"Overall, the staff and hotel amenities were amazing and we really enjoyed our stay. However, the cleanliness of the resort had much to be desired. In our first room, there was a mineral and biofilm build up in the sink faucet, big lumps of dust covering the vents and bathroom door, a broken latch on said door, and a broken seal on the sliding door to the balcony that made it foggy. We asked to switch rooms after noticing these details on our first day. Our second room had a smaller but still noticeable mineral build up in the faucet, something plant-like poking out of the ceiling, dripping wood stain from a beam, trash under the tv stand (from previous inhabitants), and a random termite swarm the night of our fifth day. Every time housekeeping came to clean and restock our room, no one addressed the faucet buildup, wood stain, mystery ceiling intruder, or trash under the tv stand (which we found ourselves on our last day). Aside from our rooms, the pool chairs, umbrellas, and parts of the restaurant outside were covered in bird waste and were not cleaned. The staff were very helpful throughout our trip and we thoroughly enjoyed the amenities, but the cleanliness of the resort overall really took away from the experience."