Hotel Dekat The Lyric Theater

"This hotel is not in a good place..."

"I didn’t have power my whole stay"

"Terrible"

"super helpful staff, some of the nicest people i met in chicago"

"There is no power generator in the event of a power outage. I was there two nights with no electricity."

"The hotel"

"I knew we were in trouble when I saw the carpet in the hallway. In the room the floor was sticky. Every step in the room we could hear our shoes peeling off of the floor. The shower was dirty. I had to wear crocs in there. The baseboards were filthy. There were streaks of varying colors on the walls. It had a heavy, sour/sweet weird smoky smell. We asked if we could move rooms but we couldn’t until the next day. I will say the towels were clean and plentiful. The female staff were friendly and...

"Room smelled, purple hair dry all over the bathroom floor. Ceiling about to cave in front water damage. fire alarm went off at 3am twice. No English when checking in. Never again"

"There was nothing to like the front desk receptionist wouldn't answer questions. his attitude was atrocious he acted as if the customers was bothering him. If cant stay professional when providing service he shouldn't be there."

"Great"

"They had a double queen bed listed and after I booked and drove there they told me they don’t have those rooms available AND I’m still being charged trying to find my refund."

"Bed sheets were dirty , not being changed to clean one then the staff said it’s not really dirty . Smells like cigarette in the room Very dusty Rude staff"

"Clear room Good air condition"

"This was our first time in Chicago. My sister and I saw this Best Western as a convenient choice for the Pokemon GO! Fest of 2026. Wow, what a beautiful building! Very safe too. The lot is lit so brightly and is next to a small banquet hall so we weren’t scared about coming back to the room very late. The room was beautiful; comfy sheets, updated TV and nice amenities. The staff were so friendly to us upon check-in and held our bags both at check-in and check-out so we could go explore the city...

"Stayed 5 nights. Only 2 nights I was able to sleep through the night. Night 1, woman yelling in hallway and her kids were running and screaming at 2:30am. Night 2, neighbors and kids were in the hallway talking loud and digging through bags with Styrofoam boxes in them. Night 4, neighbor was in and out of their room ALL NIGHT, they had the latch flipped to prop door open and the door shut hard causing it to bounce off the latch eache time they came in and out. The also had their music on phone...

"Rooms are better than the outside looks lol - the room itself was clean. We were staying for a nearby festival so it was the perfect place to basically just crash and get ready for the next day."

"The rooms were being fumigated when we showed up then the power went out do to bad weather and you’d think they would have a generator for situations like this nope didn’t care for any of the guest safety or security"

"I was extremely disappointed with my stay. The room was not up to acceptable standards. The walls had holes, the pictures and décor looked cheap, and the entire hotel felt run down and in need of major renovations. The shower rod was broken, the bed was lumpy and uncomfortable, the lampshades were ripped, and the curtains had visible stains. Overall, the condition of the room was far below what was advertised. The photos shown on the website were very misleading and did not accurately...

"I didn’t like that I didn’t clean towel for next day. There was a roach in the shower and shower wasn’t clean"

"I was very disappointed in my stay at Sonesta. The night my daughter and I made it to the hotel, after traveling into town, the person at the front desk was not pleasant as I checked into the room. Once we made it to the hotel, our bed seemed clean and inviting and the air conditioner worked well. Those are about the only complements I can provide. The facilities in the room were not clean. The toilet seat was dirty and had urine droplets on it. The TV did not work. The room was dusty and...