and found that only one receptionist was on duty to handle check-ins. Despite having booked and paid for a Premier Room with two single beds, the room was not reserved for us. The receptionist suggested downgrading our booking with complimentary breakfast as compensation, but this did not suit us as we had an early morning meeting and could not make use of the breakfast. Instead, we were placed in a room with an extra bed and were asked to move again the next day. This arrangement caused us unnecessary disruption and inconvenience. We had expected a smoother experience, especially given that our booking was confirmed and paid in advance. We hope the hotel will improve in ensuring room availability, better handling of late check-ins, and offering compensation that is truly practical for guests. Thank you for your attention."

"Fantastic Business & Family Hotel. Great location for Tesla owners "

"Very small room. Ok hotel. Small rooms. badly designed bathrooms. But excellent staff."

"All ok. Front desk doing great work. rooms all ok. comfortable"

"Thrilling experience for this stay from FO check in to check out very professionally executed. Special thanks to Farah Front office by ensuring my rooms are feather item free and 2 hard pillow was placed in prior to my check in. On 25/5 Housekeeping the male Nepalnese (team leader i presumed) was very attentive and attention to detail by showing me the room feature especially lighting switch to which i have trouble to locate for the first night, he keeps checking about my well being because he saw my feet got burnt marks by hot water. The room is very clean and neat as per my liking. Pool was outstanding but 1 family of 6 (local) brought in mcd, coffee, donuts at the raised deck opposite the toilet was very annoying, leaving rubbish behind, pool staff trying to talk to him but he kept argued. Signboard stated clearly no outside food! Breakfast was so basic but good. Again hightea set in lobby lounge never disappointed me, making me coming back for more. Pastries and savory bites are superb this time. I got 2 jungle bird glass , very unique. Im coming back again in June 25 and reservation been confirmed. My family very happy for this stay. Thank you so much for Ms Farah, Housekeeping and lobby lounge both ladies (one lady with spec chinese and malay ladies) making your hotel guests experienced a memorable and thrilling encountered. Thank you n im coming to have hightea again today 25/5/25 and in June as well.!!!! "

"Stay was okay ..."