"The staff communicated effectively in English and were able to assist with basic questions, which made the stay easier overall. While we did not intend to spend much time in the room, the accommodations did not match the photos presented at the time of booking, which was disappointing.
Access to our assigned “orange” room required climbing 62 steps, which may be a consideration for some guests. Additionally, air conditioning was not available due to local seasonal regulations, and the room became uncomfortable at times—particularly with mosquitoes present each evening. There were also no fans provided.
The room itself was minimally equipped, with very limited luggage storage, no desk, and no microwave. Lastly, while the property does offer complimentary activities or options, these were not communicated unless specifically requested.
Overall, while the staff was courteous, there are several areas where clearer communication and improved room conditions would significantly enhance the guest experience."