Dorchester Collection Pacific States hotels

"Here’s the good stuff: location is great. Absolutely terrific. The rest of the story: housekeeping did not refill toiletries despite repeated visits to the front desk. Our “upgraded“ room turned out to not be upgraded, and was loud all night because of the elevators it was up against. At check-in, the front desk clerk told us she would text us when our room was ready. Hours later, with no text received, we went back to the front desk where they told us, “your room has been ready for hours.” The view we were supposed to have with the reservation turned out to be nonexistent. The room was somewhat worn and battered, and the clown who installed toiletry pumps in the shower put them on the wrong wall. The breakfast restaurant was overpriced and underwhelming. I could go on and on. Nothing made the place a dump, but for a four-star hotel that charges premium prices, you should expect much more than the mediocre effort they put into taking care of customers. Let’s be clear: you are paying premium prices for location, location, location. Don’t expect more. "

"Good area to be around but you have to pay for parking at hotel, smh"

"This is our 3rd stay here , when at Disneyland this will be our hotel to stay at. Great staff, clean quiet , family friendly, the breakfast is second to none!"

"This was a great stay ! Near everything ! Very convenient. The parking lot to elevator was sketchy . I felt like I was gunna get assaulted but that had nothing to do with the hotel . I would most definitely stay here again .. if parking came with hotel stay . But it doesn’t . You pay about $50 for parking . $100 deposit also once you get there ."

"One of the best breakfast , great amenities, must experience. "

"Hotel staff was very accommodating. When I got there I was able to upgrade my room for a fraction of the cost. Right on the beach shopping right across the street."

"This is the place I come to once a year to step away from the world. It gives me real peace.I will come again and again and again. The staff here is always top tier."

"Location is perfect to the arena! Staff super friendly! Super clean!"

"The parking situation took us by surprise, it is $74 per day self-park. We requested housekeeping and no one cleaned the room. I don’t like bothering people so the stay was okay. Probably will not book with hilton again."