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Hotel Nord Otaru

4.0 star property
Unwind with scenic views from the rooftop garden and enjoy delicious meals just steps away from your room.

Choose dates to view prices

Located near Otaru Canal, Hotel Nord Otaru is a haven of relaxation. Enjoy breakfast, lunch, or dinner at one of the two on-site restaurants and unwind in the rooftop garden or bar after exploring nearby attractions like Shin Nihonkai Ferry. The helpful staff has left a lasting impression on previous guests who praised its location.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available
  • Business services
The current price is RM349
RM384 total
21 Jan - 22 Jan

Room options

Available filters for rooms
Showing 30 of 30 rooms

View all photos for Superior Twin Room

Premium bedding, down duvets, in-room safe, desk

Superior Twin Room

  • Sleeps 4

View all photos for Grande Japanese Western Style Room

Premium bedding, down duvets, in-room safe, desk

Grande Japanese Western Style Room

  • Sleeps 6

View all photos for Grande Family Room

Premium bedding, down duvets, in-room safe, desk

Grande Family Room

  • Sleeps 5

View all photos for Standard Queen Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Queen Room, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Premium bedding
Down duvet
Private bathroom
Deep-soaking bath
Hairdryer
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Twin Room, Non Smoking

8.4 out of 10
Very good
(7 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Premium bedding
Down duvet
Private bathroom
Deep-soaking bath
Hairdryer
  • 25 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Triple Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Triple Room, Non Smoking

8.8 out of 10
Excellent
(16 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
LCD TV
Premium bedding
Down duvet
Private bathroom
Deep-soaking bath
  • 25 sq m
  • Mountain view
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Twin Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Twin Room, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
LCD TV
Premium bedding
Down duvet
Private bathroom
Deep-soaking bath
  • 30 sq m
  • Canal view
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Superior Twin Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Twin Room, Non Smoking

8.4 out of 10
Very good
(22 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
LCD TV
Premium bedding
Down duvet
Private bathroom
Deep-soaking bath
  • Canal view
  • Sleeps 7
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Family Suite, Non Smoking, Canal View

Premium bedding, down duvets, in-room safe, desk

Family Suite, Non Smoking, Canal View

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
LCD TV
Down duvet
Separate bedroom
Premium bedding
Private bathroom
  • 57 sq m
  • 1 bedroom
  • Canal view
  • Sleeps 9
  • 3 Single Beds and 2 Single Sofa Beds

View all photos for Grand Twin Room, Non Smoking, Canal View

Premium bedding, down duvets, in-room safe, desk

Grand Twin Room, Non Smoking, Canal View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Premium bedding
Down duvet
Private bathroom
Deep-soaking bath
Hairdryer
  • 57 sq m
  • Canal view
  • Sleeps 11
  • 2 Single Beds and 4 Single Futons

View all photos for Comfort Double Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Comfort Double Room, Non Smoking

7.2 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Premium bedding
Down duvet
Private bathroom
Deep-soaking bath
Hairdryer
  • 15 sq m
  • City view
  • Sleeps 3
  • 1 Large Single Bed

View all photos for Junior Suite, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Junior Suite, Non Smoking

8.0 out of 10
Very good
(7 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
LCD TV
Premium bedding
Down duvet
Private bathroom
Deep-soaking bath
  • 39 sq m
  • Mountain view
  • Sleeps 7
  • 3 Single Beds and 1 Single Sofa Bed

View all photos for Executive Twin Room, Non Smoking, River View

Premium bedding, down duvets, in-room safe, desk

Executive Twin Room, Non Smoking, River View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
LCD TV
Premium bedding
Down duvet
Private bathroom
Deep-soaking bath
  • 57 sq m
  • Canal view
  • Sleeps 9
  • 2 Single Beds and 3 Single Sofa Beds

View all photos for Junior Suite, Non Smoking (Eco Plan - No Cleaning Service)

Premium bedding, down duvets, in-room safe, desk

Junior Suite, Non Smoking (Eco Plan - No Cleaning Service)

Highlights

Air conditioning
Fridge
LCD TV
Down duvet
Separate bedroom
Premium bedding
Bidet
Separate bath and shower
  • 39 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 7
  • 3 Single Beds and 1 Single Sofa Bed

View all photos for Comfort Double Room, Non Smoking, Eco Plan - No Cleaning Service

Premium bedding, down duvets, in-room safe, desk

Comfort Double Room, Non Smoking, Eco Plan - No Cleaning Service

Highlights

Air conditioning
Fridge
LCD TV
Premium bedding
Down duvet
Bidet
Shower/bath combination
Hairdryer
  • 15 sq m
  • City view
  • Sleeps 3
  • 1 Large Single Bed

View all photos for Twin Room, Non Smoking (Eco Plan - No Cleaning Service)

Premium bedding, down duvets, in-room safe, desk

Twin Room, Non Smoking (Eco Plan - No Cleaning Service)

Highlights

Air conditioning
Fridge
LCD TV
Premium bedding
Down duvet
Bidet
Separate bath and shower
Hairdryer
  • 30 sq m
  • Canal view
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Executive Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

Premium bedding, down duvets, in-room safe, desk

Executive Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

Highlights

Air conditioning
Fridge
LCD TV
Premium bedding
Down duvet
Bidet
Separate bath and shower
Hairdryer
  • 57 sq m
  • Canal view
  • Sleeps 9
  • 2 Single Beds and 3 Single Sofa Beds

View all photos for Family Suite, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

Premium bedding, down duvets, in-room safe, desk

Family Suite, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

Highlights

Air conditioning
Fridge
LCD TV
Down duvet
Separate bedroom
Premium bedding
Bidet
Separate bath and shower
  • 57 sq m
  • 1 bedroom
  • Canal view
  • Sleeps 9
  • 3 Single Beds and 2 Single Sofa Beds

View all photos for Standard Queen Room, Non Smoking, Eco Plan - No Cleaning Service

Premium bedding, down duvets, in-room safe, desk

Standard Queen Room, Non Smoking, Eco Plan - No Cleaning Service

Highlights

Air conditioning
Fridge
LCD TV
Premium bedding
Down duvet
Bidet
Separate bath and shower
Hairdryer
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, Non Smoking (Eco Plan -No Cleaning Service)

Premium bedding, down duvets, in-room safe, desk

Standard Twin Room, Non Smoking (Eco Plan -No Cleaning Service)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Fridge
LCD TV
Premium bedding
Down duvet
Bidet
Shower/bath combination
Hairdryer
  • 25 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Triple Room, Non Smoking (Eco Plan - No Cleaning Service)

Premium bedding, down duvets, in-room safe, desk

Standard Triple Room, Non Smoking (Eco Plan - No Cleaning Service)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Premium bedding
Down duvet
Bidet
Shower/bath combination
Hairdryer
  • 25 sq m
  • Mountain view
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Grand Twin Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

Premium bedding, down duvets, in-room safe, desk

Grand Twin Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

Highlights

Air conditioning
Fridge
LCD TV
Premium bedding
Down duvet
Bidet
Separate bath and shower
Hairdryer
  • 57 sq m
  • Canal view
  • Sleeps 11
  • 2 Single Beds and 4 Single Futons

View all photos for Superior Twin Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

Premium bedding, down duvets, in-room safe, desk

Superior Twin Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
LCD TV
Premium bedding
Down duvet
Bidet
Separate bath and shower
  • 30 sq m
  • Canal view
  • Sleeps 7
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Standard Twin Room

Premium bedding, down duvets, in-room safe, desk

Standard Twin Room

  • Sleeps 2

View all photos for Accessible Room

Premium bedding, down duvets, in-room safe, desk

Accessible Room

  • Sleeps 3

View all photos for Standard queen Room

Premium bedding, down duvets, in-room safe, desk

Standard queen Room

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2

View all photos for Standard Triple Room

Premium bedding, down duvets, in-room safe, desk

Standard Triple Room

  • Sleeps 3

View all photos for Comfort Double Room

Premium bedding, down duvets, in-room safe, desk

Comfort Double Room

  • Sleeps 2

View all photos for Executive River Twin

Premium bedding, down duvets, in-room safe, desk

Executive River Twin

  • Sleeps 5

View all photos for Junior Suite

Premium bedding, down duvets, in-room safe, desk

Junior Suite

  • Sleeps 4

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About the area

Located in Otaru, Hotel Nord Otaru is in the historical district and on a river. Shin Nihonkai Ferry and Otaru Tenguyama Ropeway are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Otaru Canal and Mount Tengu. Don't miss out on a visit to Otaru Aquarium.
Visit our Otaru travel guideOpens in a new window
Map
1-4-16 Ironai, Otaru, Hokkaido, 047-0031

What's nearby

  • Otaru Canal - 1 min walk - 0.1 km
  • Otaru City General Museum Ungakan - 2 min walk - 0.2 km
  • Sakaimachi Street - 5 min walk - 0.4 km
  • Otaru Music Box Museum - 15 min walk - 1.3 km
  • Shin Nihonkai Ferry - 2 min drive - 2.1 km

Getting around

  • Otaru Station - 8 min walk
  • Inaho Station - 20 min drive
  • New Chitose Airport (CTS) - 87 min drive

Restaurants

  • ‪ルタオ - ‬2 min walk
  • ‪小樽ビール 小樽倉庫No.1 - ‬4 min walk
  • ‪おたる政寿司 ぜん庵 - ‬3 min walk
  • ‪コメダ珈琲店 小樽運河通り店 - ‬3 min walk
  • ‪魚屋直営食堂 うろこ亭 - ‬1 min walk

About this property

Hotel Nord Otaru

Upscale hotel near Otaru Canal
Located close to Otaru Music Box Museum and Shin Nihonkai Ferry, Hotel Nord Otaru provides a garden, laundry facilities and a bar. The on-site restaurant, sizzle, offers breakfast and lunch. Guests can connect to free in-room WiFi.
Additional perks include:
  • Buffet breakfast (surcharge), self-parking (surcharge) and an electric car charging station
  • 1 meeting room, a vending machine and a front desk safe
  • A banquet hall, a lift and luggage storage
  • Guest reviews say great things about the helpful staff and location
Room features
All 98 rooms offer comforts such as premium bedding and air conditioning, as well as perks such as free WiFi and safes. Guest reviews speak positively of the cleanliness rooms at the property.
More conveniences in all rooms include:
  • Bidets, free toiletries and hairdryers
  • Fridges, daily housekeeping and desks

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Hotel Sonia Otaru
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
8.6 out of 10, Excellent, 1,001 reviews
The price is RM341
RM382 total
21 Jan - 22 Jan
Hotel Sonia Otaru

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Uncovered parking on site (JPY 1,200 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 9:30 AM for a fee: JPY 2,530 for adults and JPY 1,430 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • sizzle

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Garden
  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1996
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately JPY 2530 for adults and from JPY 1430 for children
  • Uncovered self-parking fee: JPY 1200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards and cash

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Nord Otaru
Nord Otaru
Nord Otaru Hotel
Otaru Nord Hotel
Hotel Nord Otaru Hokkaido
Hotel Nord Otaru Hotel
Hotel Nord Otaru Otaru
Hotel Nord Otaru Hotel Otaru

Frequently asked questions

Is Hotel Nord Otaru pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Nord Otaru?

As of 17 Jan 2026, prices found for a 1-night stay for 2 adults at Hotel Nord Otaru on 21 Jan 2026 start from RM 349.13, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Nord Otaru?

Self-parking is available for JPY 1200 per night.

What time is check-in at Hotel Nord Otaru?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Hotel Nord Otaru?

Checkout is at 11 AM.

Where is Hotel Nord Otaru located?

Situated in the historical district, this hotel is within 1 mi (2 km) of Otaru Canal and Otaru Music Box Museum. Shin Nihonkai Ferry and Otaru Tenguyama Ropeway are also within 3 mi (5 km). Otaru Station is 8 minutes by foot and Minami-Otaru Station is 21 minutes.

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Reviews

Hotel Nord Otaru Reviews

8.8

Excellent

8.8

Cleanliness

9.2

Location

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 527 out of 1001 reviews
Rating 8 - Good. 362 out of 1001 reviews
Rating 6 - Okay. 78 out of 1001 reviews
Rating 4 - Poor. 20 out of 1001 reviews
Rating 2 - Terrible. 14 out of 1001 reviews

Reviews

10/10 Excellent

Meng Hong

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, very courteous and attentive staff, excellent location.
Stayed 6 nights in Nov 2025

8/10 Good

Josh

Liked: Cleanliness
Clean and good breakfast
Stayed 3 nights in Dec 2025

6/10 Okay

Christina

Staffs are very nice and I liked breakfast buffet. But rooms are very outdated.
Stayed 1 night in Oct 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the staff helpfull when needed. The breakfast buffet was good. However, the buffet never changed dependant on the day.
Stayed 5 nights in Sep 2025

10/10 Excellent

Heather

Liked: Cleanliness, amenities, property conditions & facilities
Spacious rooms and great location
Stayed 1 night in Mar 2025

8/10 Good

Ting kwok Joseph

Liked: Staff & service

Good

Service is good, good communication, staff can speak English
Stayed 1 night in Sep 2025

10/10 Excellent

WONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy parking. Nice staff and clean room.
Stayed 1 night in Feb 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient and helpful staff
Stayed 2 nights in Feb 2025

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, friendly and helpful staff, and easy to get around.
Stayed 2 nights in Apr 2024

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay - out very spacious and comfortable home away from home. Everything from check in with welcoming attentive reception staff to other staff, the view from the room, the location, the ambiance/ decor - this hotel is recommended. The only negative - no coffee provided in the room or at reception.
Stayed 3 nights in Mar 2025

10/10 Excellent

Leon Tee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location overlooking the Otaru river. Walking distance from JR Station. Nice and spacious room for family.
Stayed 1 night in Dec 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great views

The view from the window was fantastic with unblocked view of the canal.
Stayed 2 nights in Dec 2024

8/10 Good

Zhaonan

Liked: Cleanliness, staff & service
The hotel is a bit old. But its location is very good. I like its breakfast best.
Stayed 1 night in Feb 2025

10/10 Excellent

herman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location location location

Convenient location, walking distance to most of an attraction rooms are decent size and clean. Staff are friendly and parking is right in the hotel with fee
Stayed 1 night in Jun 2024

8/10 Good

Ric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast
Stayed 1 night in Dec 2023

10/10 Excellent

Chang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from staff. Near to Otaru canal.
Stayed 1 night in Jun 2024

6/10 Okay

Felicity

Liked: Staff & service, amenities
Disliked: Cleanliness
Great location next to canal. Room was dated and there were spots that weren't that clean, grout coming off the bathroom and debris behind the toilet seat...
Stayed 2 nights in Feb 2025

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so helpful from the minute we checked in. We were early but they had the room ready for us and it was a huge wonderful room with spacious bathrooms and a quiet place. The decor and interior are rather dated and unremarkable, but it is kept very clean and neat. It's as if you've stepped into a time machine back to the 60's. But, that's not necessarily the worst thing. Everything seems to slow down and people take time to do their jobs with care and oride. We loved it!! The breakfast was fresh, delicious, and amazing variety of japanese and western breakfast items. Everything was so fresh and so well prepared with plenty of Hokkaido specialty items. Just skip the oddly dry roast pumpkin and overcooked sticky corn (fresh corn only needs 3 mins in boiling water). The location is excellent and it's a small town so easy to walk to see sights. This place is well worth going to! Everyone had a positive and caring manner to them. It was truly a refreshing experience!!
Stayed 2 nights in Oct 2025

6/10 Okay

MIN FERN

Liked: Cleanliness, staff & service
Right in front of canal. Walking distance to Lawson, main shopping street. Walkable to Otaru Station
Stayed 2 nights in Sep 2024

10/10 Excellent

Chua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good location right next to the otaru canal. 10-15 minute walk to the shopping street. Superb breakfast, very clean rooms, aesthetic hotel. I have nothing to complain about!
Stayed 1 night in Sep 2023

8/10 Good

Hongxin Randal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just next to the canal and the brewery is a plus, but it’s a little far from the Sakaimachi shopping street. Rooms are normal but clean, hotel staff is friendly. Carpark is a little unexpected, using a parking conveyor lift but staff are on hand to guide you through the process
Stayed 1 night in May 2024

8/10 Good

Nicholas

Liked: Cleanliness, room comfort

Great location

Great, central location. The sights of Otaru were walkable and there were plenty of shops and restaurants nearby (although be warned yhat Otaru gets very quiet at night and most things close early). The hotel is very traditional (some might say old fashioned) but it was clean enough and comfortable. Fine for a short stay. Our room had a lovely view over the canal and the bed was comfortable. Decor was, again,very traditional. Wifi was decent. Well stocked amenity drawer in the lobby. Check-in was strictly at the designated check-in time and not a monent before (this seemed a common theme during our time in Japan). The check-in experience was slightly off putting as the lobby area stank of stale cigarette smoke. I learnt that this was because the designated smoking lounge was in the lobby. I think this should be reviewed, as it's extremely unpleasant as a non-smoker. The top floor bar was a lovely spot for drinks in the evening (and so well priced). Parking was easy enough and was around £6 per night. We didn't have breakfast as we needed to leave early the next morning.
Stayed 1 night in Aug 2025

8/10 Good

May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Stayed in an Eco room - god for short stay of 1-2 nights not so good for longer stay. Toilet not clean after 2 days smelled :(. Trash cans are not segregated no meaning to eco! Room gets too hot and windows cannot be opened. Location of hotel is good.
Stayed 3 nights in Jan 2025

8/10 Good

Cale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Nord has an old style charm That matches with the art and ambiance of Otaru. The interior is modern with flairs of older architecture for artistic purposes and it pulls it off well. The room was clean, but a bit small even for Japanese sized people. I suggest to get something bigger than the comfort double room. Other than that, the Nord was just as good as any other Japanese hotel.
Stayed 5 nights in Feb 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Nord Otaru, situated alongside the canal, provided an excellent experience. The spacious room accommodated our needs, offering comfort with a cozy bed and pillows, ensuring a good night's rest after our skiing activities. In close proximity, numerous shops line the street, offering confectionery snacks, cakes, and biscuits. The hotel staff were exceptionally helpful, providing clear directions when asked about nearby shops. Convenient parking was available at the hotel, costing ¥1,200 for the night. Despite a momentary lapse in misplacing my room card, the hotel's reception promptly returned it when I inquired, showcasing excellent customer service. Kudos to the staff!