Hotel Dekat Pusat Membeli-Belah Royal Village

"A lovely place to stay. Everything we needed was available. The grounds were like a little oassis. The staff was friendly and helpful. I would definitely stay there again."

"Awesome"

"Love the new elevator!"

"The rooms are old and not clean. The sliding doors barely work. The property is worn down and needs a lot of work. We didn’t have hot water for three days and they could have cared less. Disappointed, but you get what you pay for. "

"Excellent hotel. Fantastic food. Nice excursions. Relaxing environment with beautiful pool overlooking the sea. Great entertainment. Very safe and welcoming. Spa was very comforting. Staff were extremely helpful and supportive. "

"Excelente ubicación, el área para snorkel muy padre. La cena muy rica y buen servicio. Recomiendo 100% el paquete con alimentos y bebidas. Lo único que no nos gustó fue el servicio en el desayuno y la primera habitación q nos dieron por qué pagamos vista al mar y nos dieron una habitación con árbol enfrente y vista hacia un techo con condensadoras de Aires y que hacían ruido. El personal nos ayudó y nos dio un upgrade complementario al piso más alto y la vista fue espectacular. "

"Very small resort. Tiny beach."

"El hotel está muy cómodo. El personal es muy amable en general. Los chicos de entretenimiento son geniales y sus dinámicas y los shows para animar a los huéspedes muy creativos y profesionales. La comida muy rica y las bebidas son muy variadas. No me gustó que tuvieran costo adicional las camas en el área de alberca y playa aunque sí estoy de acuerdo en reservar para evitar abusos o malestar. Nos sentimos muy agusto y estamos satisfechos en relación al costo por nuestra estancia."

"We have stayed here 3 times now. Arrived early and could not check in. At check in time lines were very long. Service very slow. When we did check in they gave us 2 double beds when our res clearly said King. Was then told we had to take what’s available to which i refused. Fridges dont work, patio lights are left on regardless till 930pm. You cannot control the light coming into your room and there is no blackout curtains. Birds in buffet food … "

"To begin with we were lied to about our stay we were showed pictures of what our unit would look like and we got there a total different situation nasty I can go on and tell you everything, but it would take more than what this page would let me write"

"The property owner was very unresponsive. It was missing a few important amenities, which we then purchased under our own cost. Although the owner promised that we will be reimbursed for the cost, no actual reimbursement was given. There were water leakage in multiple spot which the owner failed to provide any solutions on. The WiFi in the house was not functioning properly neither. There were rust on most metal items inside the bathroom, and it was very moldy. The unit sits right on the main...

"Staff was very nice. Beach area nice and relaxing. Rooms clean and comfortable."

"Nous avons passé un séjour globalement agréable à l’hébergement Sayu à Cozumel et nous le recommandons. L’emplacement est idéal, très près du centre-ville. Le site est magnifique, avec un beau jardin et une piscine très appréciée. Points positifs : lit King très confortable, climatisation silencieuse, 2e réfrigérateur pratique, grande table extérieure parfaite pour les repas, eau de douche bien chaude. Les vélos prêtés sont agréables mais malheureusement seulement 2 fonctionnels, les autres...

"This place was great! Friendly staff, quiet, pool was great and location was awesome. Would definitely stay again"

"Amazing hotel, with an amazing staff. I have never stayed at a hotel where the entire staff was so helpful, accommodating, pleasant and friendly. My room was on the 4th floor and had a terrific view of the pier where the cruise ships came in, but was just far enough away so as not to be inundated with ship passengers. Great location from which you could easily and safely walk to restaurants, shopping, the plaza, and two large grocery stores if you needed to pick up stuff. I would highly...

"Súper atención lo recomiendo mucho "