Is Dos Ceibas Tulum Feel Good Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Dos Ceibas Tulum Feel Good Hotel?

Check-in start time: 3 PM; check-in end time: 10:30 PM.

Does Dos Ceibas Tulum Feel Good Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 130.00 per room applies.

Where is Dos Ceibas Tulum Feel Good Hotel located?

Nestled on the beach, this Zona Hotelera hotel is within 1 mi (2 km) of Tulum Beach and Sian Ka'an Biosphere Reserve. Playa Akun and Ven a la Luz Sculpture are also within 3 miles (5 km).

Dos Ceibas Tulum Feel Good Hotel Reviews, Deals & Photos 2025

About the area

Located on the beach, Dos Ceibas Tulum Feel Good Hotel is in Zona Hotelera, a neighbourhood in Tulum. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Sian Ka'an Biosphere Reserve and Tulum Beach. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting. With scuba diving, snorkelling and windsurfing nearby, you'll find plenty of adventures in the water.

Visit our Tulum travel guide

8/10 Good

Marie-Eve

5 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

L'endroit est absolument féerique. Le personnel est super accueillant et bienveillant. Tout était propre. Les 2 points négatifs sont: l'absence de climatisation et la plage inaccessible à cause de la trop grande quantité d'algues

Stayed 2 nights in Jul 2025

10/10 Excellent

Nabil

18 Mar 2025

Liked: Staff & service

Disliked: Property conditions & facilities

Francisco at the restaurant was amazing! Friendly and attentive all the time

Stayed 4 nights in Mar 2025

10/10 Excellent

Daniel

16 Mar 2025

Liked: Amenities, property conditions & facilities

Relaxing

Stayed 1 night in Mar 2025

8/10 Good

Bernie

31 May 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

Be aware that there is no air conditioning and the rooms are extremely hot other than that inconvenience, the facility is great!

Stayed 2 nights in May 2025

10/10 Excellent

Deborah

7 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We love everything about Dos Ceibas and hope to come back next year.

Stayed 4 nights in Feb 2024

10/10 Excellent

Lester

2 Mar 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I absolutely love Dos Ceibas. This is my second time staying here, and enjoyed every moment of it. All of the staff were very helpful and friendly throughout our stay. Can’t wait to visit again.

Stayed 2 nights in Feb 2023

2/10 Terrible

Estel

22 Mar 2023

Disliked: Cleanliness, staff & service, property conditions & facilities

Dirtiest hotel I've ever stayed at

Stayed 5 nights in Mar 2023

8/10 Good

Laurence

12 Aug 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hôtel en accord avec ses principes éco responsables. Lieu très calme et sûr. Personnel très serviable. Bons petits déjeuners prix plutôt élevé mais en cohérence avec les autres structures de la zone hôtelière.

Stayed 4 nights in Aug 2022

8/10 Good

Verified traveller

30 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely!

I somehow didn't realize the hotel was eco-friendly when I booked, so I got nervous when they said there was no AC. It turned out to be totally fine because the beach side is so breezy it stays cool and relatively bug-free. The restaurant service and food was good. The beach view was lovely, and easily accessible.

Stayed 3 nights in Apr 2024

2/10 Terrible

Rebeca

30 Jul 2024

Disliked: Cleanliness

El lugar está en reparación. Las personas de recepción poco amables nunca saben nada , el Chef de la mañana y tarde muy amables pero el lugar nada que ver con las fotos

Stayed 2 nights in Jul 2024

10/10 Excellent

Manasi

25 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great gem in Tulum!

Fantastic experience for our family! Mike, Marco and Emmanuel and others on the service staff took the best care of us, recommending food options, a quick senote to visit on foot on their sister property, shifting us to another room as needed and overall helpful in answering all the questions. The hotel is good if you are looking for relaxing time in an eco friendly settings( no AC, no plastic bottles for water/toiletries, reusuable linens and simple rooms) without noisy club sounds till midnight. Tulum around the hotel was very safe, highly guarded at all times and quite walkbale! Don't miss on their breakfast and in-house juices and drinks! It's wonderful! Beach access is included and its almost private! We will definitely return again!

Stayed 3 nights in Dec 2023

2/10 Terrible

Verified traveller

20 Dec 2024

No refund as stated

I got sick and had to cancel my reservation . I was told with proof of illness I would get a refund. They lied and never gave it to me after approving my doctor's note and saying they would. It's been a very annoying process no one is getting back to me and there are arguing between hotels.com and the hotel directly This has been a very negative experience and I am extremely frustrated

Stayed 4 nights in Dec 2024

4/10 Poor

ISABEL

1 Jun 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Es un hostal, no un hotel. No tiene aire acondicionado ni tampoco ventiladores, el cuarto es un horno y no se puede dormir. Todo lleno de arena. La cama incomodísima, el agua salada, imposible bañarse. Hay que caminar en arena, y en oscuridad para llegar al cuarto. A las siete de la noche todo se cierra y todos los empleados se van. Los meseros te piden pagar las cuentas aparte, en efectivo con precios distintos. Una pesadilla. Y para colmo la playa llena de sargazo

Stayed 3 nights in May 2024

2/10 Terrible

Liz

23 Apr 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This was our second time in Tulum in a span of 3 weeks. Our first stay was much better at a nicer property...but we chose this property for our second stay (this time with children) based on the photos on the site, especially showing the bed on the upstairs of the bungalow, so we would have a place to hang out after putting the kids to bed. The entire "upstairs" of the bungalow was empty, so it was a complete wasted space. The shower and bathroom are so incredibly dirty, my skin crawls just thinking about it. We stayed for one night (of a nine night reservation), and packed up and left. We found a much cleaner hotel and enjoyed our vacation much more. Don't waste your money! It's SO hot (I expected that in the daytime, but even at night, it's very uncomfortable) without air conditioning. We thought it would be an adventure, but the filth was just too much for us. I wish I could say that they had been kind and attempted to resolve anything for us, but the staff was rude and unaccommodating (both during our one night stay, and after). I even waited over a month to post this review, hoping for a peaceful resolution, but instead, I will post my honest review so hopefully others will be informed about the conditions of the property and the unacceptable attitude of the staff. I will definitely spend my money elsewhere in the future!

Stayed 9 nights in Mar 2025

2/10 Terrible

Nicole

8 Jan 2024

Disliked: Staff & service

Do not take a chance and stay here. We arrived hungry tired and after a long day of travel on New Years Eve eager to freshen up and go celebrate. What we arrived to was a security guard (no staff) that did not speak english and that the property had sold our room. No one showed up from the staff to help us. We had to stay on the phone with Expedia for hours and could not leave wifi. We were offered no water, no food and had not eaten or drank for hours. By 12 midnight we had given up, expedia could not find us another hotel within 15 miles that was vacant and we had to sleep on the beach with all our stuff in the wind. The next morning we ate breakfast at the hotel and again staff never addressed us or said a think. Not even a simple "I'm sorry". They simply DO NOT CARE. We found another hotel for the rest of the week and were treated with care, thank God. I would never take a chance on this place just simply based on pure basic customer service.

Stayed 6 nights in Dec 2023

4/10 Poor

Anthony

10 Dec 2024

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

While the staff at this location were exceptionally kind and welcoming, the overall experience left much to be desired due to numerous issues with cleanliness, maintenance, and basic amenities. The shower situation was particularly troubling, as it was controlled by two unlabeled wooden blocks, making it nearly impossible to regulate the temperature. The water alternated between scalding hot and ice cold every few seconds, which made showering uncomfortable and frustrating. The property itself felt unclean, and the security of the accommodations was questionable. Our door seemed so flimsy that it could likely have been breached with minimal effort, raising serious concerns about safety. To add to the discomfort, there was no air conditioning, and the power cut in and out frequently, disrupting what little comfort was available. Compounding the issue, there is no Verizon cell signal in this area, leaving guests entirely dependent on Wi-Fi, which may not be reliable during power outages. On a positive note, the view was breathtaking, offering a serene and picturesque backdrop. However, the location is extremely remote, which may be inconvenient for some travelers. Unfortunately, my stay was further marred by a case of food poisoning, which I suspect was caused by the bacon served with the American breakfast. I would strongly recommend avoiding pork products here or considering alternative breakfast options.

Stayed 4 nights in Dec 2024

8/10 Good

Yagmur

10 Aug 2025

Liked: Cleanliness

Stayed 3 nights in Aug 2025

6/10 Okay

astrid

29 Jun 2025

Stayed 3 nights in Jun 2025

10/10 Excellent

Lucas A.

30 Jan 2025

Stayed 2 nights in Jan 2025

8/10 Good

Sergio

30 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

6/10 Okay

Alberto

4 Nov 2024

Liked: Staff & service

Disliked: Property conditions & facilities

particolare pero’ non. sapevo che essendo un eco hotel non si potesse usare l’asciugacapelli. in piu’ un paio di volte e’ mancata corrente ed acqua. stanze molto umide… lenzuola e vestiti sempre bagnati colazione scarna… va aggiunto sempre qualcosa extra buona posizione sul mare mero’ qualche miglioria da fare c’e’

Stayed 7 nights in Oct 2024

10/10 Excellent

ZENIA

6 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful place

Stayed 3 nights in Oct 2024

2/10 Terrible

Parth

13 Jun 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Hanna

28 Mar 2024

Stayed 1 night in Mar 2024

8/10 Good

Vanessa

29 Feb 2024

Stayed 1 night in Feb 2024

Dos Ceibas Tulum Feel Good Hotel

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