Cari Hotel Kapsul di Sant'Erasmo

"Beautiful property! Helpful staff. Great breakfast and rooms. Love the location!"

"Great hotel. Service was excellent."

"The hotel and the property were gorgeous. It was a beautiful respite from the crowds of Venice. Concierge was very helpful. Unfortunately, the air conditioner in the room didn’t work during our hot, two night stay. The lights flickered on and off frequently. The maintenance staff tried to fix the air conditioner after the first night with no success. The thermostat beeped incessantly all night after the attempted repair."

"The female staff in the mornings contined to take male guests ahead of me . Each time saying “ just let me finish with him “ Ignoring that i was first in line and should be teated equally . It was dismissive and unpolite . In this front desk clerks eyes i was insignificant and i did ask her what it was about me she felt it was ok to give me such lack of respect. She said i am sorry i didnt see you and it was only a lie. I was standing right in front and she looked directly at me"

"Excellent location. We found the property very clean, comfortable and well maintained. We enjoyed the included breakfast and staff were very helpful with restaurant reservations and planning of outings."

"We had a spectacular stay at Palazzo Veneziano. From the moment we arrived, the service was excellent. They kindly upgraded my daughter and me to a junior suite, which was spacious, beautifully designed, and made our vacation feel truly special. A major highlight was the complimentary excursion they offered us to Murano to watch the master glass blowers at work—it was fascinating and seamlessly arranged. The hotel staff was also incredibly helpful in arranging our transportation to the airport,...

"We stayed over one night to tour Venice for one day. After check in we tried to have a quick bite at the bar that offered lunch items. Our drinks came right away then a staff member seemed like she forgot to put in our lunch items- there were two of them and we waited for what seemed to be an hour for the lunch items. It seemed like the person who took the order might have been new but the order was not put in until the more supervisory person asked about it and why it was not ready. Other...

"We were looking forward to eating at the hotel but the restaurant is shut which no one told us before. Despite sending me a PDF about my upcoming trip, encouraging me to eat there. There is no room service available either even though there is a QR card in the room with the room service menu. "

"The staff was very helpful leading up to our stay. They helped coordinate transportation from the train station to the property, where they had a dock right in front of the hotel. A public transportation station is only a few steps from the hotel as well. They also help set up transportation from the hotel to the airport upon checkout. We got to the hotel before our room was ready so they let us store our bags and they put them in our room when it was ready. They had complimentary drinks for us...

"The hotel was elegant and beautifully maintained. The staff were exceptionally helpful and attentive throughout our stay. Breakfast was absolutely delicious, with a wide variety of choices to suit every taste. The location was perfect—right in the heart of the city—yet our room remained quiet and peaceful. When we checked out, the hotel kindly stored our luggage until we were ready to collect it later in the day, which was incredibly convenient and much appreciated.Definitely would stay here...

"Personnel professionnel, sympathique qui nous a assisté dans la recherche de restaurateurs locaux."