Hotel Dekat Terminal Maritim Puerta Maya

"Awesome"

"A lovely place to stay. Everything we needed was available. The grounds were like a little oassis. The staff was friendly and helpful. I would definitely stay there again."

"Love the new elevator!"

"The rooms are old and not clean. The sliding doors barely work. The property is worn down and needs a lot of work. We didn’t have hot water for three days and they could have cared less. Disappointed, but you get what you pay for. "

"Excellent hotel. Fantastic food. Nice excursions. Relaxing environment with beautiful pool overlooking the sea. Great entertainment. Very safe and welcoming. Spa was very comforting. Staff were extremely helpful and supportive. "

"Excelente ubicación, el área para snorkel muy padre. La cena muy rica y buen servicio. Recomiendo 100% el paquete con alimentos y bebidas. Lo único que no nos gustó fue el servicio en el desayuno y la primera habitación q nos dieron por qué pagamos vista al mar y nos dieron una habitación con árbol enfrente y vista hacia un techo con condensadoras de Aires y que hacían ruido. El personal nos ayudó y nos dio un upgrade complementario al piso más alto y la vista fue espectacular. "

"Los alimentos son de excelente calidad."

"Great budget friendly hotel. The staff is super friendly. Housekeeping was exceptional! The rooms are vintage themed with comfortable beds. The pool is nice, the hot tub though was not heated unfortunately. No food options on site, but only a 2 minute walk to store. Better option for breakfast or dinner is Noventa y tres which has amazing food! 3 minute walk. Would stay here again! "

"The property was gorgeous and perfect for me, my parents and my 8 year old son. What we loved most is that the guests were approx. 65% native, 25% American, and 10% European. The staff and customer service was 5 star all the way!"

"Nice quiet vacation "

"Overall we enjoyed our stay (April 2026). We enjoy snorkelling so it was nice to be able to do that from the beach club. The location is great in that you can easily walk to town. We had no issue acquiring a beach chair for the day, though I think that was due to lower hotel occupancy at the time. The dining room was not overly busy and the food was good, although not a huge spread, we could always find something we liked to eat. I think if the hotel was at full capacity we likely would...

"We have stayed here 3 times now. Arrived early and could not check in. At check in time lines were very long. Service very slow. When we did check in they gave us 2 double beds when our res clearly said King. Was then told we had to take what’s available to which i refused. Fridges dont work, patio lights are left on regardless till 930pm. You cannot control the light coming into your room and there is no blackout curtains. Birds in buffet food … "

"To begin with we were lied to about our stay we were showed pictures of what our unit would look like and we got there a total different situation nasty I can go on and tell you everything, but it would take more than what this page would let me write"

"The property owner was very unresponsive. It was missing a few important amenities, which we then purchased under our own cost. Although the owner promised that we will be reimbursed for the cost, no actual reimbursement was given. There were water leakage in multiple spot which the owner failed to provide any solutions on. The WiFi in the house was not functioning properly neither. There were rust on most metal items inside the bathroom, and it was very moldy. The unit sits right on the main...

"Staff was very nice. Beach area nice and relaxing. Rooms clean and comfortable."

"Nous avons passé un séjour globalement agréable à l’hébergement Sayu à Cozumel et nous le recommandons. L’emplacement est idéal, très près du centre-ville. Le site est magnifique, avec un beau jardin et une piscine très appréciée. Points positifs : lit King très confortable, climatisation silencieuse, 2e réfrigérateur pratique, grande table extérieure parfaite pour les repas, eau de douche bien chaude. Les vélos prêtés sont agréables mais malheureusement seulement 2 fonctionnels, les autres...

"This place was great! Friendly staff, quiet, pool was great and location was awesome. Would definitely stay again"