2/10
FALSE ADVERTISING:
I selected the Old Swan Hotel specifically because the listing on Expedia stated that the property offered air conditioning—an essential amenity for my stay.
Upon arrival and check-in, I immediately noticed that the room was uncomfortably warm. I searched for the air conditioning controls but could not locate any. I then approached the front desk to inquire, and the receptionist informed me that the hotel does not have air conditioning in any of its rooms.
This directly contradicts the information provided the Expedia site at the time of booking. This discrepancy constitutes false advertising and significantly impacted the comfort and quality of my stay.
I feel misled by the inaccurate listing and believe this situation reflects a bait-and-switch experience.
Thomas
Menginap 1 malam pada Jun 2025