2/10 Teruk
Zeenat, Fremont
31 Dis 2025
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
I would have liked this place a lot had it not been for the terrible interaction I was left with while checking out. The assistant manager was so unlike any Hawaiian hospitality managers I have interacted with - and I’ve been to Hawaii probably 13 times now. There’s a feeling of warmth, love, and humanness when you come here. Long story short - I had requested 15-20 min past the checkout time because I was only there for a few hours because of a flight delay and was exhausted so needed some extra “minutes” to get everything together. She refused and said “sorry but the housekeepers will actually be waiting outside already when you are leaving” - as a comm major, I was appalled that she could even say something so obnoxious to a customer who paid $900 for staying 10 hours at the hotel! That really spoiled it for me - I usually stay at the Ritz every time I come here but this was unexpected and I actually really liked the hotel and the room - but honestly even the other staff members up front had this really negative energy around them which is what I really value. So no, wouldn’t recommend. We like smiles, we like love, we like warmth!
Zeenat
Menginap 1 malam pada Dis 2025
