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Nice hotel had stayed previously when it was Jurys Inn. Staff were excellent front desk staff arranged taxi for departure efficiently and helpfully. Nice hotel
Power went off in the room in the middle of the night. Clearly something that’s a common issue as the lady on reception knew straight away what to go and try and get it back on (this caused my phone and laptop not to charge through the night though which was an inconvenience ) socket next to bed have a little warning sign on saying phones only and the staff suggested/hinted that I could have plugged something else in there which wasn’t true.
I’m an electrician and don’t really understand why the rooms would be wired in a way that a single fault kills the power to the room lights, bathroom lights, as well as all sockets.
Bathroom was also fairly grubby and had sharp metal bits above the bath where it looked like handrails had been removed/ripped off the wall.
Breakfast was nice.
In a good location next to the river and only a short walk into the centre of Leeds.
Thomas
Stayed 2 nights in Apr 2024
6/10 Okay
Gary
Business traveller
15 Apr 2024
Disliked: Property conditions & facilities
Outdated bathroom with mould around the bath ..
Gary
Stayed 1 night in Apr 2024
10/10 Excellent
Gayle
10 Apr 2024
Gayle
Stayed 1 night in Apr 2024
2/10 Terrible
Adam
Travelled with group
7 Apr 2024
Liked: Cleanliness, staff & service
People Fighting in the lobby late at night was not great. Made me feel unsafe
Adam
Stayed 1 night in Apr 2024
Response from Front Desk on 12 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
I think this hotel was a very wonderful place to stay. The room and beds are lovely and the staff were very kind. We also had a nice view and a decent TV. My only complaint would be the shower was not quite strong enough but still good.
Julie
Stayed 1 night in Mar 2024
Response from Front Office on 4 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
The hotel is easily within walking distance for evening nightlife shopping. The immediate area is clean and tidy with a convenient Sainsbury's just round the corner. The staff are friendly and the room was clean and a good size (the bed was amazing). I'd pint for one of the executive suites though as I seem to remember the standard rooms are a bit small and basic. Overall I'd happily stay here again. Very happy with our booking.
Neil
Stayed 1 night in Mar 2024
Response from Front Office on 4 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
6/10 Okay
Mona
25 Mar 2024
Liked: Cleanliness, staff & service
Staff members were nice but the room had no fridge
Mona
Stayed 2 nights in Mar 2024
Response from Front Office on 4 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
8/10 Good
Marian
23 Mar 2024
Liked: Staff & service
Marian
Stayed 3 nights in Mar 2024
Response from Front Office on 4 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
8/10 Good
Fatima
17 Mar 2024
Liked: Cleanliness, staff & service
Fatima
Stayed 1 night in Feb 2024
Response from Front Office on 4 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
6/10 Okay
monique
17 Mar 2024
Disliked: Property conditions & facilities
The hotel is very basic and the price point for it is wrong. Too expensive for what they offer, or what the don’t offer. I would describe the hotel as functional with out a functional price point
monique
Stayed 1 night in Mar 2024
Response from Front Office on 4 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Honestly, it was not great! So our door keys had to be well I lost count how many times, the air con did not heat up so had to ask for a heater the bathroom had grout all over walls and something on shower curtain that looked like blood from god knows where from! Also the bath panel had a bit come away and if your like me that sits on the edge of the bath and take your socks off well this hurt my foot as it was sharp! We could not connect to the free WiFi was told maintenance would come the next day and a manger to see us yet never happened staff seemed friendly and very nice but for a four star this in my opinion is far from carpet seems in hall ways torn and have gaps and I was in a superior executive king room that was not superior in my beliefs no offer of a room move and also a gap that was so big under the door that I could not sleep properly as it felt unsafe yes we stayed as we travelled rather far and my husband really enjoys Leeds the gap under the door so big I have pictures that the remote can easily fit under it also was told that would be sorted during our visit out the first night and was not! Shall be requesting a refund of somewhat that does live up to the star rating and expectations you portray to the guest as this was not a great experience and I know you was fully booked but nothing offered to us for an apology for the issues with the room at all yet we spoke to several staff who said they would put it on handover for the managers.
Lee
Stayed 2 nights in Mar 2024
6/10 Okay
Phillipa
2 Mar 2024
Disliked: Property conditions & facilities
Rooms tired and in need of refurbishment.
Phillipa
Stayed 1 night in Mar 2024
Response from Front Office on 4 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
6/10 Okay
Natisha
Travelled with partner
28 Feb 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Impossible to park nearby the hotel, we drove around in circles for a long time. Lobby area is pleasant and open. Keycard entry to the lifts not in use.
Corridoors to rooms dreary, rooms OK but wouldn't run to stay here again.
Natisha
Stayed 4 nights in Feb 2024
Response from Front Office on 4 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
8/10 Good
Chloe
17 Feb 2024
Chloe
Stayed 1 night in Feb 2024
Response from Front Office on 4 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Absolutely loved our stay and will be back again! The hotel was full of people going to the same gig as us and I’ve never felt safer in a city than in the area where the hotel is.
Vicki
Stayed 1 night in Feb 2024
Response from Front Office on 4 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Originally booked a standard room but the loo light didnt work so was upgraded to an executive room. Thank you!!
Breakfast was delicious I particularly enjoyed the fresh fruit salad and the buffet mushrooms. Hubby enjoyed it all!!
Was walkable distance to city centre and to the national museum of armouries
Verified traveller
Stayed 2 nights in Feb 2024
Response from Front Office on 15 Feb 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Hotel was absolutely spotless from the second we walked in the door.
All members of staff were friendly and helpful.
Room was spotless, beds comfy and warm.
Hannah
Stayed 1 night in Feb 2024
Response from Front Office on 15 Feb 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Awful. Had to change room 3 times, the first had a leak and a dirty old paint bucket to catch the water.
The second the air conditioning was set to a low temperature and broken so the room was very cold.
The third, the shower was broken. In all rooms the carpets were cleary not cleaned and contained hair grips and miscellaneous items along with visible scraps of paper etc.
Verified traveller
Stayed 1 night in Feb 2024
Response from Front Office on 15 Feb 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
6/10 Okay
Peter
10 Feb 2024
Liked: Cleanliness, staff & service, room comfort
Basic hotel
Room I had was basically on the landing near the lift
Peter
Stayed 1 night in Feb 2024
Response from Front Office on 15 Feb 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
8/10 Good
Helen
4 Feb 2024
Helen
Stayed 1 night in Feb 2024
Response from Front Office on 4 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
6/10 Okay
Louise
Travelled with family and small children
3 Feb 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
From the photograph when booking I was disappointed at the tired state of the room. However it was clean. There was a bucket outside the room for a leak also. Obviously some work needs to be done on improving the hotel.
Louise
Stayed 1 night in Feb 2024
Response from Front Office on 15 Feb 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Love the position of the hotel, car parking a little further walk than anticipated, thought that the walls were very thin and could hear next door snoring, toilets flushing etc. Cpuld hear also people coming in at 4am noisy down the corridors
Karen
Stayed 1 night in Jan 2024
Response from Front Office on 15 Feb 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Perfect for work, good gym facility, would be 10/10 if had some dumbbells available
David
Stayed 1 night in Jan 2024
Response from Front Office on 20 Jan 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
10/10 Excellent
Julie
Travelled with family
9 Jan 2024
Liked: Amenities
Really friendly staff
Some areas of the property it carpets and bathrooms are somewhat in need of updating now.
Also parking is a good 10 mins walk away and at night that is a little unnerving if you don’t k ow the area
Julie
Stayed 1 night in Jan 2024
Response from Front Office on 11 Jan 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!