Hotel Keluarga di Shinjuku

"Overall the stay was great. Good bfast and good location. Walking distance to Shinjuku station "

"With the amount that they charge per room/night, they could offer better quality coffee in their rooms, along with real creamers, or even complementary coffee in the lobby area"

"Hotel was conveniently located about 15min by foot to the train station and close to bus stops. Gym was clean and well maintained. Laundry is available if needed. Hotel has 2 restaurants as well as a bakery for a quick morning breakfast if desired. What was lacking is a small convenience store to purchase drinks/snacks/toiletries since there isn’t one nearby. Room was efficient and clean but very small. We had the 4 person family room."

"Overall experience were good. Onsen were good, bed is too hard for us We were unhappy with the check out experience. The front desk is calling us three times for the 15 minutes delayed. Check out time is very stiff, no flexibility."

"The restaurant at Crossroads was great along with all the staff."

"Staff was very helpful. They went above and beyond to help my daughter who left her wallet in an Uber."

"Super small room but exceptionally clean and the onsen is wonderful. In a quiet area but easy walk to Shinjuku center. Stayed for one night and would stay again"