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Hotel Ambassador Zermatt

4.0 star property
Guests warm themselves by the inviting lobby fireplace or relax on loungers around the indoor pool with spectacular mountain views at this alpine retreat.

Choose dates to view prices

Hotel Ambassador Zermatt offers a peaceful mountain escape with thoughtful amenities. Start your day with a breakfast buffet, relax in the sauna or indoor pool, and enjoy dinner at Restaurant Tapas & Wine overlooking the garden. The helpful multilingual staff ensures a great stay.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Free Wi-Fi
The current price is RM1,458
RM1,554 total
includes taxes & fees
3 Jun - 4 Jun
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About this property

Hotel Ambassador Zermatt

  • Upscale hotel near Zermatt-Matterhorn Ski Paradise
  • You can look forward to a free breakfast buffet, a terrace and a garden at Hotel Ambassador Zermatt. For some rest and relaxation, visit the sauna or the hot tub. The on-site fondue restaurant, Restaurant Tapas & Wine, features garden views and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a fireplace in reception.
  • You'll also find perks such as:
    • An indoor pool, along with sunloungers
    • Bike hire, express check-out and express check-in
    • A computer station, a porter/bellboy and a TV in reception
    • Free newspapers, tour/ticket information and a front desk safe
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All 84 rooms feature comforts such as premium bedding and pillow menus, as well as thoughtful touches such as free WiFi and laptop-friendly workspaces.
  • Other amenities include:
    • Hypo-allergenic bedding and pillowtop mattresses
    • Baths or showers, free toiletries and hairdryers
    • Flat-screen TVs with cable channels
    • Wardrobes/cupboards, children's slippers and heating

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between 31 October and 10 December.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CHF 15.00 per pet
Welcoming dogs and cats only
1 total pets

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are available for CHF 90 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 15.00 per pet
  • Crib (infant bed) fee: CHF 90 per night
  • Hosted evening meal: CHF 55

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
A car is recommended for transport to and from this property
Children under 16 years old are not allowed in the swimming pool or hot tub without adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Frequently asked questions

Does Hotel Ambassador Zermatt have a pool?

Yes, this property has an indoor pool. One of the swimming pools is closed seasonally each year from October 31 until December 10.

How much does it cost to stay at Hotel Ambassador Zermatt?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Hotel Ambassador Zermatt on 3 Jun 2026 start from RM1,458, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Ambassador Zermatt pet-friendly?

Yes, this property allows cats and dogs (limit 1 total). There's a required deposit per night.

How much is parking at Hotel Ambassador Zermatt?

This property doesn't offer parking.

What time is check-in at Hotel Ambassador Zermatt?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Hotel Ambassador Zermatt?

Checkout is at 11:00 AM.

Where is Hotel Ambassador Zermatt located?

Situated in the mountains, this hotel is steps away from Zermatt-Matterhorn Ski Paradise, Tour Monte Rosa and Zermatt Visitor Center. Zermatt–Sunnegga Funicular and Matterhorn Museum are also within 10 minutes. Zermatt (QZB-Zermatt Train Station) and Zermatt Gornergratbahn Station are within a 2-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.6

Cleanliness

9.0

Location

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 322 out of 521 reviews
Rating 8 - Good. 153 out of 521 reviews
Rating 6 - Okay. 29 out of 521 reviews
Rating 4 - Poor. 11 out of 521 reviews
Rating 2 - Terrible. 6 out of 521 reviews

Reviews

Verified

10/10 Excellent

Danniel Bo Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and the Mountain View is great
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

eliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Just 5 min walking from the train station. Restaurant, food was really good!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Anna Christina

Liked: Cleanliness, staff & service, amenities
Very nice place and wonderful restaurant
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Chukwuma

The hotel was nice and comfortable.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Nurunnajibah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, clean and breakfast was absolutely amazing. Will definitely stay here again.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Timilehin

Liked: Cleanliness, staff & service, amenities
Skii easily accessible for beginners and advanced. Hotel was location 1 min walk from the train station. Staff were fantastic. I will always choose to stay here.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
Just going to say ...amazing! Great location near train station, superb rooms with stunning views, great spa facilities and perfect breakfast to start the day. Already looking forward for next years visit.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Great room. Clean and lovely view.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Breakfast was fabulous.
Stayed 1 night in Jan 2026
Verified

8/10 Good

alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good conveniently located hotel
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Jeannette

Liked: Cleanliness
Disliked: Amenities
We tried the restaurant, very expensive and the food was not good . You are better finding a different restaurant in town. The room was ok nothing spectacular, . The location was good close to the train station and downtown .Staff could be more friendly. The hotel did not have a big place to just sit down and relax , they have a small living room. I was expecting more for the money we paid
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Ying Ying

Liked: Cleanliness, amenities, property conditions & facilities
Very convenient, free breakfast, and the pool is a plus.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Clark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Marilou

Liked: Amenities
clean, good breakfast, near to all, quiet
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Andriy

Liked: Cleanliness, staff & service, property conditions & facilities
Close to train station, but quiet. View of Matterhorn from our room. Courteous, friendly staff.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Lee

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is updated and well appointed. The rooms are small but optimized with storage. We had adjacent rooms with our teenage girls that connected along the outside balconies. The hotel is near the train station which was great upon arrival and departure. There is minimal noise from the train station that I only heard when the balcony door was ajaf. So, if you are a light sleeper, then request a room away from that section. The staff and breakfast were great.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Maxime

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice employees
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in Zermatt

Pretty hotel in the centre of Zermatt. The hotel facilities were great, really happy with the pool and sauna. Nearby dining options were plenty and great quality. Didn’t initially know Zermatt was car free but the shuttle from Täsch was easy and there was plenty of parking.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zermatt was definitely our favorite town. We only wish that we stayed longer. Your location is amazing and extremely convenient to town and the rail system.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Prithwiraj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property & friendly staff. Great breakfast.
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Jetan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Views, Central location, Good facility

We stayed in the 1 bedroom suite which had the perfect view of the Matterhorn. Also close to the train station and had a free shuttle service.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. We had an incredible view of the Matterhorn from our balcony as well as from our bed. It was very close to the train station.
Stayed 1 night in May 2025
Verified

8/10 Good

Nilesh N. Kotecha,

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in May 2024
Verified

8/10 Good

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location. Steps from the train station, gornergrat station, and so close to shopping and dining.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
True to its stature and reputation, the hotel and its staff is a perfect combination of elegance and convenience for a family ski trip
Stayed 4 nights in Mar 2024