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Ulasan tentang Hilton Leeds City Hotel

4 out of 5
Hilton Leeds City Hotel
Neville Street, Leeds, England

Ulasan

7.8

Baik

Penilaian 10 - Cemerlang. 365 daripada 1000 ulasan" "
Penilaian 8 - Baik. 337 daripada 1000 ulasan" "
Penilaian 6 - Boleh diterima. 153 daripada 1000 ulasan" "
Penilaian 4 - Lemah. 96 daripada 1000 ulasan" "
Penilaian 2 - Teruk. 49 daripada 1000 ulasan" "

8.2/10

Kebersihan

8.6/10

Kakitangan & perkhidmatan

7.4/10

Kemudahan

7.6/10

Keadaan hartanah & kemudahan

7.4/10

Mesra alam

Ulasan

6/10 Boleh diterima

Neil

Mengembara bersama pasangan
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
There is refurbishment but regardless the entry area is uninspiring. The car park is impractical. The gym area is accessed from the lobby, it’s stark and not welcoming ( unstaffed). There used to be a swimming pool, sauna/ steam room which has gone. It’s handy for being near the city centre which is its redeeming feature
Menginap 1 malam pada Mei 2024

2/10 Teruk

Eric

Tidak sukakan: Kakitangan & perkhidmatan
I was promised by the person who checked me and again by the person who checked he out that I would be copied into an email to their accounts department. Neither one did. I had no confirmation of booking due to an unused email address that Expedia has. As a result I was double booked. All I asked was for a credit from the hotel as I will be staying in Leeds 15-20 nights per year. I will not be staying at the Hilton in Leeds now and I won’t use Expedia. The lack of refund or credit is a problem, the bad smell in the lobby is an issue that the hotel must sort. Both of those are understandable. What is unacceptable is that no one replied to me on my correct email address from Hilton or Expedia after I gave it over and over again! I feel abused by two previously trusted brands. Ericohalleran@yahoo.co.uk. .
Menginap 1 malam pada Apr 2024

4/10 Lemah

Venkatesh Babu

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
Noisy vent in room 628!
Menginap 1 malam pada Apr 2024

8/10 Baik

Eliot

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Room was fine only issue was the car park, don’t go in there if you’re not a confident driver because it’s extremely tight
Menginap 1 malam pada Mac 2024

4/10 Lemah

chris

Mengembara bersama kumpulan
Car park way to tight i scratched my car going down to the second floor as its way to tight i rang hotel they said you park at your own risk and now this stay has cost me £800 to fix my car i will not be staying here again staff didnt seem to care i rang they said i will get manager to ring me back still waiting for a phone call id upload image of car but i cant do that on here shame really people dont park in car park go somewhere else for parking
Menginap 2 malam pada Mac 2024

10/10 Cemerlang

Keithley

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Amazing location, excellent customer service and quality as expected with Hilton. Was a bit of a building site in reception but I understand that this is necessary to improve and grow the business.
Menginap 1 malam pada Mac 2024

2/10 Teruk

Rui

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan
Menginap 1 malam pada Mac 2024

8/10 Baik

Hannah

Menginap 2 malam pada Mac 2024

10/10 Cemerlang

Esther

Menginap 1 malam pada Mac 2024

8/10 Baik

lucy

Menginap 1 malam pada Feb 2024

10/10 Cemerlang

Shirley

Menginap 4 malam pada Feb 2024

8/10 Baik

Clare

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Family weekend away
It was a nice hotel. Friendly reception staff. Good room. Suite for 4 of us was ideal. Close to all amenities in Leeds
Menginap 1 malam pada Jan 2024

8/10 Baik

Darren

Sukakan: Kakitangan & perkhidmatan, keselesaan bilik
Menginap 1 malam pada Jan 2024

2/10 Teruk

Hinesh

Pengembara perniagaan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Terrible
Truly disgusting odour of sewage as you enter the hotel and in the lobby area. Lights did not work in room. Shower did not work in room and was cold water only! The experience was poor!
Menginap 1 malam pada Jan 2024

8/10 Baik

mark

Pengembara perniagaan, Mengembara bersama kumpulan
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Parking isnt great but the hotel was really good
Menginap 1 malam pada Jan 2024

10/10 Cemerlang

Graham

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Jan 2024

8/10 Baik

Joyce

Mengembara bersama pasangan
Sukakan: Kebersihan, kemudahan
Menginap 1 malam pada Jan 2024

10/10 Cemerlang

Tracy

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Great Hotel
Great Hotel - STAFF excellent - 5 stars Breakfast excellent - Very clean. Lots of parking but the turning circle between the floors is very tight. Would recommend this hotel short walk to into the main town.
Menginap 1 malam pada Jan 2024

10/10 Cemerlang

Michelle

Menginap 1 malam pada Jan 2024

8/10 Baik

Tom

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Good location
Good location and nice comfortable room
Menginap 1 malam pada Jan 2024

10/10 Cemerlang

Rosemary

Menginap 1 malam pada Jan 2024

10/10 Cemerlang

David

Sukakan: Kebersihan
Menginap 2 malam pada Dis 2023

2/10 Teruk

Matthew

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Rooms freezing staff rude was a que to complain each morning no information the heating didn’t work they ran out of electric heaters to give out absolutely decussating the worst Hilton I’ve stayed at needs condemned
Menginap 2 malam pada Dis 2023

10/10 Cemerlang

David

Menginap 2 malam pada Dis 2023

8/10 Baik

Russell

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Dis 2023

8/10 Baik

Ian

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan
Very average standard of rooms. Price for one night was over £200! Understand that may have been driven by football match but not a very nice room for the price
Menginap 1 malam pada Nov 2023

8/10 Baik

Andrea

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Excellent location to train very walkable to Leeds shopping Loved the hot water adjustable shower head didn’t like no in room fridge
Menginap 4 malam pada Nov 2023

10/10 Cemerlang

Craig

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
High quality hotel, good value for money
Menginap 1 malam pada Nov 2023

10/10 Cemerlang

Louise

Sukakan: Kebersihan
Menginap 1 malam pada Okt 2023

8/10 Baik

Sonia

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Unfortunately the current roadworks make it a bit of a pain to get to the hotel - and are probably responsible for the awful smell at the entrance. The escalators up to the reception and bar area mean that this awful smell makes it this far. Ewwww. Everything else was lovely though!
Menginap 1 malam pada Nov 2023

10/10 Cemerlang

Daksha

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Nov 2023

6/10 Boleh diterima

Brian

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan
Ok as rooms go, but the price at the bar £7 for a bottle of beer.
Menginap 2 malam pada Nov 2023

4/10 Lemah

Robert

Pengembara perniagaan
Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Tidak sukakan: Kakitangan & perkhidmatan
Nobody at reception on check in !
Menginap 1 malam pada Nov 2023

10/10 Cemerlang

Fiona

Menginap 1 malam pada Nov 2023

6/10 Boleh diterima

Polly

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
The room was ok but it and the corridors were a bit smelly. The bathroom was old with some cracked tiles, broken shower fitting, and the shower didn’t work properly
Menginap 1 malam pada Nov 2023

4/10 Lemah

Farah

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Awful, dated property in need of a major renovation. Staff need better training in terms of hospitality and communication
Menginap 1 malam pada Nov 2023

10/10 Cemerlang

Thomas

Menginap 2 malam pada Jul 2023

8/10 Baik

Pengembara yang disahkan

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Sep 2023

8/10 Baik

Veejay

Menginap 1 malam pada Sep 2023

8/10 Baik

Tom

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Sep 2023

8/10 Baik

Lorraine

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
My husband and I had a short stay at the Hilton Leeds City Hotel. Great breakfast options. Lovely soft clean towels. Friendly staff good service all round. However this hotel needs to drastically update their cooling system. Although the lounge reception and dining area were cool the bedrooms were unfortunately very hot even though they gave us a fan. Bi would still recommend staying at this hotel but not when the weather is hot
Menginap 3 malam pada Sep 2023

10/10 Cemerlang

razwana

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
It is in a lively area
Menginap 1 malam pada Ogo 2023

10/10 Cemerlang

Mark

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
No problems
Menginap 1 malam pada Ogo 2023

10/10 Cemerlang

Becky

Menginap 1 malam pada Ogo 2023

10/10 Cemerlang

Richard

Menginap 1 malam pada Ogo 2023

8/10 Baik

Sean

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
We had couple of issues but the duty manager Hashim was very helpful sorting out the problems and gave us free parking to make up for the pool, spa and sauna being closed. The location was great but the car park is a little tight and driving a 3m long pick up didn’t help.
Menginap 2 malam pada Ogo 2023

10/10 Cemerlang

Simon

Mengembara bersama keluarga, Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Ogo 2023

8/10 Baik

Louise, Newark

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Ogo 2023

10/10 Cemerlang

KRZYSZTOF

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Good Hotel
Really enjoyed staying at Junior Suite , much bigger room for your comfort, especially with the family. Having the reception at 3rd floor, a little bit odd, but with friendly and helpful staff is a not a big problem. Decent options for a breakfast, with gluten free rolls as well, smoked salmon and pickled hearing. Nice view on the city from the 10th floor.
Menginap 1 malam pada Ogo 2023

2/10 Teruk

L m

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan
RF
Hotel dated, room very dusty, carpet could do with a good clean and hoover very dusty and sticky. There is no air con in this hotel, only find out when contact reception to report air con not working, the manager came and brought a fan and mentioned it’s not air con in the rooms, it’s a cool air system that doesn’t work. It’s a shame the standard of Hilton has gone down hill .
Menginap 1 malam pada Ogo 2023