- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was a breeze. Had a minor issue after checking into our Water Villa, there was condensation up in the ceiling which made water drip onto the bed. The staff were helpful and moved us to a Garden Villa since there were no other Water Villas available (Essentially an upgrade). Staff also offered complimentary bottle of wine as an apology for our inconvenience, though we rejected it since we did not take alcohol, but thank you for the gesture. Everywhere you went, staff were all smiles and helpful.