Ibrahim Al Khalil Road,, Ash Shubaikah District, Makkah
Ulasan
8.8
Cemerlang
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Penilaian 10 - Cemerlang. 28 daripada 43 ulasan" "
10 - Cemerlang
28
Penilaian 8 - Baik. 7 daripada 43 ulasan" "
8 - Baik
7
Penilaian 6 - Boleh diterima. 4 daripada 43 ulasan" "
6 - Boleh diterima
4
Penilaian 4 - Lemah. 3 daripada 43 ulasan" "
4 - Lemah
3
Penilaian 2 - Teruk. 1 daripada 43 ulasan" "
2 - Teruk
1
9.4/10
Kebersihan
9.2/10
Kakitangan & perkhidmatan
9.6/10
Kemudahan
9.2/10
Keadaan hartanah & kemudahan
8.8/10
Mesra alam
Ulasan
6/10 Boleh diterima
BASIM, ALKHOBAR
Mengembara bersama keluarga
21 Mei 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Rooms to adjacent with very narrow corridor which made it extremely noise & couldn’t sleep
BASIM
Menginap 2 malam pada Mei 2024
10/10 Cemerlang
Seyti
20 Mei 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
One of the best hotels I have ever stayed in. The staff were extremely nice, welcoming and helpful. I was actually sad that I was leaving. The receptionists were all wonderful and treated me very well.
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
جميل وهادئ
Othman
Menginap 2 malam pada Mei 2024
10/10 Cemerlang
Zain
Mengembara bersama pasangan
28 Apr 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Everything was good except a staff member told us not to eat at the sitting area when our room was being cleaned.
Zain
Menginap 3 malam pada Apr 2024
10/10 Cemerlang
Abubeker
25 Apr 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I had great stay in this marvellous hotel. They gave friendly and helpful services during our stay
Abubeker
Menginap 5 malam pada Apr 2024
6/10 Boleh diterima
Nazir
Mengembara bersama pasangan
24 Apr 2024
I think the property is definitely over charged not worthy at all dinning is very expensive in the hotel rooms are quite small but close to haram but price is definitely way too much they even charge even if you use one drink and the cost you need to pay is 40 rials which is just a rip off I ll not stay there again even security guard was not letting our taxi go in and big language barrier staff bit rude and greedy
Nazir
Menginap 2 malam pada Apr 2024
8/10 Baik
Fouad
22 Apr 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan
Fouad
Menginap 2 malam pada Apr 2024
10/10 Cemerlang
Mohammad
12 Apr 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
.
Mohammad
Menginap 1 malam pada Apr 2024
10/10 Cemerlang
Khadijah, Los Angeles
Mengembara bersama keluarga
7 Apr 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
This property was 19 days old when we stayed there. Prime location, excellent buffet, delicious in room dining options, highly recommend. We truly enjoyed our stay, and we will be back!
Khadijah
Menginap 2 malam pada Apr 2024
8/10 Baik
Ali
6 Apr 2024
Ali
Menginap 3 malam pada Apr 2024
10/10 Cemerlang
hafsa
Mengembara bersama keluarga
6 Apr 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Having stayed in many hotels in Makkah & around the world I must say this has to be one of the most memorable.
Everything from check-in until check-out (& beyond) was smooth. Lovely Danya assisted us with check-in & ensured we got the exact room we specified. We booked Haram view however requested it to be in Tower 1 which Danya went above & beyond to accommodate.
The hotel is in very close proximity (within minutes) to the Haram however due to crowd control during Ramadhan the roads were often blocked off nearer to prayer times so it’d take longer to get to the Haram - to avoid the detours I’d just recommend leaving the hotel a little earlier.
We had both iftaar & suhoor at the hotel restaurant. The restaurant & all the staff were just amazing. They were incredible with serving with efficiency & great hygiene especially with the sheer pressure they were under in ensuring everyone was fed in the very limited time between Iftaar & Isha Salah. The consistent excellent quality & choice of food was extremely impressive - from the fresh juices, lobster/king prawns to the different varieties of cuisines & desserts - I must say I’ve never seen buffet food with such great quality ever! Also a shout out to Waseem the restaurant manager for accommodating our request on the last day too!
hafsa
Menginap 5 malam pada Mac 2024
10/10 Cemerlang
Eissa, Istanbul
5 Apr 2024
Eissa
Menginap 3 malam pada Apr 2024
4/10 Lemah
Ibrahim
4 Apr 2024
Sukakan: Keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
The service of the property is below other options in the area, the stuff was not friendly, the room service most of the they do nt answer the phone, and the room dinning options are very limited after iftar… the property forces the guest to only got for certain packages.
As much the building was beautiful, as much as the customer service were not up to standards except for the reception team.
Ibrahim
Menginap 2 malam pada Apr 2024
10/10 Cemerlang
Nawaf
Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama pasangan, Mengembara bersama kumpulan
30 Mac 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
A
Nawaf
Menginap 2 malam pada Mac 2024
10/10 Cemerlang
Imane
28 Mac 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Good
Imane
Menginap 6 malam pada Mac 2024
10/10 Cemerlang
Hifa
Mengembara bersama keluarga
16 Mac 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
I love everything about this hotel.
Hifa
Menginap 2 malam pada Mac 2024
Respons daripada Best Regards, Reservation Department. pada 17 Mac 2024
Dear Valued guest,Thank you for choosing Jumeirah Makkah for your upcoming stay.We look forward to welcoming you and continuously look for ways to ensure your stay is memorable.We are delighted to serve you and if you have any questions or concerns do not hesitate to contact us in order to begin your spiritual journey at our hotel haven overlooking Masjid Al Haram.
10/10 Cemerlang
Mohammed
2 Mac 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great stay
Mohammed
Menginap 3 malam pada Feb 2024
Respons daripada Muhammad Saud pada 13 Mac 2024
Dear Mr. Mohammed, We sincerely thank you for choosing Jumeirah Jabal Omar Makkah as your premier destination in the Holy City of Makkah. We extend our appreciation to you for sharing your stay experience with us. It gives us immense pleasure to learn that your stay with us was comfortable and pleasant. Your feedback is highly valued, and we assure you that it will be shared with all relevant departments. The entire team is eagerly looking forward to the opportunity to welcome you back soon. We assure you that we will make every effort to ensure your next stay with us will be even more enjoyable. Thank you for choosing Jabal Omar Jumeirah Makkah! Best regards, Muhammad SaudHotel Management team
10/10 Cemerlang
Rana ahsan
1 Mac 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Really a 5 star facilities.
Rana ahsan
Menginap 3 malam pada Feb 2024
Respons daripada Muhammad Saud pada 13 Mac 2024
Dear Ms. Rana Ahsan, We sincerely thank you for choosing Jumeirah Jabal Omar Makkah as your premier destination in the Holy City of Makkah. We extend our appreciation to you for sharing your stay experience with us. It gives us immense pleasure to learn that your stay with us was comfortable and pleasant. Your feedback is highly valued, and we assure you that it will be shared with all relevant departments. The entire team is eagerly looking forward to the opportunity to welcome you back soon. We assure you that we will make every effort to ensure your next stay with us will be even more enjoyable. Thank you for choosing Jabal Omar Jumeirah Makkah! Best regards, Muhammad SaudHotel Management team
10/10 Cemerlang
Sulayman
Mengembara bersama keluarga dan kanak-kanak
27 Feb 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Perfect location. Beautiful, clean hotel. Top class service. Great breakfast.
Sulayman
Menginap 5 malam pada Feb 2024
Respons daripada Muhammad Saud pada 13 Mac 2024
Dear Mr. Sulayman, We sincerely thank you for choosing Jumeirah Jabal Omar Makkah as your premier destination in the Holy City of Makkah. We extend our appreciation to you for sharing your stay experience with us. It gives us immense pleasure to learn that your stay with us was comfortable and pleasant. Your feedback is highly valued, and we assure you that it will be shared with all relevant departments. The entire team is eagerly looking forward to the opportunity to welcome you back soon. We assure you that we will make every effort to ensure your next stay with us will be even more enjoyable. Thank you for choosing Jabal Omar Jumeirah Makkah! Best regards, Muhammad SaudHotel Management team
10/10 Cemerlang
Thanida
27 Feb 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Nice and clean hotel
Thanida
Menginap 3 malam pada Feb 2024
Respons daripada Muhammad Saud pada 13 Mac 2024
Dear Thanida,We sincerely thank you for choosing Jumeirah Jabal Omar Makkah as your premier destination in the Holy City of Makkah. We extend our appreciation to you for sharing your stay experience with us. It gives us immense pleasure to learn that your stay with us was comfortable and pleasant. Your feedback is highly valued, and we assure you that it will be shared with all relevant departments. The entire team is eagerly looking forward to the opportunity to welcome you back soon. We assure you that we will make every effort to ensure your next stay with us will be even more enjoyable. Thank you for choosing Jabal Omar Jumeirah Makkah! Best regards, Muhammad Saud Hotel Management team
4/10 Lemah
Abdellah
Mengembara bersama pasangan
13 Feb 2024
Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Retard lors d’arrivée. La suite n’est pas prête, la porte qui se ferme pas, personnel qui dérange en plein prière et des employés qui viennent prendre des mesures pour d’éventuelles travaux pendant notre séjour.
Manque de professionnalisme. Vraiment ils ont beaucoup à apprendre dans l’hôtellerie.
Abdellah
Menginap 3 malam pada Feb 2024
Respons daripada Muhammad Saud pada 13 Mac 2024
Dear Mr.Abdellah, Thank you for sharing your experience of your recent stay at Jumeirah Jabal Omar Makkah. Your feedback is invaluable to us, and I extend my sincere apologies for the inconveniences you encountered during your time with us. I regret to hear about your dissatisfaction with the level of service during your stay. Please know that this falls short of the high standards we strive to maintain, and we take your concerns very seriously. Rest assured; I have personally addressed these issues with our management team to ensure immediate action is taken to prevent such occurrences in the future. We greatly appreciate your understanding and patience, and your feedback serves as a valuable opportunity for us to improve our services. We are committed to providing all our guests with a seamless and enjoyable experience, and your comments will undoubtedly help us achieve this goal. Once again, I apologize for the inconvenience caused, and I sincerely hope that we will have the opportunity to welcome you back to Jumeirah Jabal Omar Makkah in the future. Please do not hesitate to reach out to me directly if there is anything further I can assist you with. Best Regards, Muhammad Saud Hotel Management Team
10/10 Cemerlang
Souleimane
Mengembara bersama kumpulan
7 Feb 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Bästa
Souleimane
Menginap 14 malam pada Jan 2024
Respons daripada Muhammad Saud pada 13 Mac 2024
Dear Mr. Souleimane, We sincerely thank you for choosing Jumeirah Jabal Omar Makkah as your premier destination in the Holy City of Makkah. We extend our appreciation to you for sharing your stay experience with us. It gives us immense pleasure to learn that your stay with us was comfortable and pleasant. Your feedback is highly valued, and we assure you that it will be shared with all relevant departments. The entire team is eagerly looking forward to the opportunity to welcome you back soon. We assure you that we will make every effort to ensure your next stay with us will be even more enjoyable. Thank you for choosing Jabal Omar Jumeirah Makkah! Best regards, Muhammad SaudHotel Management team
10/10 Cemerlang
Mariya
27 Jan 2024
Mariya
Menginap 2 malam pada Jan 2024
Respons daripada Mohamed Wasim pada 21 Mac 2024
Dear Ms. Mariya,We sincerely thank you for choosing Jumeirah Jabal Omar Makkah as your premier destination in the Holy City of Makkah.We extend our appreciation to you for sharing your stay experience with us. It gives us immense pleasure to learn that your stay with us was comfortable and pleasant. Your feedback is highly valued, and we assure you that it will be shared with all relevant departments. The entire team is eagerly looking forward to the opportunity to welcome you back soon.We assure you that we will make every effort to ensure your next stay with us will be even more enjoyable.Thank you for choosing Jabal Omar Jumeirah Makkah!Best regards,Mohamed Wasim FarookHotel Management team
4/10 Lemah
Sameer
5 Jan 2024
Sukakan: Kebersihan
Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Need more attention .
I tried to call the reception desk and housekeeper to request shower cap and no one answering for almost one hour until I end up calling the other divisions to pickup the phone. The bathroom full of mold. The hotel name supposed to be Jumeirah Makka and taxi driver dropped us on jumeirah jabal Omer and we insist that’s not same hotel therefore name need to be corrected on the website Seriously that not jumeirah hotel and services we got in Dubai and other hotels .
Sameer
Menginap 3 malam pada Jan 2024
10/10 Cemerlang
Kamel
Mengembara bersama keluarga
27 Dis 2023
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Excellent 2-day stay
Kamel
Menginap 2 malam pada Dis 2023
8/10 Baik
Mohamed
Mengembara bersama kumpulan
25 Dis 2023
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Mohamed
Menginap 2 malam pada Dis 2023
10/10 Cemerlang
Hiba
Mengembara bersama keluarga
23 Dis 2023
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Could not have been happier for choosing this property for our stay in Makkah, it shows 10 minutes walk to the haram but in reality it is much closer, clean, smells nice, new, convenient! The breakfast was exceptional! All staff we encountered have been so nice, friendly and accommodating! Would highly recommend to anyone who wondering about options.
Hiba
Menginap 1 malam pada Dis 2023
6/10 Boleh diterima
Imran
22 Dis 2023
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Everything was good apart from departure from the hotel. The taxi could not get in on time to pick us up due to security at the gate of Jabal Omar entrance, which meant we missed our train. This was very disappointing, as I paid extra for my onward journey.
Imran
Menginap 3 malam pada Dis 2023
10/10 Cemerlang
Jubril
Mengembara bersama keluarga dan kanak-kanak
3 Dis 2023
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I usually skip over reviews but this deserves a special mention! So I must admit I have never heard of Jumeirah before this and everytime it popped up in my search, I looked over it. I’m so glad I didn’t and will definitely be looking for them every chance I get to come to Makkah. The property is clean and the customer service was top priority. They make you feel like you’re the only special one.
I would live to mention “Amin Rahman” who was extremely welcoming and helpful the cafeteria during breakfast hours. He elevates the welcoming atmosphere. I would also like to mention “ Abddurahman” the parking security manger who was very helpful to my family and just overall. He made my experience delightful. See you soon
Jubril
Menginap 5 malam pada Nov 2023
10/10 Cemerlang
Mohamad
Mengembara bersama keluarga
25 Nov 2023
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Outstanding service, cleanliness, and amenities. Mention specific positive experiences with staff, room quality, or dining. Be detailed about what made your stay enjoyable and consider adding a personal touch, like how the hotel exceeded your expectations.
Mohamad
Menginap 4 malam pada Nov 2023
10/10 Cemerlang
yasmina
21 Nov 2023
yasmina
Menginap 5 malam pada Nov 2023
10/10 Cemerlang
Ahmed
9 Nov 2023
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan