Search Aparthotels in Puerto Morelos

"Hurry up and wait for service here. "

"Large property , several pools and restaurants "

"If you’re looking for a Murphy’s Law vacation experience, this is the place for you. Sensira oversold the dates that we were there and had no operational strategy in place. 3,000+ guests and not nearly the staff to accommodate. I booked a room with two beds; we were given a room with one bed and told there was nothing they could do. There were three of us. 2 hour waits for lunch, only one bar open during the day leading to 30+ minute wait for anything other than water, pool towel restrictions (a family of 3 but you couldn’t get more than 2 pool towels), incredibly slow dinner service (2+ hours for basic meals), none of the hospitality services advertised (no butler, concierge, generally anyone to handle questions), room service orders denied due to “too many requests”. This happened every night. Dirty rooms, dirty bathrooms, generally dirty facilities, dirty restaurants; we saw a cockroach at breakfast and reported to a busboy who grabbed another busboy so that they could laugh together at the cockroach, then walked away. No one ever removed it from the restaurant. All three of us have Celiac disease; there were no accommodations. Prior reviews highlight gluten free options at the buffet; there were none. I informed the concierge of our allergies ahead of arrival; no one ever responded. When I asked about gluten free options on our first day I was laughed at. The overall sentiment of the staff, when you could find someone, was “not my problem” Go literally anywhere else."

"I don't generally return to any place twice. This resort being the exception. Great food and variety of restaurants. Clean pools. Friendly staff. Excellent service in all areas. They even sorted out their wifi (if you've seen other reviews of that don't worry. It's all good now). Safe. Secure. Quick easy walk into town. Ventus Ha is a bit quieter. More adult focused. Never an issue finding space by the pools. Ventus Ha offers more shade options near pools. Reception and housekeeping are above average. I'll see you again soon. "

"The room was fantastic, the ocean view was great, and most of all, the pools were so relaxing! On top of all of this, the kind staff were amazing. Some of the nicest hospitality I have ever experienced. Great resort!"

"February 2026 Breathless is breathtaking! Butlers Esteohania and Gamboa were beyond accommodating and always available with any questions we had. They made our honeymoon/anniversary so very special. ❤️ The pool staff at the Xhale Pool were amazing. Fun atmosphere with games, music, activities … no boredom! We were served amazing drinks by Edwin and Roger, and the Cabana guys were so great. Victor (thank you thank you we will miss you!) had our cabana bed always ready for us with a smile and Vicente made us feel welcome. All the guys were funny and friendly. Above all, were were extremely thankful for the doctor in house, Sergio. Saved our trip! Can’t say enough. We will absolutely return to this resort. It’s laid back when you want it to be, a pretty good party bar, and the foooood was incredible. Entertainment was unique each night. A fair value for the money. Extra points for a swim out river off the patio, room cleanliness, and just all around fun and hospitable environment. Loved the raccoons, iguanas, and birds just beautiful! ☀️🫶🏻"

"Terrible!!! Im 32 but there was a highschool spring break event there. they wouldn’t let anyone order more than one drink at a time so I couldn’t even get my wife and I a drink without her present aswell. Also wouldn’t serve shots until all the 18yr olds went to bed. Would’ve been very nice if that wasn’t the case "

"D "

"Delightful and relaxing experience. Very clean place everywhere you look. Great food and lots of options that aren’t crowded. Staff is warm and welcoming. The pools, especially the lazy river are large!"