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"Good"

"OK"

"Amrit from the Lobby Café delivered outstanding, personalized service throughout our two days at the Lobby Lounge. His attentiveness and ability to remember my tea preference after the first day reflected true professionalism. Lynah, Ambassador on 31/01/26 and Receptionist on 01/02–02/02, was equally commendable, explaining room facilities, fulfilling requests with follow-up, and respecting privacy. However, Room 6008 had several issues. Breakfast on 01/02/26 lacked butter and featured a poorly cooked sunny-side-up egg—salty and undercooked. Room service on 31/01/26 was initially unavailable due to a private event, causing over an hour delay, though later resolved by the Duty Manager. The room lacked essentials on check-in, including a hairdryer, sufficient tumblers, and shampoo, conditioner, and shower gel. Gym facilities were advertised but unavailable, and disturbances over both nights affected comfort. Car parking was dangerous and chaotic, with no directional signage, leading to vehicles moving in conflicting directions. Despite these issues, the Wagyu steak, lamb racks, and kampung fried rice were exceptional, and the service from Amrit and Lynah was outstanding, which is why I still award 4 stars"

"The room was clean and staff are helpful. Amenities in the room is outdated and need maintenance work or best a renovation. "

"poor service reception"

"Very good strategic location near to old town but 10 minutes walking distance aparted. So that hotel is quiet enough. Reception manager who looks owner family was very friendly and kind. Quick response for several requests. Strong recommendation. "

"Staff communication problem. Not trained."