Hotel Kembara di Zermatt

"Hotel was further away from the train station then we had thought but that being said the area they are situated was quietier and the Matterhorn views were amazing. We were lucky enough to have a few sunny warm days that made exploring the area even more amazing. The staff was so helpful and the hotel provided all the creature comforts that other hotels have forgotten. I would definitely stay there again."

"There was no one there when we checked in. We were told there would be a refrigerator in our room so I could keep medication cold. There wasn’t. I called the emergency number and was told there was a fridge on the third floor, which was fine - just not what we had been told. Our room was also very hot and we couldn’t get the radiator to shut off. We had to wait for staff to show up. The in-room bathrooms are very small. The shower temperatures go from scalding to freezing frequently and...