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4.7 / 5Exceptional
267 reviews

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  • Lake Villa ( No Child Allowed)

    Room Amenities

    • Lake view
    • Sleeps 2
    • 1 King Bed
    More details
  • Water Villa ( No Child Allowed)

    Room Amenities

    • Water view
    • Sleeps 3
    • 1 King Bed
    More details
  • Garden Villa ( No Child Allowed)

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details

About this area

Located in Ipoh, The Banjaran Hotsprings Retreat is near a train station and on a lake. Dataran Ipoh and Nam Thean Tong Temple are local landmarks, and some of the area's attractions include Lost World Tambun and Movie Animation Park Studio of Perak.

Getting around

  • Ipoh (IPH-Sultan Azlan Shah) - 11 min drive

Restaurants

  • Where to eat
  • The Pomelo – Serves breakfast, lunch and dinner daily.
  • Jeffs Cellar – Fine-dining restaurant with a bar. Serves dinner daily. Reservations required.
  • Sky Bar – Bar. Open daily. Reservations required.

About this property

This smoke-free hotel features 2 restaurants, a full-service spa and an outdoor pool. Free WiFi in public areas, free self parking and a free theme park shuttle are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site. All 45 rooms boast private plunge pools, and offer free WiFi and LCD TVs. Other amenities available to guests include DVD players, minibars and room service (during limited hours).

Awards and affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Policies

Check-in

Check-in between 3 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Children and extra beds

  • Children younger than 12 are not allowed at this adults-only property. All guests 12 and older are welcome.
  • Rollaway/extra beds are available for MYR 450.0 per day.
  • Cribs (infant beds) are not available.

Pets

  • No pets or service animals allowed

Payment types at the property

American Express
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 500.00 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: MYR 150 per person (approximately)
  • Late check-out fee: MYR 1200 (subject to availability)
  • Rollaway bed fee: MYR 450.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • Minimum Spring Break check-in age is 18 years old.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. Pool access available from 7 AM to 7 PM Hot springs access available from 7:00 AM to 7:00 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children aged 12 years old and younger are not permitted at this adults-only property. Only registered guests are allowed in the guest rooms. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. No pets or service animals are allowed at this property.

Property is also known as

  • Banjaran Hotsprings Retreat Hotel Ipoh
  • Banjaran Hotsprings Retreat Hotel
  • Banjaran Hotsprings Retreat Ipoh
  • Banjaran Hotsprings Retreat
  • The Banjaran Hotsprings Retreat Hotel Ipoh
  • The Banjaran Hotsprings Retreat Ipoh
  • The Banjaran Hotsprings Retreat Hotel
  • The Banjaran Hotsprings Retreat Hotel Ipoh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Return airport shuttle (surcharge)
  • Free theme park shuttle

Food and drink

  • Breakfast available for a fee: MYR 150 per person
  • 2 restaurants
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Full-service spa
  • Health club
  • Hot springs
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Dry-cleaning service
  • DVD player
  • Free theme park shuttle
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Free newspapers in reception
  • Library
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Malay

Business services

  • 1 meeting room
  • Conference space (430 square feet)

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Spa

  • 3 hot springs
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Facials
  • Hot springs open from 7:00 AM to 7:00 PM
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Hot tub

More

  • Couples dining
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower

Entertainment

  • 49-inch smart TV
  • DVD player
  • premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Free newspapers
  • Iron/ironing board (on request)
  • Phone
  • Private plunge pool
  • Safe
  • Slippers
  • Turndown service

Nearby things to do

Activities

  • Golf
  • Rafting
  • Theme parks

Where to eat

  • The Pomelo – Serves breakfast, lunch and dinner daily.
  • Jeffs Cellar – Fine-dining restaurant with a bar. Serves dinner daily. Reservations required.
  • Sky Bar – Bar. Open daily. Reservations required.
4.7

Exceptional

5 - Excellent
204
4 - Good
54
3 - Okay
5
2 - Mediocre
3
1 - Poor
1
4.7
Cleanliness
4.7
Service and Staff
4.8
Amenities
4.6
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Check-in was a breeze. Had a minor issue after checking into our Water Villa, there was condensation up in the ceiling which made water drip onto the bed. The staff were helpful and moved us to a Garden Villa since there were no other Water Villas available (Essentially an upgrade). Staff also offered complimentary bottle of wine as an apology for our inconvenience, though we rejected it since we did not take alcohol, but thank you for the gesture. Everywhere you went, staff were all smiles and helpful.

Stayed 3 nights in Oct 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything. Especially Staff service is excellence and efficient.

Stayed 4 nights in Oct 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Serenity- quiet and peaceful ( lake villa or water villa will be the best choice) Room with everything- it has everything, love the plunge pool Fantastic service- staff from restaurants, counter are very polite and helpful

Stayed 2 nights in Sep 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Food is very delicious especially the cave dinning . Environment and amenities is nice, far from the city feel very relaxing when u stay in the villa . Must try !

Stayed 1 night in Sep 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hot springs in this premises are awesome and each vila’s condition are perfect.

Stayed 2 nights in Aug 2019

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