Hotel Dekat Normansfield Theatre

"We loved our room, our drinks, our meals, the quiet location, and the fantastic staff! So happy we chose The Queen’s Head and would love to stay again!"

"Charming hotel with very friendly staff that is a great central for day trips to Windsor, Hampton Court, and London. The train station is a 5-10 min walk from the hotel. The hotel is kitty corner to the Thames. You can walk 5-10 min to restaurants, or enjoy the one at the hotel. Room was spacious and had all the necessary amenities. The car park for guests is the icing on the cake."

"I stayed at the Mitre several times during my visit to England. Not only is the location amazing, opposite Hampton Court Palace, on the River Thames, and close to Bushey Park, but the staff are fabulous. They go above and beyond. Professional, kind, thoughtful, helpful and welcoming. Special shoutout to Ashley, Sabrina, Alina and Blaze - thank you. Good to know - Air conditioning units were being installed in some of the bedrooms as I left!!"

"The property was nice and the staff were very friendly and extremely helpful. The location is far from the city center but I actually enjoyed the location. "

"The parking and elevator system must be improved. Nothing connects and you must go through urine soaked “tunnels” to get to your car. A very clean hotel and nice once inside. But I would not ever recommend somebody stay here if they are driving in. All elevators on the garage were broken (4-5) and the ones in the hotel did not connect and also some don’t take you to street and some do. We spent most of our “leisure time” trying to figure out where to park, how to carry luggage, and trying to...

"Clean room, friendly staff, very good breakfast"

"Zweckmäßiges , sauberes Zimmer, sehr hilfsbereiter und höflicher Personal."

"It was clean and staff were great"

"Room lovely but not well sound proofed and the corridor noise seemed v loud. Great location, lovely decor. We stayed for a very short time and didnt use bar or eat. However we asked if breakfast was still available at 9.55 and the staff said "I dont think so". They could have asked chef, before dismissing our query, so that left us feeling less pleased with our stay. We had a gorgeous brekky at the Anglers by the lock, so if you miss the 10am deadline try there 🙂"

"Great stay, great staff. Very friendly and attentive."

"Breakfast was way too expensive"

"Lovely, clean and quiet rooms. Lunch in the pub garden as really nice. Would definitely recommend."

"Lovely hotel conveniently placed for Richmond. Lovely views. Very good value. Very helpful staff."

"My husband and I spent 2 nights at The Swan Inn. The staff were all fantastic and the food at the restaurant was great. Having a breakfast cooked to order included in the price was a nice surprise. The accommodation was good value and the bedroom, while small, was well designed. The shower was fabulous with lovely shampoo and soaps. Our only criticism was the bed and pillows. The mattress was mis-shapen (so much so that I fell out of bed twice). The duvet was too small and the pillows were...

"Very clean accommodating hotel but unfortunately in the morning there was no hot water for a shower our friends in room 611 also didn’t have hot water they did call to reception who sent someone up with 2 bottles of water……random!! When we checked out we reiterated that there was no hot water in our rooms for a shower which we obviously needed after a long day out. The receptionist was apologetic but we still feel that this was not good enough a hot water shower is essential in a hotel stay."

"Edwina was a welcoming host! Nothing was too much trouble! Made sure we always had what we need! Accommodating our American car! Fabulous fresh cooked breakfast! Room was lovely which was cleaned daily. The best shower pressure! Tea coffee, water and juice in the room. Great location, walking distance to Esher town centre and the Racetrack! Highly recommend Edwinas home!"

"Parking rough. 15 spots only."

"Clean, safe and comfortable."