Hotel Mesra Haiwan Kesayangan di Playa del Carmen

"We booked to Expedia and the hotel did not recognize our booking even though we had confirmation on our phones. So we’re forced to stay elsewhere. After charging me $1600 American dollars."

"We were with family , and we liked it . "

"Loved the hotel - unfortunately there was a large group event and some restaurants were closed but overall staff to guest ratio is amazing, great food option although a bit expensive"

"The hotel is beautiful, from the street and the lobby to the room. The room was spotless, quiet, and the bed, bedding, and pillows were super comfy. The staff (Alma, at the front desk) was incredibly helpful, kind, and friendly. We felt welcomed from the moment we crossed the door. The rooftop is also beautiful. It's clean and comfortable, and has a great view. Our room had an ocean view, which is technically accurate, and although you can see it from the bed, you are actually seeing it from...

"best all inclusive resort ever!"

"Cuando me quise registrar en la recepcion Edgar, el de recepcion, fue muy grosero y me dio una respuesta muy cerrada al momento de yo no tener una identificacion. Cuando yo tenia todos los comprovantes de ser la persona en ocupar la reservacion. Yo sabia que se arreglaria todo pero el me dijo que no podia hacer nada!!! Pues es el precio del hotel es para tratar a los habitantes con cortesia y el fue muy grosero y falta de etica profesional. Nunca se me pidio una disculpa ni de parte de el ni del...